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Reminder: Fall 2018 Classroom Upgrade Information

Wednesday, August 8, 2018

Classroom Computer Changes

As a reminder, this Summer CaTS is replacing all classroom Mac Minis with Windows-based Dell 5050s. Additionally, all registrar-scheduled classrooms will be upgraded to Windows 10.

You can check the status of this upgrade at https://www.wright.edu/information-technology/services/summer-2018-class...

For Mac Users Using a USB Drive

CaTS recommends putting your classroom materials into Pilot to access during your class. However, if you will be using a USB drive, test your course content before Fall Semester to make sure it's formatted correctly in Windows 10. There are two options available:

  1. Come to the Help Desk during our open hours and test content using a self-service cart set up in 025 Library Annex.
  2. Schedule a one-on-one training session in your classroom using the Classroom Training Request form. Check the schedule in the Electronic Classrooms and Computer Lab Upgrade Schedule linked above to ensure your training date is after the upgrade has been performed in your classroom.

Classroom Equipment Training

To schedule a training session for classroom equipment, contact cats-training@wright.edu; a CaTS training representative will contact you shortly to arrange a session in your Fall Semester clasroom.

Windows 10 Training

Formal, stand-up training sessions for Windows 10 are currently being offered by CaTS. To view training dates, visit https://www.wright.edu/information-technology/services/windows-10-upgrad...

Questions?

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu. 

Rike Hall Network Outage

Thursday, August 2, 2018
maintenance

On Friday, August 10, from 5:30 - 7:30 a.m., CaTS will be replacing networking equipment in Rike Hall. During this time all network connectivity will be unavailable.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Banner Maintenance for 8/12/18

Thursday, August 2, 2018

CaTS will be performing system updates on the Banner application and database servers during the date and time listed below:

Date: Sunday, August 12
Time: 5:30 a.m. - 9 a.m.

This maintenance is necessary in order to implement operating system patches.

Access to all Banner-related services will be unavailable, including the following:

  • WINGS Express
  • Banner Admin
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • WrightBuy
  • Xtender
  • uAchieve/DARS
  • Printing using Pharos
  • ODS/Cognos

If you have questions regarding this maintenance, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu. 

VDI System Outage 8/4/18

Tuesday, July 31, 2018

CaTS will be performing upgrades to the storage systems used by the VDI environment on the following date and time:

Date: Saturday, 8/4/18
Time: Noon - 10 p.m.

Your VDI workstations will be unavailable during this period.

This maintenance will require all virtual machines to be shut down. Save any work that you have open and power down your machine prior to the maintenance date and time. 

If you have any concerns, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu. 

Fall 2018 Classroom Upgrade Information

Tuesday, July 17, 2018
Windows 10 Upgrade

Instructor Station Computer Change

CaTS will be replacing existing classroom Mac Minis with Windows-based Dell 5050s. This plan has been vetted through various college computing committees, the Faculty Senate IT Committee, and Faculty Senate.

There will no longer be an option to use Mac OS from the instructor workstation unless using one of the alternatives listed at https://www.wright.edu/information-technology/services/summer-2018-class....

More information regarding this transition is available at https://www.wright.edu/information-technology/services/summer-2018-class....

To view a list of classroom upgrade dates, visit https://www.wright.edu/information-technology/services/summer-2018-class.... CaTS will also send weekly emails through the end of August regarding these changes.

Windows 10 Migration

As announced on July 12, CaTS will begin the migration from Windows 7 to Windows 10. All existing computer labs and registrar-scheduled classroom instructor workstations will be upgraded before the Fall 2018 Semester.

Windows 10 is the latest operating system released by Microsoft and features cosmetic differences from Windows 7. This transition is necessary due to Microsoft's planned end of support of Windows 7 in January 2020.

All registrar-scheduled electronic classrooms will now run Windows 10.

Classroom Training

To schedule a training session for the new instructor computers, or any classroom equipment, contact cats-training@wright.edu; a CaTS training representative will contact you shortly to arrange a session in your Fall Semester classroom.

All classrooms & computer labs will be unlocked beginning August 20, Monday-Friday 8:00am-5:00 pm, if you wish to test the new equipment. If you would like access to a classroom or computer lab during normal business hours before August 20, please contact the CaTS Help Desk to request access.

With an anticipated increase in the number of classroom-related calls during the first two weeks of the semester, CaTS strongly encourages faculty to become familiar with the new instructor computers prior to the beginning of Fall Semester.

Questions?

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk.wright.edu.

Campus Windows 10 Upgrade

Thursday, July 12, 2018
Windows 10

In early July, CaTS began the migration from Windows 7 to Windows 10. The scope of this migration will include:

  • All newly purchased, university-owned Windows computers.
  • Existing university-owned Windows computers.
  • Existing Windows computer labs and classroom instructor stations. More information regarding this update will be sent out shortly.

What is Windows 10?
Windows 10 is the latest operating system released by Microsoft and features cosmetic differences from Windows 7. This transition is necessary due to Microsoft's planned end of support of Windows 7 in January 2020.

How Will This Upgrade Affect Me?

  • Computers purchased after July 1 will come pre-installed with Windows 10.
  • Existing computers will need to be upgraded or replaced by January 2020.
    • CaTS is still working through the upgrade plan for existing computers installed in campus offices. We will be reaching out to academic and business unit leadership in the next few months to plan upgrades within departments.
    • For a list of computer models that are compatible with Windows 10 visit: https://www.wright.edu/information-technology/windows-10-upgrade#compati....

Demos, Training, and Known Issues

  • The 026 LX virtual computer lab currently features machines running on Windows 10. If you are interested in trying out Windows 10, you can visit this 24 hour lab at your convenience.
  • General Navigation training for Windows 10 will be available as CaTS begins this transition. Training will be available in 005 Library Annex on the following dates:
  • Current Known Issues and FAQs are available on the Windows 10 project website. You can view these and read more about this project at: https://www.wright.edu/information-technology/windows-10-upgrade.

Questions?
If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Banner Maintenance for 7/7/18

Tuesday, July 3, 2018
banner maintenance

CaTS will be conducting maintenance on the Banner system on Saturday, July 7 from 6 a.m. - 6 p.m.. This maintenance is to prepare Banner for the upcoming conversion of Pilot to the Cloud.

Access to the following Banner services will be unavailable during this time:

  • WINGS Express
  • Banner Admin
  • Wright1 Card Services
  • TouchNet
  • Appworx
  • Parking Services
  • WrightBuy
  • Xtender
  • uAchieve / DARS
  • Printing using Pharos
  • ODS/Cognos

Additionally, the CaTS Help Desk will be unable to reset PINs and passwords during this time. The Password Management tool in WINGS will also be unavailable.

Questions?

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Reminder: Systems Unavailable 6/30 - 7/1

Thursday, June 28, 2018

To accommodate the fiscal year end reconciliation, the following systems will be unavailable from 7 p.m. on Saturday, June 30, 2018, until 1 a.m. on Sunday, July 1, 2018.

  • WINGS Express
  • Banner Admin
  • Parking Services
  • Wright1 Card Services
  • WrightBuy
  • Payments in Salesforce (admissions/orientation)
  • Student Onboarding in Salesforce (admissions)

For questions regarding this maintenance, send an email to helpdesk@wright.edu.

Monthly Security Reminder: June 2018

Tuesday, June 26, 2018

Data Classification and Risk

Welcome to the June 2018 edition of the Monthly Security Reminders email, brought to you by Wright State's Chief Information Security Officer. This newsletter will provide you with tips, best practices, and guidelines for how to better secure both your personal and university data. This month's focus is on data classification and risk.

All universities manage large amounts of data, which falls under one regulation or another. A few examples include:

  • HIPAA - Health Insurance Portability and Accountability Act
  • FERPA - Family Educational Rights and Privacy Act
  • PCI-DSS - Payment Card Industry Data Security Standard

Some data is considered directory and public information, which can be viewed by the general public, unless a specific request is made to make such information private. To help all of us understand how to handle the various data types in a safe and compliant manner, CaTS has created a reference document, which can be found at https://wrightstate.service-now.com/kb_view.do?sysparm_article=KB0010407.

CaTS highly recommends reviewing the document and double checking your processes to make certain they comply with the various regulations we are subject to as a university.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

For more security tips, best practices, and guidelines, visit the Information Security website. 

Wireless Maintenance for 6/19/18

Tuesday, June 26, 2018

Due to a system upgrade on portions of the wireless infrastructure, the following wireless networks will be unavailable Tuesday, June 19 from 6 a.m. - 7:30 a.m.:

  • WSU Secure
  • Ellis
  • Ellis Registration
  • Nutter Center public wireless

Due to their use of the WSU Secure network, AppleTVs will also be unavailable within classrooms and conference rooms.

WSU EZ Connect will still be available during the wireless maintenance.

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Computing and Telecommunications Services (CaTS)

Location: 
025 Library Annex
Phone: 
937-775-4827
Toll-free Number: 
1-888-775-4827
Email: 

helpdesk@wright.edu

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