Nicole Chia seamlessly combines the science of nursing with the art of nursing, providing amazing care to every patient she encounters—the care she would want her own family to receive. She has received numerous shout-outs and kudos from her peers as being very attentive and proactive within the department. She is always eager to assist and support her co-workers with any task. Nicole is involved with creating new processes in the Emergency Department, designing an improved trauma sign-in and tracking sheet, and helping increase the team’s hand hygiene compliance rate. As a preceptor, she is proactive in providing guidance to new team members to encourage team engagement and safe quality patient care. With a positive attitude, she provides constructive feedback by reviewing procedures and educating new team members on processes. Nicole is currently co-chair of the unit practice council in the Emergency Department and is very involved with project improvements and events. She volunteers and contributes to events within the community, as when she organized an Adopt-a-Family effort last Christmas.