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Monthly electronic billing statements are generated on the last day of each month for all accounts that have activity during the month. Billing statements are available online only. Students and authorized users are notified by email that a billing statement is available for viewing. Billing statements are usually available by the second business day of the month. Students are responsible for timely payment even if an email notification about your billing statement is not received. Students can view statements by logging into Wings Express. Parents/Authorized Users log-in from the Access Your Account page.
To pay bills, select the Payments tab in the ecommerce system.
No paper bills! You will receive a notice sent to your Wright State email when it is time to view your electronic statement via WINGS Express. Your online student account provides account activity and electronic billing statements for current and past terms.
WINGS Express lets you view and manage your account online 24/7:
- View current and past billing statements
- Sign up for a 4-Payment Installment Plan
- Make online payments using electronic check, debit card or credit card
- Give access to parents or authorized user to view your bill and make payments on your behalf
- Enroll in direct deposit for refunds
Students must give parents and authorized users access to view and pay their student account. Once students grant this access, authorized users will receive an email with a temporary password. To log-in using this information, visit the Access Your Account and select View & Pay Bills.
Our student bill payment partner, TouchNet, has implemented additional verification measures to protect your Bill Payment Personal Profile information and your bank account used for direct deposit of student refunds. These measures include two-step verification, which sends automated Alert Messages via (1) a text message to your mobile phone and (2) an email alert to your personal email address with a verification code that must be entered whenever a change is made to the “Personal Profile” or “Electronic Refunds” (bank account) section in your profile. Students and their designated authorized users will also receive the same Alert Messages via their mobile phone and personal email account whenever the authorized user’s personal profile information in Bill Payment changes. We highly encourage you and your authorized user(s) to use your mobile phones and an active personal email account (instead of your Wright State University or employer-provided email address) as your two levels of verification to receive Alert Messages whenever your Bill Payment Personal Profile or Electronic Refunds information changes.
Please review the following Frequently Asked Questions (FAQs) for more information on these Alert Messages.
When will this security enhancement be implemented?
December 1, 2018.
What should I do on or after December 1, 2018?
Students should log in to their Bill Pay portal (see FAQ 3 for instructions) to review both their “Personal Profile” and “Electronic Refunds” information in Bill Payment to verify you have a personal email address and mobile phone number on file and to ensure the information displayed is accurate. Under “Electronic Refunds,” verify your bank account information is accurate.
Authorized users should log in to confirm their “Personal Profile” information is accurate.
How do I login to Bill Payment to add missing information under Personal Profile or Electronic Refunds and to verify the information shown is correct?
Students: After logging in to WINGS Express, click on Student and Financial Aid, then Student Fees, and then Student Account Options. Click View My Account Summary, which will take you to the summary page for Bill Payment. On the right side of the page you will see buttons for Personal Profile and Electronic Refunds. Choose each of these options to view the current information, make updates or add missing information to complete your Personal Profile and Electronic Refund setup.
Authorized Users: Visit the RaiderConnect website, click on Accounts & Bills toward the top of the page and then select Access Your Account on the right side of the page. Select the button View & Pay Bill. Once the Bill Payment login screen is presented, enter your User ID and password to access the site. After you are on the summary page of Bill Payment, click the Personal Profile button to view the current information, make updates or add missing information.
What happens if I make changes to my Personal Profile or Electronic Refund (bank account) in Bill Payment on or after December 1, 2018?
Students will receive a text message sent to your mobile phone and/or an email notification to your personal email account whenever there is a change made to your email address, mobile phone number and bank account number you have stored for your Bill Payment profile. This Alert Message will proactively notify you whenever a change is made to sensitive information so that you know immediately a change was made. Please note that an automated Alert Message via (1) a text message to the student’s mobile phone and (2) an email alert to the student’s personal email address with a verification code that must be entered whenever a change is attempted to be made to the “Personal Profile” or “Electronic Refunds” (bank account) information in Bill Payment.
In addition, you and your Authorized User will receive the same type of notification whenever the Authorized User makes a change to their personal email address.
What happens if I receive an Alert Message indicating a change was made to my email address, mobile phone number or bank account information associated with my Bill Payment profile and I (or my authorized user) did not initiate the change?
Contact the CaTS Help Desk immediately at (937) 775-4827 or email firstname.lastname@example.org and they will guide you through whatever steps may be needed to resolve this issue.
What do I do if my authorized user needs their two factor information reset?
The student must contact the CaTS Help Desk at (937) 775-4827 and they will guide you through whatever steps may be needed to resolve this issue. Note: The authorized user will not be able to call and have this information reset-it must be the student.