Technical Communication Introduction

Customer Service Representative 3/06-Present
- Enter uniform orders for 18,000 Delta Airlines employees.
- Assist customers with returns, exchanges, and questions.

MotoPhoto (Centerville, OH)

Photo Lab Technician 9/05-12/05
- Developed and printed customer photography orders.
- Provided customer service at checkout register and kiosk.

Meijer (Kettering, Fairfield, and Dayton, OH)

Service Area Team Leader 7/96-1/04
- Managed all aspects of large retail customer service area including hiring, training, and scheduling of hourly associates and preparing labor budget projections.
- Wrote, edited and produced periodic departmental newsletters that improved internal communication and team morale.
- Mentored several team members who were then promoted into leadership positions.
- Developed and implemented leadership strategy that reduced losses through bad checks by 40%.
- Analyzed and corrected computerized cash register system problems, which minimized potential downtimes at checkouts.
- Participated in Stockloss Committee and “Good Idea” Review Team.
Service Coordinator 4/95-7/96
- Supervised floor operation of guest services area.
- Trained cashiers for new register system and new stores in Westchester, Middletown and Fairfield, Ohio.
- Led team of cashiers to win regional “Fast and Friendly” competition.
Cashier/Sales Associate 10/92-7/96
- Provided customer service at checkout register and courtesy desk.
- Participated on teams opening seven new stores throughout Ohio.

Military Occupational Specialty (MOS): Lance Missile Crewmember (13N10)

Held the following positions and titles:
- Company Clerk
- Senior Custodial Agent
- Senior Missile Handler
- Tactical Satellite Communications Operator
Awarded Army Achievement Medal and Good Conduct Medal.
Held Secret level security clearance (expired).
Awarded membership in Personnel Reliability Program (PRP).

Editor, Buckeye Bulletin

Basic Adult Literacy Tutor

Big Brother

Editorial Assistant, Nexus magazine

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