Communication and Managerial
• Understanding of the foundation of communication theory and the involvement in interpersonal and organizational environments.
• Introduced a unique reward system to motivate and improve overall performance by employees.
• Serves as liaison between upper-management, customers and employees.
• Conducted communications research by means of creating, administering and examining results of a survey regarding a political campaign.
• Manages team of employees by assigning positions and delegating tasks to ensure satisfactory business operation.
• Knowledgeable on the function of mass media as well as its effects.
• Understanding of basic themes within health communication.
• Familiar with requirements of writing in professional environments.
• Trained several new employees on basic operations.
• Assisted in hiring and interviewing processes.
• Handles customer complaints and corrects dissatisfaction.
Writing and Editing
• Created a website to aid families in the understanding of borderline personality disorder.
• Collaborated with a group to create a technical description of the NIOSH Pocket Guide, as well as instructions for use; submitted by employee of the VA Medical Center to be posted at the facilities.
• Designed user-centered training documents to improve employees’ experience and aid in understanding.
• Collaborated with a group to create instructions for an online virtual makeover program and for functions within iTunes.
• Conducted usability tests on instructions and programs.
• Competent in writing technical descriptions, activity reports, analytical reports, instructions, usability tests with appropriate documentation, memorandums, positive and negative messages, and proposals.
• Familiar with typography and other document design aspects.
Technical
• Experienced with AutoCAD, C++, MatLab, InDesign, and HTML and CSS.
• Proficient with Microsoft Office suite and Windows operating system.
Website describing borderline personality disorder as assigned in a Health Communication course.
Usability report of NIOSH Pocket Guide as assigned in a Technical Writing Course.
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