Memos: Write a memo that describes how you perform your job (or a job you have
had) for an employee who may be replacing you while you are on vacation.
Write two versions of this memo, one for each of the following employees:
 an employee hired through a temporary agency from outside the organization,
and  an employee who works in your department but not in the same
job. Submit via Pilot on the same MS-Word document. DUE DATE & TIME: Friday, Feb. 24, 9 a.m.
Abstract: Read this sample formal report in conjunction with abstracts. Then write a 250-word abstract that summarizes and highlights the main points of the report. Be sure that you paraphrase the report, putting it in your own words. DUE DATE & TIME: Friday, Feb. 24, 9 a.m.
Complaint & Adjustment Letters: Write a complaint letter—then switch and write an adjustment
letter. Follow the format in The Business Writer’s Handbook in the adjustment letters and complaint
letters sections. You should create your own scenarios
using a local business—e.g., restaurants, dry cleaners, health
professionals, post offices, etc. You must find the actual addresses
and relevant information for the place of business to which you are
making complaints. Submit via Pilot on the same MS-Word document. DUE DATE & TIME: Friday, Mar. 10, 9 a.m.