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WINGS FAQ
Why are we replacing ROX, WOL, and our existing administrative software systems? Why are we replacing ROX, WOL, and our existing administrative software systems? Our current mainframe system was first implemented 30 years ago, before the widespread use of PCs and development of the internet browser. The life of this legacy system was extended through development of ROX and WOL in the late 1990s. However, to avoid eventual failure and loss of critical systems, replacement was planned for this decade. Completing Banner implementation by the end of 2006 also allows the University to avoid a costly upgrade to our mainframe architecture. I don’t like WINGS Express as much as our current services. Why can’t we keep ROX and WOL? Several reasons:
Why can’t we modify Banner so our current services will continue seamlessly? To manage costs, the University chose to implement Banner with very few changes to baseline code. When these changes are made, each must be reapplied by CaTS after each upgrade (usually once or twice a year, but sometimes more frequently). As we continue Banner implementation, significant weaknesses in design will be addressed as some changes will be made to streamline operations. Our legacy system was tailor-made for our needs, but Banner offers a stronger foundation from which to build for the future. Will all of the services currently found in ROX and WOL still be available in WINGS Express? WINGS Express (Banners self-service package) provides nearly all services currently found in ROX and WOL, and the few that are not included (e.g., Wright One Card services) will be provided in WINGS. WINGS Express also will provide many new services, including a complete suite of Faculty/Advisor services, and additional services will become available after the primary implementation. Why must I have a University ID (UID)? The UID replaces your SSN as a unique identifier in University databases, and will never change. This allows the University to secure your SSN, and regardless of how your status may change (perhaps going from student to alum to employee to retiree and back to student) you always will keep the same UID. It’s a pain to have two IDs and passwords. Why can’t I use my current campus account logon (w001abc) for everything? Banner requires a UID and 6-digit pin/password for authentication, and soon we’ll provide seamless access to WINGS Express from WINGS. Not all WSU constituents have a campus account or access to WINGS (e.g., students or employees who have left the University, but still need access to their records). A separate logon for WINGS Express is therefore required. Maintaining the campus account for every WSU constituent to allow a single logon into WINGS Express is neither cost-effective nor efficient. Why do I need a 6-digit PIN instead of a password? We’ve learned recently that it’s possible to change a Banner configuration to allow alpha and/or special characters in the PIN and we plan to make this available soon. Password recognition will be case-sensitive. If I have a problem with WINGS Express, who should I call? Your first point of contact should be the CaTS Help Desk. Contact them by sending e-mail to helpdesk@wright.edu or calling 937-775-4827. As users call with questions, the Help Desk team will accumulate a repository of common problems and their resolutions. As we work through this transition, we ask for your patience and we hope you’ll call the Help Desk if you encounter problems.
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Copyright Information © 2006 | Accessibility Information
Last updated: Tue. Mar-07-06, 14:25 Please send comments to: helpdesk@wright.edu |
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