Students who have complaints about financial aid should first work with RaiderConnect to resolve the dispute.
130 Student Union
Phone: (937) 775-4000
Should the dispute not be resolved after working with RaiderConnect, students may contact the Office of Financial Aid via email at firstname.lastname@example.org. Complaints sent to this address will be forwarded to the Director of Financial Aid.
If the dispute is not resolved to the student’s satisfaction, there are resources outside of the university that may assist:
- Federal Ombudsman for federal loan disputes
U.S. Department of Education
FSA Ombudsman Group
830 First Street, NE
Mail Stop 51444
Washington, DC 20202-5144
Phone: (877) 557-2575
Fax: (202) 275-0549
- Office of Inspector General for suspected fraud or abuse in federal aid programs
Phone: (800) MIS-USED or (800) 647-8733
- Ohio Department of Higher Education is responsible for responding to formal complaints against colleges and universities in Ohio.
- Consumer Financial and Protection Bureau
The Office of Financial Aid will review all complaints sent directly to the Director of Financial Aid, Vice President of Enrollment Management, Provost, President of the University and all other officials who may receive a complaint regarding issues with financial aid. All complaints are taken seriously, and will be viewed and responded to promptly.