Organizational Development & Learning Miscellaneous images
OD&L Services and Programs


Organizational Development and Learning offers a wide-range of services and programs for the staff of Wright State University.  From one-on-one coaching sessions to consultation services and programs that affect an entire department/school/organization, we are here to serve your individual and organizational needs.




Jenny 'Alex' Alexander

'Alex' currently teaches at Wright State in the Communication department and is the director of the Business Communication course. She is the previous director for the Interpersonal Communications course and has also taught Small Group / Team Communcation, Public Speaking, Communication for Teachers, Effective Listening, and Health Communication.

A magna cum laude graduate from Wright State (BA in Communication and a MS in Counseling), Alex has been listed in Who's Who Amongst America's Teachers twice and was voted 'Faculty member of the Year' in 2002-2003, 2005-2006, and 2007-2008 by the Greek Affairs Council at Wright State. Voted one of the top five faculty members by the students of WSU, she also received the 'Outstanding Alumni Award' by the College of Education and Human Services in 2003. Alex also does training and consulting with non-profit organizations and Fortune 500 companies.


Albert Bondurant

Albert, Wright State's Executive Director of Organizational Development and Learning and Staff Liaison, has worked in Human Resource Development / Organizational Development and Education for more than 25 years. His experience in both the public and private sectors includes work with organizations in Education, Government, Service, IT and Manufacturing. Albert has held numerous positions, including teacher, developer, facilitator, adjunct faculty, corporate training manager, independent contractor and leadership coach/consultant. During the course of his career, he has led teams and projects, coordinated assessments, analyzed performance and led reengineering and culture-shift initiatives.

Albert has a MA in Education (Adult Education and Workforce Development) and a BA in Communications and has extensive development and presentation experience (creating more than 50 courses while accumulating an excess of 15,000 'classroom' hours conducting programs on more than 125 topics.) He is a certified Master Trainer with Achieve Global, a certified facilitator with DDI (Development Demensions International), a qualified facilitator and administrator of the MBTI (Myers Briggs Type Indicator) instrument and a former instructor of the comprehensive Certified Manager Program from the Institute of Certified Professional Managers.


George Frey

George has been at Wright State for over 23 years. He has served as the Director of the Television Center and as an Associate Director of The Center of Teaching and Learning. Since October 2009, he has been the Director of the Division of Professional Development for the College of Education and Human Services. He teaches a number of classes each year as an adjunct instructor for the College of Liberal Arts, the College of Education and Human Services and for University College.

In addition to his full-time job and teaching, George does numerous presentations each year on the topic of Media Awareness and Literacy at local schools. He has conducted workshops in Creativity, Motivation in Instructional Design, Train the Trainer, and various instructional technologies. He is a recipient of the 'Learning Communities Award for Overall Excellence in Learning Community Instruction,' advisor to WSU's Colleges Against Cancer chapter and a member of the Greene County Board of Advisors for the American Cancer Society.


Sue Polanka

Sue is the Head of Reference and Instruction at the Wright State University Libraries. During her career as a librarian, she has developed a variety of continuing education workshops for librarians and has moderated and facilitated conference sessions. While employed with the University of Dayton Roesch Library from 1999-2004, she also taught Public Speaking and Interviewing courses in the Department of Communication.

Sue received a BA in Communication from the University of Dayton and a Master of Library Science from Kent State University. Sue moderates an award-winning blog about libraries and ebooks, No Shelf Required, and edited a book of the same name. Sue was recently honored for her efforts to connect libraries and ebooks, being named a 'Library Journal 2011 Mover and Shaker.'


Kiel Rottgen

Kiel currently works in the Wright State Purchasing Department as a Strategic Sourcing Analyst/Consultant. In addition to his duties in identifying cost savings and process efficiencies, he is also a third year member of USAC.

Kiel has acquired 25 years of business experience in a variety of disciplines, including Organizational Development and Training, Supply Chain Management, Quality, Program Management, Human Resources, Sales and Marketing.

Kiel has a BS in Organizational Communication and a MA in Organizational Management. He is currently working on a PhD in Management.




Albert TeachingServices


One-on-one coaching is available upon request.  We offer internal career counseling, professional development and executive coaching services.


Our services include Organizational Development consulting that will look at your department/school/organization to strengthen systems and improve processes.


We are available to offer a third-party perspective to your meeting, retreat or a program of your choice.

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Compliance Training Series *

These programs are now available via Human Resources:

Diversity Awareness

This workshop celebrates our differences and acts as an interactive introduction to increase our awareness on a broad, yet complex, topic.

  • Understand broader definitions of diversity/inclusion
  • Recognize personal filters
  • Know the ‘Language of Diversity’
  • Learn four Key Areas to develop cultural competence
  • Review the guidelines for managing diverse relationships

Ethical Behavior: It's Your Choice

It’s your choice: You could exaggerate an expense report or submit timesheets with hours you didn’t work. What keeps us from being unethical? What makes some of us ‘cross the line’?

  • Definition of ‘Ethics’
  • Ethical behavior: What is it?
  • Why do some people ‘cross the line’?
  • Your personal ‘Code of Ethics’
  • Wright Way Policy 1104: Ethics
  • Using the L.O.G.I.C. of ‘Right’
    • L - Laws or Regulations
    • O - Organization’s Code of Conduct
    • G - Get Another Perspective
    • I - Investigate Your Options
    • C - Check Your Comfort Level
  • Ethical Dilemmas: What would YOU do?

Sexual Harassment Awareness

Sexual harassment is a costly workplace issue – to organizations and individuals. This interactive workshop is designed to help WSU employees increase awareness and understanding.

  • Definition and behaviors of Sexual Harassment
  • Becoming familiar with legal issues of Sexual Harassment
  • How to prevent Sexual Harassment
  • Learning the cost to individuals, supervisors and the university
  • Understanding WSU’s Sexual Harassment Policy
  • Reporting steps

Workplace Violence Prevention

Potential for workplace violence is on the rise. This workshop provides awareness through information, discussion and video.

  • Understanding the definition of Workplace Violence
  • Identify causes
  • Behavioral warning signs
  • Understand how domestic violence impacts your workplace
  • WSU Workplace Violence Policy
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Coming in 2011, this will be an elective program that will provide formal guidelines on how to effectively mentor a fellow staff member and how to get the most out of such a relationship if you are the mentee.

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New Employee Orientation (NEO: Wright...from the Start) *

This program is now available via Human Resources:

Offered on the first Monday of every month, this one-day program includes an array of presentations from various departments, as well as an opportunity to complete essential paperwork from HR.  The program concludes with an extensive tour of our main campus.

OJT (On-the-Job Training)

Coming in 2011, this one-day program will offer organizational tools and processes to use for those that train others within their department/school/organization.

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WSU Leadership Academy


Executive Coaching is available upon request.

Strategic Planning is available upon request.


Cindy LeadingCornerstones of Effective Leadership

  • This multi-part series of group offerings provides Leads, Supervisors and Managers with essential skills.
    • The 'Art' of Coaching
    • The Performance Appraisal: An Obligation
    • Setting Expectations
    • "So, things aren't going so great. . ." (Performance Issues/Improvement)

Evaluation Comments:

The 'Art' of Coaching


The Performance Appraisal: An Obligation


"So, things aren't going so great. . ." (Performance Issues/Improvement)

". . .gives me more information and supporting documentation. Great material! Needs to be mandatory for ALL supervisors!"

"It will definitely help me to address employee performance problems in a more effective, positive manner. . . has provided me with tools and processes to use everyday in my supervisory duties. Please continue to build on these programs/skills we have learned by offering programs in the future. Thank you!"

"I learned of many resources that will be helpful for me and my staff. I feel more empowered as a supervisor to better assist my staff in improvement. I thought the case studies, verbal examples were excellent; in addition, the manual is such that I can easily pick it up as needed months from now and truly understand and remember what was said. I learned so much I didn't know, including resources to pass onto staff. This was a FANTASTIC training!"

". . . has given me a "starting point" to deal with a problem employee. Has also given me a plan. . .how to proceed. The instructors were very knowledgable and presented the information clearly. Should be required of all supervisors."

"The training enhanced my knowledge of how to deal with difficult situations/staff in the workplace. It will help me in becoming more effective as a manager. Great job!"

"Good overall presentation for better day-to-day management. Good for multiple supervisors in the same department to attend. Would like all other supervisors in our office to attend and hope it will be offered again soon!"

". . . will assist me in the overall understanding of the PIP and other performance related issues. I wish this was available before I became a supervisor! Very thorough and detailed -- keep the series going!"

". . .helps reinforce the training I had and increases my confidence."

". . . knowledge of proper procedures in dealing with situations of an employee. Material is excellent; very good explanations. All supervisors should be requred to take these classes."

"I'm better prepared to take action when confronted with unsatisfactory behavior."

Executive Education

  • Available in 2011, this series of offerings will provide Directors, Chairs, and above, with key components to complement their existing skill-sets.

Leadership :  The Wright Way

  • Available in 2011, this two-day program will focus on the needs of those either new to a leadership position or already in a leadership position but, new to WSU, or those individuals viewed as potential candidates for a future role in leadership.

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WSU Professional Development Alliance

These programs, are a multi-part series of grouped offerings, focused on the needs of non-management staff.


One-on-one coaching is available upon request for non-management staff when requested through department/school/organization administration.


Available in 2011, these programs, offered as a multi-part series of grouped offerings, will focus on the needs of non-management staff.

Unlocking Your Potential

Unlocking Your Potential is a five session series designed to help individuals maximize their interpersonal skills to positively impact productivity and enhance professionalism.

Session One: Understanding Ourselves/Understanding Each Other

  • This program allows each participant to better understand their individual preferences and those of others to improve their effectiveness with supervisors, co-workers and teammates. Insight, from how we gain energy, to how we gather and process information, to our need for closure, allows a better understanding of how essential it is for a team to have a mixture of individuals, each with their own unique strengths, all working toward a shared goal.

    • Definition of ‘Team’
    • Essential ingredients for teamwork
    • Strengths/Challenges
    • The MBTI and Teamwork
      • Extravert/Introvert: Energy
      • Sensing/Intuition: Gathering Information
      • Thinking/Feeling: Processing Information
      • Judging/Perceiving: Need for Closure


Evaluation Comments:

". . . help me with my interpersonal relationship skills. Excellent material; instructor facilitated the class very well; kept us on track nicely. Great program; great instructor."

"It will help me communicate with and understand my team members better. I realize I must let others know and understand me . . . it made me think and gave me many ideas to improve."

"I know that people are different; today's program will help me realize, as an extrovert, that I shouldn't always think that introverts are uncomfortable with silence."

"The program helped me analyze some of my preferences, and I realized that people with different preferences are necessary . . . a nice presentation."

"It gave me a perspective of how to work with other people and how other people might think and act. This will help me get to know more about myself and how to work with others. Really great facilitation skills - guided the group very well."

"It will help me keep in mind that a good team consists of diversity and difference in thought. It will also help me keep in mind which situations best suit my preferences. I thought it was a very good presentation with some helpful material. The presenter was engaging and the exercises were helpful."

"To find other methods of communicating and working with people different from you. To empathize with others and find more effective ways to work together to identify strengths and weaknesses in others. Very effective and interactive; interesting."

"Allow me to be more open and reflective concerning others I will work with especially in a team. Very interesting; very professional and skillfully presented."

"Helps me to understand how I am perceived to better manage my talents. Great program; I look forward to future programs."


Effective Communication: Essential to Success

  • How well you communicate impacts your professional image, influences how others view your work performance, as well as your opportunities for career development and advancement. In this session we will look at the following:
    • How to positively impact the visual, verbal, and vocal components of communication;
    • Identifying barriers to effective communication;
    • Building rapport through active listening;
    • Understanding how our experience and personal frame of reference can bias our perception of what we hear;
    • How to use active listening skills; and
    • Learn positive behaviors that encourage open communication and non-defensive listening.
    • Create individual action plans that will transfer directly to the workplace.

Receiving - and Giving - Constructive Feedback

Understanding Conflict / Finding Resolution

  • Conflicts are inevitable. Whether you’re working with a colleague, in a team, or problem-solving with your boss, you are bound to have a difference of opinions. Being able to address the differences in a manner that de-escalates conflict is critical. This session will help you bring issues to the forefront and recognize the signs of an escalating conflict and give you strategies for defusing conflict, identifying the core issues, and move to win-win solutions. In this workshop will look at the following:
    • Understand the costs to avoiding issues in the workplace.
    • Understand the benefits to differing opinions and how to bring them to the forefront without causing conflict to escalate.
    • Gain an understanding of conflict, its causes and how it escalates.
    • Become familiar with conflict management styles as associated assets and limitations.
    • Learn how to prevent the escalation of conflict.
    • Learn techniques for positively confronting unproductive behavior in the workplace.
    • Create individual action plans that will transfer directly to the workplace.

Dealing with Difficult Behavior

  • When was the last time you had to work with someone who frustrates you so much you want to pull your hair out, scream or maybe both? We all encounter our share of difficult people. Maybe it is the person who doesn’t turn their work in on time, misses meetings, refuses to collaborate, vehemently argues their point of view and just takes up your time. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence. In this workshop we will examine the following:
    • Learn specific strategies for getting adversaries to cooperate, bullies to back off, wallflowers to open up, and chronic complainers to quiet down.
    • Gain an understanding of how to work best with a variety of challenging people encountered in the workplace.
    • Learn how to use two specific communication tools for working with challenging people.
    • Create individual action plans that will transfer directly to the workplace.

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On-Line Learning

There are a wide range of highly interactive courses that you can take entirely over the Internet. All courses include expert instructors, many of whom are nationally known authors. These online courses are affordable, fun, fast, convenient, and geared just for you. Ready to explore our catalog? On-Line Learning

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Last updated: Tue. Aug-09-11, 14:29
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