Organizational Development & Learning Miscellaneous images
OD&L Services and Programs


Organizational Development and Learning offers a wide-range of services and programs for the staff of Wright State University.  From one-on-one coaching sessions to consultation services and programs that affect an entire department/school/organization, we are here to serve your individual and organizational needs.


    • Coaching
    • Consulting


On-Line Learning

    • 300+ online courses








Jenny 'Alex' Alexander

'Alex' currently teaches at Wright State in the Communication department and is the director of the Business Communication course. She is the previous director for the Interpersonal Communications course and has also taught Small Group / Team Communication, Public Speaking, Communication for Teachers, Effective Listening, and Health Communication.

A magna cum laude graduate from Wright State (BA in Communication and a MS in Counseling), Alex has been listed in Who's Who Amongst America's Teachers twice and was voted 'Faculty member of the Year' in 2002-2003, 2005-2006, and 2007-2008 by the Greek Affairs Council at Wright State. Voted one of the top five faculty members by the students of WSU, she also received the 'Outstanding Alumni Award' by the College of Education and Human Services in 2003. Alex also does training and consulting with non-profit organizations and Fortune 500 companies.


Albert Bondurant

Albert, Wright State's Executive Director of Organizational Development and Learning, has worked in Human Resource Development / Organizational Development and Education for more than 25 years. His experience in both the public and private sectors includes work with organizations in Education, Government, Service, IT and Manufacturing. Albert has held numerous positions, including teacher, developer, facilitator, adjunct faculty, corporate training manager, independent contractor and leadership coach/consultant. During the course of his career, he has led teams and projects, coordinated assessments, analyzed performance and led reengineering and culture-shift initiatives.

Albert has a MA in Education (Adult Education and Workforce Development) and a BA in Communication and has extensive development and presentation experience (creating more than 50 courses while accumulating an excess of 15,000 'classroom' hours conducting programs on more than 125 topics.) He is a certified Master Trainer with Achieve Global, a certified facilitator with DDI (Development Demensions International), a qualified facilitator and administrator of the MBTI (Myers Briggs Type Indicator) instrument and a former instructor of the comprehensive Certified Manager Program from the Institute of Certified Professional Managers



Dr. Jill Lindsey

Jill Lindsey

Dr. Jill Lindsey is the Chair of the Department of Educational Leadership and a tenured Associate Professor.   She is a graduate of the University of Michigan (BMA’75) and Vanderbilt University (MS’79) and received her doctorate in leadership from the University of Dayton (PhD’99).  She is a former USAF officer and since 1999 she has been a member of the faculty at Wright State University. She has taught undergraduate and graduate courses in organizational leadership, leader development, group dynamics, learning psychology, curriculum and instruction, program evaluation, and assessment for organizations and individuals. She has published more than fifty articles and technical reports, received more than 1.8 million in grants/funded research, and provided training/presentations at 75 professional venues. In addition to her experience in academia, Dr. Lindsey has been a consultant for more than twenty years providing services related to organizational improvement, strategic planning, program evaluation, innovative instruction and training, and data-based decision-making. She has an established national consulting reputation and served as a key member of a national think tank identifying strategic research vectors for military technical training in the 21st century.


Sue Polanka

Sue is the Head of Reference and Instruction at the Wright State University Libraries. During her career as a librarian, she has developed a variety of continuing education workshops for librarians and has moderated and facilitated conference sessions. While employed with the University of Dayton Roesch Library from 1999-2004, she also taught Public Speaking and Interviewing courses in the Department of Communication.

Sue received a BA in Communication from the University of Dayton and a Master of Library Science from Kent State University. Sue moderates an award-winning blog about libraries and ebooks, No Shelf Required, and edited a book of the same name. Sue was recently honored for her efforts to connect libraries and ebooks, being named a 'Library Journal 2011 Mover and Shaker.'




Albert Teaching




One-on-one coaching is available upon request.  We offer internal career counseling, professional development and executive coaching services.


Our services include Organizational Development consulting that will look at your department/school/organization to strengthen systems and improve processes.


We are available to offer a third-party perspective to your meeting, retreat or a program of your choice.

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Administrative Professionals Day (Annually in April - SPACE IS LIMITED):

2013: Organizing for Success
2012: Keeping Your Balance in an Unbalanced World
2011: Imagine a Workplace

Administrative professionals are essential to the success of any organization and Wright State University is no exception.  As a sincere ‘Thank you!’ – and as an opportunity to provide additional professional development – Organizational Development and Learning annually offers a fun and informative program specifically for administrative professionals at WSU. 


Evaluation Comments:

Organizing for Success
(from May, 2013 - guest speaker, Lori Firsdon)

"It validates my need for organization."

"Great! Showed ways to 'get started' and to stay on track."

"I can utilize what I have learned to keep myself organized and be more efficient."

"I thought the information Lori presented was very helpful and useful."

"Helped us think about positive changes and how we could make them - excellent!"

"I will use several suggestions to help organize my area."

"I was very, very happy that I was able to attend this event. Thnak you for all the planning."

"I can take these tips and apply to the whole office - not just my desk."

"Excellent! Gave me solid advice to use right away."

"Gave me some great ways to declutter my office."

"It made me see things in a different light and gave me a starting place."

"Help me be more efficient in my job and declutter my desk."

"On a scale of 1-10, I would rate it a 10."

"Gave me incentive to get organized!"

"Helped identify interruptions in my day."

"This event will definitely better help me organize my office and my home."


Evaluation Comments:

Keeping Your Balance in an Unbalanced World
(from April, 2012 - guest speaker, Jane Boucher)

"One of the best seminars I've ever attended."

"Didn't know how you could top last year -- but you did!"

"I've had the opportunity to attend similar programs, but I believe this one was the best."

"Thank you for doing something special for those of us in the support staff."

"It will definitely help me try to be more understanding of those I meet and work with."

"Ms. Jane Boucher was excellent. I could listen to her all day."

"Excellent! Very engaging!"

"She gave us so much to consider about our lives!"

"I loved it - very uplifting."

"Better help me assess the personality type of co-workers to know how they operate and relate."

"Allow me to have balance in my daily job and learn how to be more of a server."

"Very genuine. Learned something that will stick with me for the rest of my life."

"It will help me to better understand how my temperament would naturally interact. Also gave me good information on how to evolve and develop."

"Quality was great. The stories were interesting. The many sayings were small treasures."

"Jane was a very good and dynamic speaker. Her personal perspective and experiences made the subject matter easily understandable.'

"It was very well run. I was blessed and very appreciative of the opportunity to attend."

"Take a positive attitude back to the office. . ."

". . . enthusiastic, well-prepared, easy to listen to, entertaining. . ."

"Good reminders of how to balance my life and what kind of personality I have."

"It was an AMAZING afternoon - the best quality."


Evaluation Comments:

Imagine a Workplace
(from April, 2011 - facilitated by George and Gaye Frey)

"I loved it! Please offer it again! The presenters were wonderful - on our campus all these years - hidden jewels! A truly worth-while afternoon. Thank you so much!"

"Excellent presentation! Made me want to integrate material presented in our office. I probably came away with more enthusiasm for change from this presentation than most I have attended."

"Wonderful, a great celebration! I am enthusiastic to go to work tomorrow!"

"Great ideas, excellent format to set the theme for the day - very energetic, encouraging!"

"Thanks so much for this breath of fresh air!"


Compliance Training Series *

*These programs are available via Human Resources:

Diversity Awareness

This workshop celebrates our differences and acts as an interactive introduction to increase our awareness on a broad, yet complex, topic.

  • Understand broader definitions of diversity/inclusion
  • Recognize personal filters
  • Know the ‘Language of Diversity’
  • Learn four Key Areas to develop cultural competence
  • Review the guidelines for managing diverse relationships

Ethical Behavior: It's Your Choice

It’s your choice: You could exaggerate an expense report, submit a timesheet with 'extra' time you did not work or. . .you could be completely honest. What keeps us from being unethical? What causes some of us to ‘cross the line’? Ponder these questions and more in the Ethical Behavior: It's Your Choice program.

Program Agenda:

  • Definition of ‘Ethics’
  • Ethical behavior: What is it?
  • Why do some people ‘cross the line’?
  • Your personal ‘Code of Ethics’
  • Wright Way Policy 1104: Ethics
  • Ethical Dilemmas: Using the L.O.G.I.C. of ‘Right’
    • L - Laws or regulations
    • O - Organization’s code of conduct
    • G - Get another perspective
    • I - Investigate your options
    • C - Check your comfort level
  • Ethical Dilemmas: What would YOU do?

Evaluation Comments:

"This class was a great work-related tool for individuals at any job."


"Very informative."

". . . be more aware of my behavior and how it affects others in my department and throughout the university."

"The program will enable me to access situations of ethical nature with new tools: ie., L.O.G.I.C.

"Organizational Development and Learning's program provided a good reminder of what actions are considered ethical and unethical. There was clarification on some confusing/gray areas. The training was very well done. There was a nice blend of visual, written and active elements as well as a nice exchange of questions/answers and comments."

"Helpful to keep us on our toes and aware of our coices - not only in how they affect us but also in how the university may benefit or be hurt."

"I felt the topic was covered well . . . Everything that we needed was presented from the complete university policy to DVD segments demonstrating the ideas. I thought the program was thorough and all the points of view were introduced."


Sexual Harassment Awareness

Sexual harassment is a costly workplace issue – to organizations and individuals. This interactive workshop is designed to help WSU employees increase awareness and understanding.

  • Definition and behaviors of Sexual Harassment
  • Becoming familiar with legal issues of Sexual Harassment
  • How to prevent Sexual Harassment
  • Learning the cost to individuals, supervisors and the university
  • Understanding WSU’s Sexual Harassment Policy
  • Reporting steps

Workplace Violence Prevention

Potential for workplace violence is on the rise. This workshop provides awareness through information, discussion and video.

  • Understanding the definition of Workplace Violence
  • Identify causes
  • Behavioral warning signs
  • Understand how domestic violence impacts your workplace
  • WSU Workplace Violence Policy
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NEW icon Mentoring

Are you interested in learning from a more experienced person or interested in sharing your experience/knowledge with others? If yes, this seminar - open and beneficial to all interested WSU personnel - will launch the concept of formal mentoring with an organized approach to building a collaborative mentor/mentee partnership.


Upcoming Schedule: 
Next class:


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New Employee Orientation (NEO: Wright...from the Start) *

*This program is available via Human Resources:

Offered on the first Monday of every month, this one-day program includes an array of presentations from various departments, as well as an opportunity to complete essential paperwork from HR.  The program concludes with an extensive tour of our main campus.




OJT (On-the-Job Training)

This one-day program offers organizational tools and processes to use for those who train others within their department/school/organization.


Upcoming Schedule: 
Next class:


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WSU Leadership Academy


Executive Coaching is available upon request.

Strategic Planning is available upon request.


Cindy Leading
Cornerstones of Effective Leadership

This multi-part series of group offerings provides Leads, Supervisors and Managers with essential skills.

  • Setting Performance Expectations: Providing Direction and Influence

  • The 'Art' of Coaching

  • Providing Effective - and Constructive - Feedback

  • The Performance Appraisal: An Obligation

  • So Things Aren't Going So Well? (Performance Issues/Improvement - presented by HR)


Setting Performance Expectations: Providing Direction and Influence

Tailored for anyone in a supervisory/leadership role at WSU with staff reporting to them, this interactive seminar examines the intergral first phase of the ongoing Performance Management process and will look at:

  • The major outcomes you expect
  • The specific criteria that needs to be met
  • How each person's responsibilites tie to major outcomes
  • The importance of explaining 'why' instead of just telling
  • The link between seeking input and gaining commitment
  • The impact of communicating clearly and honestly
  • Establishing priorities
  • Clarifying job responsbilities
  • Correcting misunderstandings about what's expected
  • Why staying on 'message' - with consistency - is essential
  • Listing your expectations
  • Effective delegation

Upcoming Schedule: 
Next class:

TBA - 2014


Evaluation Comments:

"Effective - and should be mandatory."


"Good quality - useful information."

"Will help me w/being a better supervisor."

"It will help me get started with a new employee."

"As a new supervisor, this training will help me to do it right."

" Very helpful to have steps to guide one through the process -- takes the mystery/fear out of evaluating those I supervise."

"Fantastic -- thank you. I hope to take the additional leadership courses in the section."

"Well received; on target."

"Great stuff!"

"This has set me on a good track - I never really knew how to do this before."

"Gave me confidence and structure for how to approach setting expectations/goals w/both high and low performers."

"This should be mandatory for all leaders; gives new perspectives to how to discuss expectations."

". . . very detailed in building an effective performance plan and going through it with the employee."

". . . helps to structure a necessary task, turn it into a powerful tool for increasing performance."

". . .will help me communicate with my team/staff members on what is expected of each of them."

"This is one of the best sessions. . ."

"Extremely well prepared, very engaging and provided great tools to set expectations. Wonderful initiative; very needed."

"Phenomenal - very effective. Keep the Leadership programs coming!"

"Workbook will be helpful tool to guide myself to influence staff outcomes. Excellent presentation; good resource. I look forward to additional workshops."

"Will help me in setting expectations for my staff that report to me. Would recommend to others to attend."

"It will allow me to be better prepared to set expectations with my employees and team. It also allows me to better motivate my employees as we set expectations. Finally, it reminded me to clearly express/communicate those expectations. . . very effective; answered questions, provided examples; the video was very effective in exemplifying the content. I would recommend to other supervisors. Thank you for offering this program!"

"Gave me a deeper understanding of successful leadership and practical examples of how I can apply it with co-workers and employees. I learned a great deal and can readily apply this information to my personal and professional life."


The 'Art' of Coaching

This seminar is tailored for anyone at WSU in a supervisory/leadership role with staff reporting to them and looks at:

  • The finesse necessary to effectively coach
  • Proven coaching techniques
  • A coaching 'process'
  • The opportunity to 'test' coaching skills while receiving immediate feedback

Upcoming Schedule: 
Next class:

TBA - 2014


Evaluation Comments:

"It will allow me to communicate and coach my staff in a more efficient manner."

"I believe every person that has people reporting to them should attnd the Cornerstone classes."

"Excellent class!"

"A great workshop filled with practical examples I can definitely use. Validates - "I'm on track" in confronting constructively. Thank you!"

"This program will definitely help me in my supervisory role, and in helping raise the performance level of myself and those I supervise."

"Excellent tools and techniques that can be used in everyday life."

"Should be a requirement for all supervisors."

"Excellent review of proper coaching skills."

"Helps me help supervisors who report to me and set expectations of them in their supervisory/coaching roles."

"This is a good set of structured tools - reinforces some of what I do. . . helps me be more deliberate."

". . . make me a more thoughtful supervisor."

". . .dynamic, engaging. . ."

"Outstanding - really stretched us to understand. . . techniques, tactics, procedures to apply in our work place."

". . .it is important to build a relationship with my employees, invest in them and they will invest in me."

"Provided great tips on how to coach an employee and develop solutions together."

"A very valuable tool for managers and supervisors."

"Very organized and high quality of individual and group exercises."

"I believe the overall effectiveness of this program is and should be required for supervisors. Without learning this information, I am not an effective supervisor."

"Thoroughly enjoyed it and found the cognitive coaching particularly fascinating."

"I feel every supervisor should be required to participate in this program!"

"It will provide me with a new set of tools that I can use to be a better leader for my team."

"Outstanding! I really enjoyed learning about this topic and felt the materials were of a very high quality."


Providing Effective/Constructive Feedback

This seminar looks at:

  • Why feedback is important
  • The importance of assessing yourself
  • Ensuring the feedback is constructive
  • How to use effective communication techniques
  • How to provide oral and written feedback
  • The importance of developing a personal action plan
  • Characteristics of quality feedback
  • The process of making observations and giving feedback

Upcoming Schedule: 
Next class:

TBA - 2014


Evaluation Comments:

". . learned some strategies for incorporating staff ideas to restructure the office. . .things are different w/a new supervisor and so are the expectations."

"Good flow of information.  Positive outlook."

"Should be a must for supervisors and managers. . . ."

"I will be better prepared to provide feedback, especially when it is uncomfortable."

"Very good, well presented. "

"It will give me tools to provide feedback in a constructive way to help improve/reinforce performance behaviors."

“Excellent; great practical application with real life experiences."

"A valuable asset to WSU."

“Everybody should do this.”

“. . .provided concrete instruction, examples and direction for providing effective and constructive feedback.”


The Performance Appraisal: An Obligation

If you're an evaluator of staff, this seminar should not be missed. This seminar defines:

  • Performance Management (PM) as an on-going process
  • The importance of documentation
  • The 'benefits' of a performance appraisal
  • How you're being perceived
  • Key 'ingredients' in the process
  • Why focusing on core competencies is vital
  • The importance of effective communication
  • The 'seven solutions' to a successful performance appraisal

Upcoming Schedule: 
Next class:

TBA - 2014


Evaluation Comments:

"Gives a good foundation of knowledge."

"Thorough and well organized."

"I believe all new supervisors should be required to attend."

"The material was excellent and every supervisor should be required to complete a course with this material being presented."

"This program will be quite helpful to those of us who have never written a performance appraisal. Also help us when we get our appraisal from our supervisor."

"Great introduction to the appraisal process."

"Very effective! Was very helpful to me as a new supervisor."

"Thought-provoking, comprehensive."

"Information was valuable and will enable me to do my job better."

"I feel this is essential for anyone required to complete evaluations."

"Very effective. . .should be required for all supervisors."

"Terrific; a must for any supervisor."

"There is no question as to the impact this session will have on our efforts to improve PA participation at WSU."

"Very good quality, very informative."

"Great program! Hope to see it become mandatory. There are a LOT of people that need this!"

"Very effective. Should be required for of all supervisors."


". . .provided concrete examples and practical application to completing a performance appraisal."

"As a new employee, this was very helpful in understanding WSU appraisal culture."

"Interactive elements very helpful."

"I thought it was excellent, for both new supervisors and ones who have done many evaluations."

"Excellent - interactive."

"Extremely effective."

"Should be required for all supervisors."

". . .very effective - was presented w/new ideas!"

"Excellent! Very informative and specific."

"Great course!"

"Very beneficial."

". . . gave great points that I will be able to use."

"Excellent quality with applicability to my work."

"This program is a great resource for anyone looking to develop their performance evaluation skills."

"Information was valuable and will enable me to do my job better."


"Best administrative activity in years (27 years at WSU)."



"Should be required by all supervisors."


"So, Things Aren't Going So Well?"

(Performance Issues/Improvement - facilitated by HR)

This program from Human Resources (facilitated by Emily Hamman and Latricia Milhouse from HR's Employee and Labor Relations Department) looks at:

  • Supervisory support for performance management
      • Review employee and labor relations, identify problematic employee behavior, outline effective coaching, and documentation of the process.
  • Performance improvement plans
      • Discuss what a performance plan is, when to use one, what it should include and how to get started on one.
  • Types and levels of disciplinary action
      • Summary of the disciplinary actions for bargaining unit employees, classified civil service staff, and unclassified employees. Overview of dispute resolution procedure and appeal rights.


Upcoming Schedule: 
Next class:



Evaluation Comments:

". . .gives me more information and supporting documentation. Great material! Needs to be mandatory for ALL supervisors!"

"It will definitely help me to address employee performance problems in a more effective, positive manner. . . has provided me with tools and processes to use every day in my supervisory duties. Please continue to build on these programs/skills we have learned by offering programs in the future. Thank you!"

"I learned of many resources that will be helpful for me and my staff. I feel more empowered as a supervisor to better assist my staff in improvement. I thought the case studies, verbal examples were excellent; in addition, the manual is such that I can easily pick it up as needed months from now and truly understand and remember what was said. I learned so much I didn't know, including resources to pass onto staff. This was a FANTASTIC training!"

". . . has given me a "starting point" to deal with a problem employee. Has also given me a plan. . .how to proceed. The instructors were very knowledgeable and presented the information clearly. Should be required of all supervisors."

"The training enhanced my knowledge of how to deal with difficult situations/staff in the workplace. It will help me in becoming more effective as a manager. Great job!"

"Good overall presentation for better day-to-day management. Good for multiple supervisors in the same department to attend. Would like all other supervisors in our office to attend and hope it will be offered again soon!"

". . . will assist me in the overall understanding of the PIP and other performance related issues. I wish this was available before I became a supervisor! Very thorough and detailed -- keep the series going!"

". . .helps reinforce the training I had and increases my confidence."

". . . knowledge of proper procedures in dealing with situations of an employee. Material is excellent; very good explanations. All supervisors should be required to take these classes."

"I'm better prepared to take action when confronted with unsatisfactory behavior."






WSU Leadership Academy Graduates!

LA Graduates

Ms. Iriz Mirelez, Associate Director, Student Enrollment Services Raider Connect, Enrollment Management Divison,

and Mr. Richard Thomas, Assistant Manager, Custodial Services, Environmental Services



Kimberly Paul

Ms. Kimberly Paul, Business & Clinical Operations Manager, Department of Surgery, MVH/BSOM




Ms. Brenda Dewberry, Director, Pre-College Programs and Upward Bound Program




Mrs. Patricia Fox, Administrative Support Coordinator, Department of Information Systems and Operations Management




Mr. Sol Solomon, Director, Student Enrollment Services, Raider Connect, Enrollment Management Division




Ms. Linda Hockaday, Assistant Director, Student Services, Academic Support Services - CEHS



Mary Reshad

Ms. Mary Reshad, Assistant Director of Financial Aid, Enrollment Management Division



Lucy Steinbrunner

Mrs. Lucy Steinbrunner, Assistant to the Dean, Lake Campus




Dr. Devon Berry, Executive Director for Operations and Strategic Initiatives, College of Nursing& Health Teaching




Ms. Nancy Harker, Office Manager and Curriculum Coordinator, Boonshoft School of Medicine, Academic Affairs-SOM




Cornerstone of Effective Leadership series certificate.


Executive Education

This series of offerings will provide Directors, Chairs, and above, with key components to complement their existing skill-sets.


New Succession Planning

Succession planning should be seen as an integral part of any stratigic planning initiative within a department/school. This seminar stresses the need to:

  • Conduct a gap analysis
  • Identify key positions
  • Take note of high-performing employees
  • Develop successors at various positions
  • Continuously measure and refine your planning efforts


Upcoming Schedule: 
Next class:

Date: TBA
Location: TBA




Women's Leadership Institute

The first session in a series of leadership seminars specifically for women at Wright State University launched January 30, under the WSU Women's Leadership Institute banner, as part of the WSU Leadership Academy offerings. This first entry was entitled, Challenges and Successes: Achieving Your Personal and Professional Goals, with the featured speaker, Lisa Barhorst, General Manager for WKEF-TV (ABC 22) and WRGT-TV (FOX 45) / Dayton, OH.

The second session under the WSU Women's Leadership Institute banner was held on August 28 and was part two of Challenges and Successes: Achieveing Your Personal and Professional Goals. The featured speaker for this session was Ms. Margaret Wildi, MA, CPCU, AIM, AAM, AINS, CPD, CIIP, DAE, from AVP Work/Life Services (retired), and Grange Insurance Co.

If you're a woman working at WSU in a supervisory/leadership position - or if you're interested in moving into such a role in the future - the second session in our series (intended to complement our other WSU Leaderhip Academy offerings) will be of significant benefit to you. It will address the unique challenges and realites women in leadership roles face in today's work environment. Specific topics, WSU-affiliated facilitators and guest speakers vary with each session.

New Session IV

Upcoming Schedule: 
Next class:

Date: TBA
Location: TBA



Powerpoint Presentation from January 30, 2013:

PP - WSU Women's Leadership Institute January 2013

(Click Slide Show, then click From Beginning)


Quotes from January 30, 2013:

Quotes PP - WSU Women's Leadership Institute January 2013




Calendar of Events (local and continental US)




Online Articles


Questions? Suggestions? Contact us.



Evaluation Comments:

"Great start! Personal sharing of challenges - a plus."

"I think this program will be a great tool in my toolbox! It was a good springboard to build upon."

" Very good; motivating."

"I thought the materials complemented the program and will come in handy as I review/re-examine my role/thoughts in the future."

"Excellent. Enjoyed the speaker."

"Very effective for first one. Looking forward to this program's progress."

"I think it is a great starting point. I'm really looking forward to additional sessions."

"Very useful."

"I think this can be a very good program for many women."

"Great! Love bringing people from outside WSU."

"Beneficial experience -- looking forward to the next training."


"Definitely a needed program."

"Great information for future."


"I am very glad I attended and look forward to future sessions."

"Great start!"

"Excellent. Very relevant to the topics."





Leadership: The Wright Way

This two-part (4hrs. each) 'Leadership Orientation' program, presented jointly by OD and Learning and HR, touches on key WSU-specific information for all WSU supervisor/leadesr as well as essential elements within the supervisory/leadership realm. Areas include:

  • The performance management process
  • Handling performance issues
  • Understanding policies and procedures
  • Diversity/inclusion awareness
  • The importance of a perforamnce appraisal


Upcoming Schedule: 

Date: TBA
Location: TBA


Evaluation Comments:

"Very effective. Provided direction on how we can manage staff within WSU policy."

"This should be required for ALL supervisors and/or managers."

"Quality was good - makes me want to take more in depth courses offered on each subject matter."

"Effective in bringing up ideas/subjects I haven't thought of in my position."

"Excellent coverage of a lot of material/general information."

"The material was excellent - very helpful."

"Excellent - engaging."

"Very effective; I will refer to the materials provided as needed."

"Organized - will serve as a resource."

"Highly rated."

"Very effective and informational. Listed great resources."

"Will help me in my day-to-day work. Lots of good information and ideas."

"Thorough and informative."

"Wonderful. Very helpful."

"This should be a required program for all supervisors and managers."

"Gives me a good overall understanding of Wright State's policies, procedures, guidelines, etc. Also, a good reference for federal and state laws."

"Excellent material and presentation."

"Excellent. Good stuff!"

"It is great information for new supervisors and especially, supervisors new to Wright State."

"I think the program was very effective."



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WSU Professional Development Alliance


One-on-one coaching is available upon request for non-management staff when requested through department/school/organization administration.


These programs, offered as a multi-part series of grouped offerings, focus on the needs of non-management staff.



Unlocking Your Potential Series

Unlocking Your Potential is a five session series designed to help individuals maximize their interpersonal skills to positively impact productivity and enhance professionalism.


Understanding Ourselves/Understanding Each Other

This seminar - open and beneficial to all WSU personnel - highlights the link between introspection and effective teamwork that incorporates the Meyers-Briggs Type Indicator (MBTI). We will look at:

  • Definition of ‘Team’
  • Essential Ingredients for Teamwork
  • Strengths/Challenges
  • The MBTI and Teamwork
      • Extravert/Introvert: Energy
      • Sensing/Intuition: Gathering Information
      • Thinking/Feeling: Processing Information
      • Judging/Perceiving: Need for Closure


Upcoming Schedule: 
Next class:

Date: TBA
Location: TBA



Evaluation Comments:

"I give it 5 stars. It was well organized, interactive and fun."

"It was awesome, spectacular and splendous, extremely beneficial."

"Very well put together program that made me think about what I do."

"Helped me to understand my personality type and how I can use my attributes to be more successful."

"Fun. . . interesting"

"10 out of 10."

"Very effective; not boring."

"I better understand myself and my co-workers so we can all work more efficiently."

"Made our staff group a stronger unit."

"It helped me understand how others think about problems and how to better express my concerns or opinions."

"It created a cohesiveness within the group."

". . . help me with my interpersonal relationship skills. Excellent material; instructor facilitated the class very well; kept us on track nicely. Great program; great instructor."

"It will help me communicate with and understand my team members better. I realize I must let others know and understand me . . . it made me think and gave me many ideas to improve."

"I know that people are different; today's program will help me realize, as an extrovert, that I shouldn't always think that introverts are uncomfortable with silence."

"The program helped me analyze some of my preferences, and I realized that people with different preferences are necessary . . . a nice presentation."

"It gave me a perspective of how to work with other people and how other people might think and act. This will help me get to know more about myself and how to work with others. Really great facilitation skills - guided the group very well."

"It will help me keep in mind that a good team consists of diversity and difference in thought. It will also help me keep in mind which situations best suit my preferences. I thought it was a very good presentation with some helpful material. The presenter was engaging and the exercises were helpful."

"To find other methods of communicating and working with people different from you. To empathize with others and find more effective ways to work together to identify strengths and weaknesses in others. Very effective and interactive; interesting."

"Allow me to be more open and reflective concerning others I will work with especially in a team. Very interesting; very professional and skillfully presented."

"Helps me to understand how I am perceived to better manage my talents. Great program; I look forward to future programs."



Effective Communication: Essential to Success

This seminar - open and beneficial to all WSU personnel - zeroes in on the importance of interpersonal communication. This seminar covers:

  • Introduction
    1. Definition/Purpose/Key Components
    2. Three Steps to Effective Communication
      • Prepare Yourself and the Receiver
      • Send Your Message
      • Check for Understanding
  • Prepare Yourself and the Receiver
    1. Know Your Goal
    2. Practice Positive Intent
    3. Understanding Assumptions
    4. How to Avoid Harmful Assumptions
    5. Self-Talk
  • Send Your Message
    1. Characteristics of a Clear Message
    2. Building Rapport/Showing Empathy
    3. Understand your Non-verbal ‘Messages’
    4. Credibility
    5. Be Direct without being Rude
    6. Communication Styles
    7. Expressive and Receptive ‘Language’
    8. Mirroring Messages
  • Check for Understanding
    1. Ask Clarifying Questions
    2. Active Listening
    3. Listen with Interest
    4. Positive Phrasing
    5. Paraphrasing Statements
    6. Enhancing Your Communication


Upcoming Schedule: 
Next class:

Date: TBA
Location: TBA



Evaluation Comments:

". . . will make me more aware of my communications with co-workers and attempt to be more effective."

"I speak with students regarding difficult concepts and processes daily. This will help me to streamline my conveyance."

"It was very good. Lots of information."

"It will be very helpful as communication is a barrier for me; English is not my first language."

". . .valuable for nurturing healthy team building!"

"The program was very good. I look forward to putting my new skills and awareness to work."

"Excellent material; well researched and well conducted."

"It will help me to make sure I am really being understood the way I want to. . . will help me to communicate better without making people defensive."

"I was reintroduced to good personal habits and introduced to the necessity of polish."

" Great! Appropriately paced."

"Great material often overlooked in other presentations."


Resolving Conflict: Dealing with Difficult Behavior

This seminar - open and beneficial to all WSU personnel is focused on:

  • Keys for improving relationships at work
  • Understanding styles of behavior
  • Analyzing your relationships
  • Resolving conflict constructively and productively
  • Knowing what works - and, what doesn't
  • The process of conflict resolution
  • Coping with rocky relationships
  • Dealing with difficult team members
  • Following through with consistency


Upcoming Schedule: 
Next class:

Date: TBA
Location: TBA


Evaluation Comments:

“Help me to develop my skill set for conflict resolution; listening, getting to the root, finding a win-win solution.”

“Quality of material was excellent. Quantity was very informational.”

“Very impressed with the programs from your dept.”

“This was the best quality material I have seen from our professional development program.”

“This is a step in the right direction for WSU.”

“Should be mandatory."

“Excellent, knowledgeable, articulate.”

“Give me a better approach to dealing with conflict.  Good tools for resolving tension.”

“Excellent quality.  The material was relevant and practical.”


New Exceptional Customer Service

We all have 'customers' - some internal (students; staff; faculty) and some external (parents; vendors, the community). The service we provide defines how we're each perceived and how our unit/department/school is perceived. This seminar - open and beneficial to all WSU personnel - will look at:

  • The power of 'one' - how we each represent WSU and our area
  • The definitions of 'customer' and 'exceptional' service
  • The importance of establishing a personal standard
  • The need to take responsibility and ownership
  • Being solution-focused
  • How to avoid over-promising - while still delivering


Upcoming Schedule: 
Next class:

Date: TBA
Location: TBA


NewThe Performance Appraisal: A Dual Responsibility

If you're a non-supervisory/leadership member of WSU's staff, this seminar should not be missed. The program looks at the annual Performance Appraisal from both sides - from the employee's perspective and from the evaluator's viewpoint. The program defines Performance Management as an ongoing process and stresses:

  • Why a performance appraisal is an evaluator's obligation
  • The responisibilites of the staff member being evaluated
  • The key 'ingredients' in the process that need to be included
  • An understanding of the core competencies
  • Knowingwhat to expect from the performance appraisal process


Upcoming Schedule: 
Next class:

Date: TBA
Location: TBA



New Understanding the Necessity for Change

Open and beneficial to all WSU personnel - this seminar examines change as being integral to growth/improvement by looking at:

  • Why we react to change as we do
  • The 'change cycle' we all go through
  • How to minimize resistance
  • How to maximize resilience
  • How we can use change to our advantage


Upcoming Schedule: 
Next class:

December 17, 2013
9:00am - 12:30pm
Location: University Park, Room #111


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