iTunes U Frequently Asked Questions
What is iTunes U?
iTunes U allows instructors and project managers to easily post content — e.g., audio, video or pdf files of lectures, interviews, etc. — on the web. Students and project members can then use iTunes U to easily access this content at any time. They can browse and download the files to their Macs or PCs, regardless of their location, and they can listen to and view the content on their computers or transfer it to their iPods to listen to or view it wherever they go. iTunes U is based on the same web application that runs the iTunes Music Store, which is an online music service run by Apple Computer. However, instead of storing and accessing music files, iTunes U is used to store and access files with educational and research content.
How is iTunes U different than WebCT, Course Studio, Eres (electronic reserves), WINGS and the Wright State website?
- Content can be easily podcast; so when the podcast is updated, users subscribed to the podcast can get the latest content.
- Once the user has downloaded content, they can keep the content in their iTunes Library vs. having to find a link on a website.
- Content can be portable, so you can view or listen to the content while on the go.
- No coding required to publish a movie, PDF document, or web link.
- Content can be public or private.
What are the system requirements for my computer to access the content on iTunes U?
iTunes U requires iTunes version 6.0 or later for Mac and Windows. Apple recommends using iTunes version 7.0 and, in order to guarantee a consistent user experience, always using the latest version of iTunes. The latest version of iTunes can be found at Apple’s iTunes website:
iTunes U works with most modern, standards-compliant browsers. Apple recommends using one of the following browsers:
- Safari 2.0 or later on Mac
- Internet Explorer 6.0 or later on Windows
Note: Internet Explorer on Windows may have performance limitations when uploading files. For more information, see the Microsoft Help and Support Site:
Will iTunes U cost me anything?
No. Unlike the iTunes Music Store, all of the content within iTunes U is free.
Do I need an iPod to use iTunes U?
Does Apple insert any proprietary digital rights management schemes into content uploaded to iTunes U?
No. All content is free of DRM.
If I have a song I bought in iTunes, does that mean I can share it with my students using iTunes U?
No. They are two separate services, and iTunes U doesn't grant any special uses for content bought in the iTunes Music Store. The 5-computer-per-song limit is still in effect for any songs you purchased through the iTunes Music Store.
Does Apple own my content if I upload it to iTunes U?
How can I get my course listed in iTunes U?
Faculty can request a course be listed in iTunes U by visiting the following website: http://www.wright.edu/ctl/itunesu/request. Your course will be listed within the private, password protected, section of iTunes U. When you sign onto iTunes U, you will only see the course(s) listed that you have registered via the request form above. This is also true for students registered in your course. They will only see the course(s) faculty have registered to be listed in iTunes U.
What workshops are available?
One hour, iTunes U Orientation sessions will be available each quarter through The Center for Teaching and Learning. Also offered each quarter is a workshop called “Podcasting your Lecture: The Fundamentals”. Check your email for dates and times or visit our website at http://www.wright.edu/ctl/workshops.
Can only my students see my course content?
Yes, only the students registered in your course can see the content in your iTunes U course and download it to their iTunes. The only exception to this is if you have chosen to have your course listed in the public section of iTunes U. By default, all courses will be listed in the private section of iTunes U. This setting is on the iTunes U Course request form in the security section. http://www.wright.edu/ctl/itunesu/request/
Is the content hosted on a local server?
No, the content in WSU iTunes U is hosted on a server at Apple, Inc. Apple provides each iTunes U institution with 500 GB of free space to store their data. The WSU Center for Teaching and Learning staff administer the space and associated site. Faculty are encouraged to create and maintain backups of their iTunes U content. Note: If you have an RSS capable departmental or college server that you would prefer the content to be stored, it is possible to set up an RSS feed to iTunes U from your server.
What is the difference between the public and private section of iTunes U? Public or private, is there anything to stop my students from sharing content with others once it is downloaded to their iTunes?
The public section of iTunes U is open to the general public to download content. Typical content within the public section will include WSU event highlights, local music, Raider Athletics, essential university documents, and more. The private section of iTunes U is only accessed through an authentication process using an individual’s CAMPUS account. http://www.wright.edu/cats/accounts/ .by logging into WINGS http://luminis1.wright.edu/cp/home/loginf After authenticating, faculty and students will only have access to their own courses as well as the public content areas. Publicly accessible content will need to be approved prior to publishing.
How do I access iTunes U?
Entry points to iTunes U include:
http://www.wright.edu/itunes- The general public access point (You will not see the private section of iTunes U where course content is typically stored) and also through the WINGS portal under the Academics or Community tab. You will be able to access both the public and private sections of iTunes U by entering via, WINGS, the university portal. Look for the following graphic in WINGS:
Can anyone upload content to iTunes U?
For now, we are asking that all files be brought to CTL, 011 Library, for uploading to iTunes U. We are in the process of trying to develop an automated process for faculty and students to be able to upload content to the private section of iTunes U within your own courses. We are also working with the Library to create an automated upload process for students in the brand new Podcasting room on the 2nd floor near STAC. Public content may go through an approval process involving Marketing and Communication.
What should I use iTunes U for?
iTunes U is a digital content repository for university-related, digital audio or video files, Podcasts, and PDF documents. The difference between iTunes U and other resource sites is the content has the capability of being mobile. Students can listen to a lecture on their iPod while driving home from work, alumni can catch up a Raider Basketball game on their iPod while exercising, and faculty can download the latest keynote address to their laptop for review on a business trip. Podcasting is considered ‘push technology’ meaning when new files are uploaded to a Podcast, they are automatically pushed to the subscribers of the Podcast, if you set your iTunes’ Podcast preferences accordingly. Wright State University’s iTunes U is set up for Podcasting site-wide.
Faculty may use iTunes U to provide supplemental, course-related materials for their students. Again, the content would be digital audio, digital video, Podcasts, or PDFs.
Students may be required by faculty to produce digital audio or digital video as an assignment for class that would then be uploaded to their iTunes U course.
Departments may choose to use iTunes U to create a university/college/department promotional piece to be posted in the public section of iTunes U.
Is iTunes U only for Podcasts?
No, Podcasts are just one type of digital audio or video that can be posted. A Podcast is distinguished from other digital media formats by its ability to be syndicated, subscribed to, and downloaded automatically. Individual digital audio files may also be posted as well as digital videos and PDFs. However, all files on iTunes U have the capability of being Podcasted. All the user must do is select the ‘subscribe’ button and each time that file is updated, the subscriber will automatically receive the update, if they (the end-user) has set their iTunes’ Podcast preferences accordingly. To change yout iTunes Podcast preferences within iTunes, go to the “iTunes” menu (Mac) or “Edit” menu (Windows), select, “Preferences…”, and finally select “Podcasts” to change. In iTunes U users may be presented with several buttons, in addition to the “Subscribe” Podcast button, depending on the document format. Use the “get” button to download an audio file. Use the “get tracks” button to get a collection of tracks. Use the “get movie” button to download a movie.
What software is used to create a Podcast?
On a Macintosh, the easiest and most effective tool is Garageband an application in the iLife suite of programs. LecShare Pro (see below) or QuickTime Pro http://www.apple.com/quicktime/pro/ can also be used on a Macinstosh.
On a Windows based PC, there are many unsupported software products that can be used but we recommend LecShare Pro for ease of use and quick productivity. Wright State University maintains a site license for LecShare Pro. Faculty can request a copy of LecShare Pro through the Center for Teaching and Learning (775-3162).
How do I develop a Podcast?
Record your lecture to an iPod using a Micromemo recording device/lapel microphone combo. (see “Does CTL checkout any necessary equipment to support iTunes U?” and “What if I want to purchase my own Micromemo/lapel microphone combo?”)
Free Garageband Video Tutorial: http://www.apple.com/ilife/tutorials/#garageband
Free Garageband Manuals: http://www.apple.com/support/manuals/garageband/
LecShare Help files and FAQ: http://www.lecshare.com/support.htm
QuickTime Pro Help Files: http://www.apple.com/quicktime/tutorials/
Apple’s Podcasting Frequently Asked Questions (FAQ): http://docs.info.apple.com/article.html?artnum=301880
iTunes Help – Symbols used in iTunes – Mac: http://docs.info.apple.com/article.html?path=iTunesMac/7.4/en/symbols.html
iTunes support: http://www.apple.com/support/itunes/
Who and where do I go for help as a faculty member? my students?
If you need assistance with iTunes or your iPod, you can contact the Help Desk , (937) 775-4827 or email them at firstname.lastname@example.org. If you need assistance recording to your iPod or creating your file, you can contact Bryan Beverly, CTL (775-4808, email@example.com) or Frank Carone, CTL (775-4032, firstname.lastname@example.org). In addition to the above resources, students can contact STAC staff in the library (2nd floor) for assistance.
Online support documentation from Apple can be found at the following site: http://www.apple.com/support/itunes_u/
Can I put any material on iTunes U? Copyrighted material?
We encourage you to review the Wright State University policy on copyright at: http://www.wright.edu/wrightway/2303.html and the University Libraries Copyright Information Resources page: http://www.libraries.wright.edu/services/copyright/.
Because our data is stored on a server at Apple, we refer you to their policy on copyright: http://www.apple.com/support/itunes_u/ (Uploading Content? Get the iTunes U Copyright Overview (PDF))
We are also obligated by our service agreement to post a link to the Apple site for submitting copyright violation complaints. This link can be found at the bottom of all iTunes U pages.
Are there size restrictions on the file size I upload?
Yes, each individual file must not exceed 500 MB. Apple has set this size restriction on individual files.
Is there any place on campus to develop a Podcast or other digital files for iTunes U?
Yes, there are three places on campus, all with GarageBand:
- Paul Laurence Dunbar Library, 2nd floor, STAC (students only)
- Educational Resource Center, 116 Allyn Hall (no assistance available)
- Mac Lab, 058 Library, including QuickTime Pro & built-in video cameras (no assistance available)
Does CTL checkout any necessary equipment to support iTunes U? (recording devices, etc..)
Yes, CTL has Micromemo recording devices with a lapel microphone for easy recording to your iPod with video (5th generation). http://docs.info.apple.com/article.html?artnum=61688
http://docs.info.apple.com/article.html?artnum=303690 There are also Micromemo/lapel microphone combos available for checkout through the Educational Resource Center, 116 Allyn Hall. In the near future, we expect to have iPod with video (5th generation) available for limited checkout periods. Faculty will have a chance to see if the technology meets their needs before purchasing their own iPod.
What if I want to purchase my own Micromemo/lapel microphone combo? Where can I find it?
MicroMemo Recording Device by XtremeMac ($59.95) (use with 5th generation video iPods—if you have questions, call the Center for Teaching and Learning, 775-3162)
Memomic Lapel Microphone by XtremeMac ($29.95)
How does my GTA/GA learn how to create files for my course?
One hour, iTunes U Orientation sessions will be available each quarter through The Center for Teaching and Learning. Also offered each quarter is a workshop called “Podcasting your Lecture: The Fundamentals”. Check your email for dates and times or visit our website at http://www.wright.edu/ctl/workshops. Online resources from Apple can be found at the following site: http://www.apple.com/support/itunes_u/. Online resources for QuickTime Pro can be found at: http://www.apple.com/quicktime/tutorials/Podcasting.html
How long do I stay logged into iTunes U?
You will remain logged into iTunes U as long as you are active within the site. Thirty minutes of non-activity will result in being logged off. Since the public section of iTunes U does not require a login, there is no timeout period.
Firefox Web Browser
When I launch iTunes U in Firefox, I get a pop-up window similar to the one below. How do I get rid of this?
When this error message appears on Windows-based machines, select the "remember this choice" check box and then click the "launch application" button. From here on, Firefox won't bother you with this message.
On Macs using Firefox 1.0 through 1.5 there is a bug that prevents this check box from appearing on screen. You can train Firefox to accept the iTunes U links by visiting the Using Firefox page of this site.
Macs using Firefox 2.0 or higher can follow the same procedure as their Windows-based counterparts.
Why do I get inconsistent results when I use the Firefox web browser with iTunes U?
Firefox needs to be properly configured to open URLs that are supposed to be handled by iTunes (prefix for these URLs is itms:// or itmss:// ).
Firefox has security checks which may prevent it from launching a helper application such as iTunes. The first time Firefox attempts to open one of these URLs, it will prompt the user with a panel asking if they are sure they want to use this helper application. If the user chooses not to use the helper application, then they will not have the ability to transition from Firefox into iTunes U or the iTunes Music Store. Secondarily, Firefox for the Mac does not render this panel correctly if the URL is too long and the user may not be able to enter iTunes U.
It is recommended that you allow iTunes to be a helper application for Firefox. If you need to reset Firefox, then follow these instructions:
1. Enter "about:config" in the address bar, which will open the advance configuration options of Firefox.
2. In the text field labeled "Filter" enter 'itms'
3. Look for items with the Preference Name that start with 'network.protocol-handler'
4. If the Preference Name is network.protocol-handler.external.itmss or network.protocol-handler.external.itms then the Value column needs to contain "true". Double-click on the word "false", to change it to "true".
5. If the Preference Name is network.protocol-handler.warn-external.itmss or network.protocol-handler.warn-external.itms then the Value column needs to contain "false". Double-click on the word "true", to change it to "false".
6. Enter this URL into Firefox's address bar: itmss://deimos.apple.com/ This will likely bring up a dialog box in Firefox which basically asks if you are sure you want to use an application different from Firefox to open this URL. Check the "Remember...." box and then click "Okay".
Internet Explorer Web Browser
When I launch iTunes U using Internet Explorer 6 and 7, I get a pop-up window like the one below warning me that the page is nonsecure. What should I do?
When Internet Explorer asks "Do you want to display the nonsecure items?", click the "yes" button. The iTunes Music Store will then load normally.
iTunes / iTunes Store
When launching iTunes U on Windows, I got this popup error message: "iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again." What should I do?
Ignore the error message by hitting the "ok" button on this box. The store will load properly in spite of this error message.
When launching iTunes U on Windows, I got this error message: "You are attempting to go to the iTunes Store, which is currently hidden. Would you like to show the iTunes Store?" What should I do?
Enable the iTunes Store by clicking on the Edit menu > Preferences > Parental Control tab, then make sure to uncheck the box that says “Disable iTunes Store” (Mac users, go to the iTunes menu > Preferences > Parental tab, then uncheck the “Disable iTunes Store” checkbox).
When launching iTunes U from an on-campus location, I got the following error message: "iTunes could not connect to the Music Store. The network connection was refused. Make sure your network settings are correct and your network connection is active, then try again." What should I do?
You have not yet authenticated past the campus firewall. Try opening a webpage in a web browser, and you should see a screen asking you to enter your CAMPUS username and password (e.g., w001abc and password). Do so, follow the other steps listed, then try the iTunes U link again.
When launching iTunes U, I get a message telling me that pop-ups have been blocked or suppressed in my web browser. What should I do?
Turn off pop-up blocking in your web browser. See the following url for instructions on how to do this:
Accessing Apple's Help document for iTunes U
You can download Apple’s “iTunes U User Guide” in pdf format at this url:
Need More Help?
If you have further questions, please contact the CaTS Help Desk:
"iTunes is a trademark of Apple Inc., registered in the U.S. and other countries."