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University Hardware Purchases

CaTS offers departments on campus discounts for their university purchases. If you have questions about hardware purchasing, please contact the Help Desk.

Choose a category below for information on how to select equipment for your department.

Selecting Equipment

Printers, Scanners, & Multifunction Devices

Before purchasing a printer, scanner or multifunction device, please check the specifications to ensure that it is compatible with the type of computer and operating system that you are using. Older systems may not have the required USB port used by newer devices. Not all printers are compatible with Macintosh systems.

To get started, click the link below to download the Express Order Sheet. It lists recommended printers, scanners and multifunction (print/scan/fax) devices including color and black & white laser printers, color inkjet printers and more. For product specifications, please visit the manufacturer's website or contact our recommended reseller.

Printers, Scanner, and Multifunction Device Express Order Sheet (PDF) 
updated March 11, 2014

Also, read our Wireless Printing Guidelines if you are thinking of purchasing a printer with wireless capabilities.

Monitors, Displays, Parts & Accessories

The university maintains a variety of contracts for discounts on computer accessories, displays and upgrade components. Primary suppliers are Pomeroy, CDW, and Guy Brown. These companies offer competitive pricing, free shipping and do not charge sales tax.

If you are considering the purchase of a new display for your computer, CaTS generally recommends replacing your diplay and computer system together so that you can take advantage of the extended warranty coverage. Displays purchased separately will come with a more limited warranty, typically one year, and may incur shipping costs for covered repairs.

The following lists can help you identify the best source for the items you're seeking to purchase:

CDW-G Sells These Products

  • Blu ray drive
  • Cables/Adapters/USB Hub
  • Card reader
  • Case fan
  • Computer power supply
  • Computer tool kit
  • Cooler
  • Data storage
  • DVD writer/burner
  • Ethernet card
  • External card reader/writer
  • External enclosure
  • Graphics Adapter/card
  • Headphones
  • Internal/External hard drive
  • Laptop bag
  • Memory
  • Microphone
  • Monitors & Displays
  • Motherboard
  • Power Cords
  • Privacy Filter
  • Processor
  • Smartpen
  • Thermal compound/grease
  • Video card
  • Webcam
  • Wireless laser presenter
  

Guy Brown Sells These Products

  • Adjustable keyboard tray
  • CD-R/DVD-R
  • Computer cleaner
  • Computer lap desk
  • Copy holder
  • Flash drives
  • Monitor stand
  • Mousepad
  • Wrist rest

Pomeroy Sells These Products

  • Keyboard
  • Monitors & Displays
  • Mouse
  • Speakers

Information about Non-Supported Systems

If you are considering the purchase of a computer other than those recommended above, you will be purchasing non-supported equipment. This means that support for the system will be your responsibility and that charges may be applied to any services provided by CaTS. In addition, if the non-supported product is found to be interfering with the operation of other systems or does not meet the security requirements of the campus network, it will be disconnected from the network.

Recommended computers come preconfigured with a standard suite of university software including Microsoft Office (Word, Excel, PowerPoint, Access) and install much more quickly onto the campus network. Non-supported equipment will take longer to set up and will incur installation charges.

Before purchasing a non-supported product, carefully weigh all the factors in the long-term use of the system and don't just look at the initial purchase price. What is the warranty? Recommended systems come with an impressive 5-year warranty. Where will you get support? What if it breaks? Does it have to be sent back to a service center? Many cheaper consumer-grade PCs only come with a 90-day carry-in warranty. Recommended computers are serviced on campus by a technician familiar with the Wright State campus. What version of Windows does it include? Windows 7 Home editions are not supported - all systems should be purchased with Windows 7 Business or Enterprise edition.

If you decide to purchase a non-supported PC, you will need to complete the following form:

Non-Supported Product Form (PDF)

Faculty also have the option of applying for a Non-Supported Products Exemption (DOC).
Please note, exemption requests must be submitted and reviewed before ordering equipment.

Support Information

Warranty Repair

Getting Started

For warranty repair on MPC/OmniTech equipment a simple call to the CaTS Help Desk will get the process started. See the information below for more details. However, many other companies will ask for the serial number of the equipment and a copy of the packing slip or invoice in order to have the equipment repaired. To get a copy of this paperwork, you will need to know the purchase order number for your computer or printer. Once you have the PO number, call Accounts Payable and request a copy of the invoice and packing slip. View the Accounts Payable Contacts page.

Items ordered using a WSU credit card can be handled in a similar manner, however, all paperwork (receipts invoices, etc.) for these orders are the responsibility of your department. If equipment must be returned to the company or sent to a repair center, your department will be responsible for shipping charges.


Before You Ship

Before sending any item off campus for repair, it is important that the vendor provide you with a tracking number. This number, often called an RMA or Reference Number, should be clearly marked on the outside of the box as well as recorded by your office for future reference.

Items have been lost in shipping and without some type of tracking number, there is no way to search for the item. If you are shipping an item out via Receiving, make sure that the RMA number is clearly printed on the outside of the box and that you record any shipment number used by the carrier service (ie: FedEx, UPS.)

We also recommend attaching a note directly on the equipment indicating the tracking number and a contact name and phone number. This can be as simple as taping your business card to the equipment.


Apple

Power Mac G4: 1 year on-site warranty.
iMac: 1 year carry-in warranty.
PowerBooks: 1 year mail-in warranty.

Customer Service: 1 800 SOS APPLE
Apple Website: http://www.apple.com

MacDepot also handles Apple repairs.


HP

PCs: Warranty varies by product line.
Laser Printers: 1 year warranty.
Deskjets: 1 year carry-in warranty.
Note: Warranty periods may vary from those listed above. Check your owner's manual for exact warranty coverage.

Contact the Help Desk at 1-888-775-4827 for warranty and repair information for HP desktops and laptops.


Mac Depot

Macintosh repair specialists including in warranty and out of warranty support.

2025 E. Dorothy Lane
Kettering, OH 45420

(937) 643-2667


MPC

Contact the Help Desk at 1-888-775-4827 for warranty and repair information for MPC desktops and laptops.


Pomeroy

Pomeroy can service any Hewlett-Packard (HP), Compaq or IBM computer or printer either in-warranty or out of warranty. For repair assistance, please contact the CaTS Help Desk at (937) 775-4827. They can diagnose the problem and log a service request to Pomeroy for you if neccessary.

If you prefer to handle the service request yourself, please follow this procedure:

  1. Check the computer and write down the make, model and serial number.
  2. Call Pomeroy Dispatch at 1-877-553-6622.
  3. Provide a description of the problem and any testing that's been done.
  4. Provide the location and contact information.
  5. Provide ideal time for service visit.

A service technician will be dispatched within 8 business hours. Pomeroy makes every effort to have all service calls fully resolved within 72 hours, however if replacement parts need to be ordered additional time will be required.


Sony

Monitors: 1 year warranty. Items to be returned to repair center.

Sony Technical Support: 1-800-326-9551
Sony Service and Parts: 1-800-488-7669


Viewsonic

Monitors: 1 year warranty. Items to be returned to repair center.

Viewsonic Customer Service: (909) 468-5800

Vendor Contact List

This page list vendors that are available for your departmental purchases. Please note that this page contains information about products and companies not specifically supported or recommended by CaTS. A listing here is for informational purposes only and does not imply or impart a recommendation or endorsement.


5 O'Clock Computers

Banner ID: U00001039
Local parts and accessories store.

Phone: (937) 426-0350
Website: http://www.5oclock.com


Apple

Banner ID: U00001148
Apple Macintosh, iMac, MacBook, iPod, etc.

Inside Sales Rep: Randy Wright
Phone: (512) 674-6849
Online Store: http://www.apple.com/education/store

Mac OS X Upgrades: For university-owned Macs, request upgrades through the CaTS Help Desk. For personally-owned Macs, upgrades are available through the Student & Employee Licensing service.


CDW-G Government

Banner ID: U00001964
Mail order and online hardware and software vendor.

Sales Rep: Ronak Shah
Phone: 866-443-7987
Website: http://www.cdwg.com/wrightstate


Dalco Electronics

Banner ID: U00002375
Local parts and accessories company.

425 Pioneer Blvd
Springboro, OH 45066
800-813-7294

Email: edu_sales@dalco.com
Website: http://www.dalco.com


Dell

Banner ID: U00002489

Inside Sales Rep: Central Team
Phone: (512) 513-9357
Direct Fax: (512) 283-7665
Order Processing Fax: 800-365-5329
Dell Customer Number: 100075

Student/Employee Sales Rep: John Hill
Phone: (512) 728-0150
Online Store: Dell Education Online Store


GlobalGovEd (Tiger Direct)

GlobalGovEd is the government and education arm of Tiger Direct. Any orders can be handled by:
Sales Rep: Jack Gephart
Phone: 866-310-0116
Website: www.globalgoved.com


Lenovo

Banner ID: U00345745

Sales Rep: Ken Little
Phone: (919) 294-0633
Web Store: www.lenovo.com/shop/deals/iuc


Pomeroy (HP)

Banner ID: U00006248
CaTS recommended supplier of HP printers, desktops, and laptops.

Inside Sales Rep: Eric Garrett
Phone: (937) 439-9682 x5101
Pomeroy/HP Store for WSU: Use ordering services available through WrightBuy


SHI

Inside Sales Rep: Maryann Rutigliano
Phone: (732) 564-8331

Desktop Service Charges

CaTS provides free desktop and portable computer support for university-owned computer systems. However, in certain cases support fees are applied.

Desktop Services Charges (PDF)

WSU Strategic Procurement Department

The Strategic Procurement Department is a service organization dedicated to providing procurement assistance to all departments of the University.