Office 365 FAQs

General

  • What is Office 365?

    Office 365 is Wright State University's email system for faculty, staff, and students. It is powered by the Office 365 technology platform.

  • Why is the university moving to Office 365?

    A recent CaTS survey indicated that the university community was interested in an email application that provided additional disk space for email and files, better syncing with mobile devices, and a more accessible and flexible interface. Wright State University is partnering with Microsoft to provide Live@edu (Office 365) services that fit these requested features. Office 365 includes more space and resources, and features reliable anti-spam and spyware prevention software.

    Office 365 offers each account holder:

    • 50 GB of email disk space
    • An integrated, sharable calendar
    • Better connectivity with PCs, Macs, and mobile devices
    • Email for life - keep your email account after graduation (students only)
  • What are the benefits of Office 365?

    Office 365 offers many benefits and features, such as:

    • 50 GB for email
    • Ability to share and simultaneously edit documents within a secure workspace
    • Individual, sharable calendar
    • The ability to check your email on the web, from any email client (Outlook, Mac Mail, etc.), and on your mobile phone
    • Anti-spam and virus protection
  • How much email storage space do I get with Office 365?

    Your Office 365 account comes with 50 GB of email storage space.

  • Will I lose any email messages that I've previously received?

    You will not lose any emails you've received prior to the Office 365 conversion. All of your email messages will be transferred to and accessible from Office 365.

  • Will my contact groups within WINGS Email be moved to the new system?

    Any contact groups you've created within WINGS Email will not be moved to the new system. You must re-create these within the Office 365 system.

  • Will my email filters within WINGS Email be moved to the new system?

    Any filters you've created within WINGS Email will not be moved to the new system. You must re-create these within the Office 365 system.

  • Will my calendar events within WINGS Calendar be moved to the new system?

    Any calendar events you've created within WINGS Calendar will not be moved to the new system. You must re-create these within the Office 365 system.

  • What does this cost me?

    Office 365 is a free service for all WSU faculty, staff, and students.

  • Do I have to use Office 365?

    Office 365 is now WSU's official email service, and all faculty, staff, and students will be moved to the service.

  • Will my email address change?

    No, you will keep the same email address you have now (i.e. firstname.lastname@wright.edu for faculty/staff and lastname.#@wright.edu for students).

  • Will my email address be sold or given to advertisers?

    Wright State University does not sell our email addresses, but there are circumstances in which, as a public institution, we are required to provide directory information to those who request it. You may choose to have your directory information withheld by contacting the RaiderConnect Office (937-775-4000). Realize, however, that there are many ways for spammers to collect email addresses and that the more active you are on the Internet, the more likely that your address will be "harvested." Office 365 spam filters will eliminate much, but not all, unwanted mail. You can further reduce spam by setting your own filters. The contract we have with Microsoft does not allow them to sell your address or information or to advertise their services to you.

  • Will there be advertising on Office 365?

    For faculty and staff, there will be no advertising on Office 365. If you are a student, there will be no advertising while you are enrolled at Wright State University. If you keep the account after graduation, you may see some advertising.

  • What kind of anti-spam protection does Office 365 offer?

    Office 365 has its own spam filters and virus protection. Messages sent to any @wright.edu address will be scanned and filtered automatically. Detected viruses will be deleted, and suspected spam will be placed in your Junk folder for you to review. It is important to periodically check your Junk folder to avoid missing a real message mistakenly marked as spam.

    In addition to this, mail sent to any @wright.edu address will also be scanned and filtered by the WSU ProofPoint central anti-spam system http://antispam.wright.edu.

  • What is the difference between Office 365, Office 365 Online and Outlook, Mac Mail, etc.?

    For a detailed discussion of Office 365 terminology used throughout this site, see the Important Notes section of the Office 365 Tips & Tricks page,  or visit the link below: 

    http://www.wright.edu/information-technology/services/office-365-overview 

Accessing

  • How do I access Office 365?

    To access Office 365, log in to the WINGS Portal and click on the Email/Calendar icon in the top right corner. You'll be taken directly to Office 365 Online. You can also access your email, calendar, and contacts using a desktop email client or smartphone. Explore the Setup Instructions and Usage Instructions areas on the left-side navigation for more information.

  • What is my username for Office 365?

    Office 365 has its own username and password that is different than your "w" username and your UID. If you plan to access your email only through the Email icon in WINGS, then you do not need to know this additional username. Simply clicking the icon will take you to your email, calendar, and contacts. However, if you're going to use a smartphone or email client such as Outlook or Mac Mail to check your email, you'll need to know your Office 365 username. Your username is your current WSU email address (i.e. firstname.lastname@wright.edu for faculty/staff and lastname.#@wright.edu for students). Your password is the same as your campus account password. Please visit the Password Information website for instructions on how to change your password.

  • What will happen the first time I log in to Office 365 Online?

    The first time you log in to Office 365 Online you will be taken directly to your email. We highly recommend that you find and view any email messages from CaTS that concern Office 365. We will pass along important information to you through these emails.

  • Can I configure my Office 365 account to work with email clients like Outlook, Mac Mail, etc.?

    Yes, you can configure most email clients (Outlook, Mac Mail, etc.) to access your Office 365. Click on either the Windows or Macintosh option under the Setup Instructions area on the left-side navigation to get started. More details are available in the link below: 

    https://www.wright.edu/information-technology/services/office-365-setup-...

  • Can I use my smartphone to access Office 365?

    Yes, you can configure smartphones to access your Office 365 account. See the Mobile Device Setup Instructions page for assistance.

Using

  • What browsers are supported by Office 365 Online?

    To see a list of web browsers that are supported by RaiderMail Online, see Microsoft's Outlook Web App Supported Browsers website.

  • How large can email attachments be?

    You can send attachments as large as 25MB.

  • Are any sending size limits applied to email messages?

    Yes, there are size limits to sent email messages. For the most up-to-date limits, see Microsoft's Message and Recipent Limits website.

  • Are there limits to the number of recipients on an email message?

    Yes, there are limits to the number of recipients you can have on one message. For the most up-to-date limits, see Microsoft's Message and Recipent Limits website.

  • Can I change the look of Office 365 Online?

    You can change the look of Office 365 Online by clicking on the Gear icon in the top right corner and selecting "Change theme." You will have a variety of themes available. If you want to revert back to the default theme, simply choose the first one on the the list.

  • Where can I find additional options for Office 365 Online?

    You can find additional options by clicking on the Gear icon menu in the top right corner.