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Microsoft Lync

Microsoft Lync is an instant messaging client that gives you instant messaging capabilities, voice and video chat, screen sharing, and more. There are numerous versions of Lync that are available to use with your WSU Office 365 account. Lync 2013 is available for Windows and mobile devices, while Lync 2011 is available for Macs. A version of Lync, called Lync Online, is also available after logging in to Outlook Web App (your web-based email and calendar). See below for links to pages about each of these versions. If you have questions about Lync and its use at WSU, please contact the CaTS Help Desk.

CaTS encourages you to review the Office 365 Known Issues website. As we learn about issues that affect your use of Microsoft Services we will update the Known Issues page with information about those concerns.

 

Lync 2013 for Windows

Lync 2013 for Windows is the desktop version of Lync and is a part of the Microsoft Office 2013 suite. If you have Microsoft Office 2013 installed, you can open Lync by clicking on the "Lync 2013" icon in your programs list.

If you do not have Microsoft Office 2013, there are a number of options available for you to obtain the software:

Faculty/Staff 

  1. University-owned computers: contact the Help Desk to request the software on your computer
  2. Home Computers: you can purchase the latest version of Microsoft Office from the Home Software Store, or you can get the Work-at-home version for free.

Students

  1. You can download Microsoft Office for free with our Student Advantage program.
  2. You can purchase Microsoft Office 2013 through the Home Software Store.
 
Important Notes
  • We recommend that you use the 2013 version of Lync, not the 2010 version. 
  • With any of these versions of Lync, you are able to connect to someone outside of the university, as long as they are not using their own Lync account. They must be setup as a guest within your conversation. If you have questions about this, please Contact the Help Desk.

Training Video Now Available! A Microsoft Lync training video is now available here: Microsoft Lync 2013: Instant Messaging and Video Conferencing for University Needs Training Video. This video is a recording of the Microsoft Lync 2013: Instant Messaging and Video Conferencing for University Needs workshop that CaTS offers, and covers the same material as in-person training. Note that this video only covers Lync 2013 for Windows. The Lync 2011 client for Mac is not  discussed.


Setting Up Lync 2013

Sign in and get oriented in Lync 2013: Video

Change your picture in Lync 2013: Video, Step-by-Step

Turn on or off saving of conversation history: Video, Step-by-Step

Set up your audio in Lync 2013: Video, Step-by-Step

Set up your video in Lync 2013: Video, Step-by-Step

Presence, IM, and Contacts

Add contacts and create groups in Lync 2013: Video, Step-by-Step

Use presence in Lync 2013 to help manage your time: Video, Step-by-Step

Instant Messaging in Lync 2013: Video, Step-by-Step

Use the contact card in Lync 2013: Video, Step-by-Step

Make Audio and Video Calls

Make a call in Lync 2013: Video

Make a video call in Lync 2013: Video

Add your mobile number in Lync 2013: Video

Schedule, Join, and Conduct Lync Meetings

Schedule a meeting in Lync 2013: Video, Step-by-Step

Join a meeting using Lync 2013: Video, Step-by-Step

Share desktop and programs in Lync 2013: Video, Step-by-Step

Join a Lync Meeting from the Lync Web App: Step-by-Step  (Use this document to learn how to have a non-WSU user connect to a Lync session)

Lync 2013 for Mobile Devices

Lync 2013 is available as an app on all major mobile devices, including iPhone, iPad, Android, and Windows Phone. For app download and setup information for each of these devices, see below. If you need assistance with installing or using one of the mobile apps, contact the CaTS Help Desk. 

Lync 2013 for Android

Signing In and Out

To sign in to Lync 2013 for Android, open the app, then enter your WSU Office 365 username (@wright.edu email address) and password. This is the same username password you use to access your WSU Office 365 email and calendar.

Resources

Download the App

FAQs for Lync 2013 for Android

Online Help from Microsoft

Lync 2011 for Mac

Lync 2011 for Mac is the desktop version of Lync and is a part of the Microsoft Office 2011 suite. If you have Microsoft Office 2011 installed, you can open Lync by clicking on the "Lync 2011" icon in your programs list. 

If you do not have Microsoft Office 2011, there are a number of options available for you to obtain the software:

Faculty/Staff 

  1. University-owned computers: contact the Help Desk to request the software on your computer
  2. Home Computers: you can purchase the latest version of Microsoft Office from the Home Software Store, or you can get the Work-at-home version for free.

Students

  1. You can download Microsoft Office for free with our Student Advantage program.
  2. You can purchase Microsoft Office 2013 through the Home Software Store.

 

Important Notes

  • We recommend that you use the 2011 version of Lync. 
  • With any of these versions of Lync, you are able to connect to someone outside of the university, as long as they are not using their own Lync account. They must be setup as a guest within your conversation. If you have questions about this, please Contact the Help Desk.

Download and Installation Instructions

  1. Using Safari, log into your Office 365 account (either through WINGS or outlook.wright.edu)
  2. Click on the gear in the upper right hand corner. 
  3. From the drop down menu, click "Office 365 Settings." 
  4. Click the Software section listed on the left side of the screen. 
  5. Lync will be listed among the other Microsoft Office icons. Click on the icon to begin the download. 
  6. When the download completes, double click the Lync_Mac_2011_All.dmg file.
  7. Double click the Lync Installer icon, and then click Continue on the "Welcome" screen when prompted.
  8. Click Continue on the "Software License" screen, review the agreement, and click Agree.
  9. Click Continue on the "Select a Destination" screen, and then click Install.
  10. Launch Microsoft Lync.
  11. Review the license agreement and click Accept.
  12. Click Don't Change when prompted regarding both "Telephone Calls" and "Conferences."
  13. Enter your WSU Office 365 email address for both "Email Address" and "User ID."
  14. Click Sign In, and then click Accept if prompted with "Verify Certificate."

Signing In and Out of Lync 2011 for Mac

Sign In to Lync 2011

1.Open Lync for Mac from your Dashboard or Applications Folder.
2.Enter your Office 365 username (@wright.edu email address) and password. This is the same password you use to access your Office 365 email and calendar.
3.Click on Advanced > Authentication and uncheck the Use Kerberos box.
4.Click OK.
5.Click Sign In.

Sign Out of Lync 2011

On the Status menu, click Sign Out.