CaTS Blog

BioSci I Network Outage

Thursday, August 18, 2016

On Friday, August 19, from 6:30am to 7:30am, network connectivity will be unavailable in Biological Sciences I.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu.

Nutter Center Network Outage

Tuesday, August 16, 2016

On Saturday, August 20, from 10am to 3pm, CaTS will be replacing networking equipment in the Wright State Nutter Center. During this time all network connectivity will be unavailable.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu.

Dunbar Library Network Outage

Tuesday, August 16, 2016

On Saturday, August 20, from 6am to 10am, CaTS will be replacing networking equipment in Dunbar Library. During this time all network connectivity will be unavailable.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu.

Millett Hall Network Outage

Friday, August 12, 2016

On Saturday, August 13, from 6am to 10am, CaTS will be replacing networking equipment in Millett Hall. During this time all network connectivity will be unavailable.

Library Annex Network Outage

Friday, August 12, 2016

On Saturday, August 13, from 10am to 3pm, CaTS will be replacing networking equipment in the Library Annex. During this time all network connectivity will be unavailable.

Wireless Connectivity Issues Resolved 8/8/16

Monday, August 8, 2016

Today's issues with the "WSU-Secure" wireless connection have been resolved. If you are still experiencing issues with wireless connectivity, please contact the CaTS Help Desk at (937) 775-4827 for further assistance.

WSU-Secure Wireless Unavailable 8/8/16

Monday, August 8, 2016

Currently, the "WSU-Secure" wireless connection is unavailable. CaTS is aware of the situation and is actively working with the appropriate vendor to resolve the issue. In the meantime,  wireless connectivity is still available by using the "WSU_EZ_Connect" connection. Users needing access to secure systems may use "WSU_EZ_Connect" with a VPN connection.

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827.
 

WINGS Now Available

Sunday, July 31, 2016

WINGS is one again available to university members.

WINGS Currently Unavailable

Sunday, July 31, 2016

At this time, WINGS is unavailable due to system maintenance. To check your email or use any of your Office 365 services, visit outlook.wright.edu and sign in with your Wright State email address. To check grades or view other student and personal information, visit wingsexpress.wright.edu and login with your UID and PIN. 

CaTS will notify the university once WINGS becomes available again. 

Updates for Fall Semester 2016

Thursday, July 28, 2016

Hello everyone, as we gear up for Fall Semester, I wanted to give everyone an update on the many ventures CaTS has been working on.

Below are the topics that will be covered in this post, which can be clicked on to take you directly to the section you're interested in.


CaTS Satisfaction Survey Results

I want to thank everyone who participated in the CaTS Satisfaction Survey. We are continuously looking for ways to improve our services, and your feedback is crucial in helping us set our goals for the future. We value our customers' opinions and strive to improve our services for the university.

You can view the results of the survey here: CaTS Survey Results

Three major themes were apparent when reviewing the results:

  • The need to provide technical training to our customers
  • Increased transparency of CaTS projects through improved campus communications
  • Faster service resolution times

CaTS plans to address each of these in the following ways

Technical Training

We received a large number of requests to provide technical training to the University. As a result, CaTS is beginning the development of a training program. As development progresses, a variety of topics will have training sessions formed to aid Wright State employees. Some of these topics include Office 365 training (email/calendar, OneDrive for Business, Skype for Business, SharePoint), Banner Admin training, and more. If you have questions about the development of the CaTS training program, contact cats-training@wright.edu.

Increased Transparency and Faster Service Resolution Times

CaTS is striving to increase department transparency to keep our customers better informed of major projects effecting Wright State. While CaTS staff works diligently to provide excellent services, we are in the process of implementing an Incident Management process as a way to improve users experience when interacting with CaTS, and quicker response times to your requests. You can also read more about this process in the Information Technology Service Management section below.


Information Technology Service Management

In anticipation of our customer's needs, CaTS has begun developing a new Information Technology Service Management (ITSM) program. The goal of this program is to improve the delivery of IT services by developing processes in-line with industry best practices, known as ITIL.

Over the past few months the ITSM team has been working on two concurrent projects: formalizing CaTS’ Incident Management process (how we respond when a service is down or in a degraded state) and Request Fulfillment process (when you request something from us); and implementing a new software application, called ServiceNow, to manage our work (your tickets and requests). ServiceNow will replace an existing application, called HEAT, which has been in use at Wright State since 2001. In addition to calling or emailing the Help Desk, with ServiceNow you will be able submit tickets and track progress via a self-service portal. Both the process models and ServiceNow are slated for implementation on August 2.

You can find more information about this ITSM project here: Information Technology Service Management


Interactive Video Distance Learning Classrooms 

We are in the process of converting several rooms around campus to interactive distance learning classroom. This allows Faculty members to teach a class at either Dayton or Lake Campus with the ability to connect the two campuses, as well as include students learning from off-site locations. When an instructor walks into the room, the first step is using an iPad-like device to choose which room they want to connect to. Once the instructor begins talking, the equipment set up in the room uses a camera to follow the instructor around the room using facial recognition. Two additional cameras can also work in tandem to zoom in on audience members as they are talking. 

A benefit of using this system is the ability to easily upgrade software, which will allow for future features to be easily introduced. The following classrooms will feature this new technology by the beginning of the Fall 2016 Semester:

Main Campus

  • 009 Millett Hall
  • 050 Rike Hall
  • 125 Oelman Hall
  • 154 Russ Engineering Center
  • 1 portable unit

Lake Campus

  • 150 Dwyer Hall
  • 186 Andrews Hall
  • 2 portable units

If you are interested in using this new technology in your class, contact Debbie Whisler at (937) 775-4066. You can find more information about this service here: Interactive Video Distance Learning


Email Security Enhancements

CaTS is expanding Proofpoint's Targeted Attack Protection (TAP) service to help protect against specific threats that are distributed via email attachments. When a malicious attachment in an email has been detected, TAP strips the attachment to prevent phishing and targeted malware attacks. If you receive an email containing an infected attachment, Proofpoint will filter out the email to protect your account from being compromised. These emails will be presented to you when you receive your End User's Digest, or when you visit your Proofpoint inbox. 

This enhancement to TAP is being implemented as an addition to our existing spam filtering service. For more information about TAP, visit Targeted Attack Protection.

If you have any questions or concerns, I'd be happy to discuss them with you. Please contact me at (937) 775-4008, or craig.woolley@wright.edu.

Craig Woolley, Chief Information Officer

 

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