CaTS Blog

Updates for Fall Semester 2016

Friday, October 21, 2016

Hello everyone, as we gear up for Fall Semester, I wanted to give everyone an update on the many ventures CaTS has been working on.

Below are the topics that will be covered in this post, which can be clicked on to take you directly to the section you're interested in.

CaTS Satisfaction Survey Results

I want to thank everyone who participated in the CaTS Satisfaction Survey. We are continuously looking for ways to improve our services, and your feedback is crucial in helping us set our goals for the future. We value our customers' opinions and strive to improve our services for the university.

You can view the results of the survey here: CaTS Survey Results

Three major themes were apparent when reviewing the results:

  • The need to provide technical training to our customers
  • Increased transparency of CaTS projects through improved campus communications
  • Faster service resolution times

CaTS plans to address each of these in the following ways

Technical Training

We received a large number of requests to provide technical training to the University. As a result, CaTS is beginning the development of a training program. As development progresses, a variety of topics will have training sessions formed to aid Wright State employees. Some of these topics include Office 365 training (email/calendar, OneDrive for Business, Skype for Business, SharePoint), Banner Admin training, and more. If you have questions about the development of the CaTS training program, contact

Increased Transparency and Faster Service Resolution Times

CaTS is striving to increase department transparency to keep our customers better informed of major projects effecting Wright State. While CaTS staff works diligently to provide excellent services, we are in the process of implementing an Incident Management process as a way to improve users experience when interacting with CaTS, and quicker response times to your requests. You can also read more about this process in the Information Technology Service Management section below.

Information Technology Service Management

In anticipation of our customer's needs, CaTS has begun developing a new Information Technology Service Management (ITSM) program. The goal of this program is to improve the delivery of IT services by developing processes in-line with industry best practices, known as ITIL.

Over the past few months the ITSM team has been working on two concurrent projects: formalizing CaTS’ Incident Management process (how we respond when a service is down or in a degraded state) and Request Fulfillment process (when you request something from us); and implementing a new software application, called ServiceNow, to manage our work (your tickets and requests). ServiceNow will replace an existing application, called HEAT, which has been in use at Wright State since 2001. In addition to calling or emailing the Help Desk, with ServiceNow you will be able submit tickets and track progress via a self-service portal. Both the process models and ServiceNow are slated for implementation on August 2.

You can find more information about this ITSM project here: Information Technology Service Management

Interactive Video Distance Learning Classrooms 

We are in the process of converting several rooms around campus to interactive distance learning classroom. This allows Faculty members to teach a class at either Dayton or Lake Campus with the ability to connect the two campuses, as well as include students learning from off-site locations. When an instructor walks into the room, the first step is using an iPad-like device to choose which room they want to connect to. Once the instructor begins talking, the equipment set up in the room uses a camera to follow the instructor around the room using facial recognition. Two additional cameras can also work in tandem to zoom in on audience members as they are talking. 

A benefit of using this system is the ability to easily upgrade software, which will allow for future features to be easily introduced. The following classrooms will feature this new technology by the beginning of the Fall 2016 Semester:

Main Campus

  • 009 Millett Hall
  • 050 Rike Hall
  • 125 Oelman Hall
  • 154 Russ Engineering Center
  • 1 portable unit

Lake Campus

  • 150 Dwyer Hall
  • 186 Andrews Hall
  • 2 portable units

If you are interested in using this new technology in your class, contact Debbie Whisler at (937) 775-4066. You can find more information about this service here: Interactive Video Distance Learning

Email Security Enhancements

CaTS is expanding Proofpoint's Targeted Attack Protection (TAP) service to help protect against specific threats that are distributed via email attachments. When a malicious attachment in an email has been detected, TAP strips the attachment to prevent phishing and targeted malware attacks. If you receive an email containing an infected attachment, Proofpoint will filter out the email to protect your account from being compromised. These emails will be presented to you when you receive your End User's Digest, or when you visit your Proofpoint inbox. 

This enhancement to TAP is being implemented as an addition to our existing spam filtering service. For more information about TAP, visit Targeted Attack Protection.

If you have any questions or concerns, I'd be happy to discuss them with you. Please contact me at (937) 775-4008, or

Craig Woolley, Chief Information Officer


Office Sway

Thursday, October 20, 2016

Office 365 now has a presentation application called Office Sway. Office Sway allows you to pull content from your local devices or internet sources, such as Facebook, YouTube, and OneDrive. Sway is tied to your Microsoft account and can be viewed and edited from any browser when connected to the internet. 

In addition, Sway makes it easy to create and share interactive reports, stories, presentations, and more. You can add your own text and pictures, or search for relevant content from other souces. Sway allows you to share your content with your classmates and coworkers, and allows you to control who views your presentations.

For more information, visit our Office Sway page. 

For questions, contact the CaTS Help Desk at (937) 775-4827 or send an email to

Laptops2Go Information

Thursday, October 20, 2016

Beginning Thursday, August 25, the Laptops2Go service is being relocated from its current location on the 2nd floor of Dunbar Library to the CaTS Help Desk in 025 Library Annex. Moving Laptops2Go will centralize IT services for students and improve the customer experience for laptop checkout.

For more information about the Laptops2Go service, visit the following website:

For questions, contact the CaTS Help Desk at (937) 775-4827 or send an email to

CaTS System Maintenance for 10/22/16

Thursday, October 20, 2016

CaTS will be performing a Banner upgrade on Saturday, October 22, from 6 a.m. to 2 p.m. This will facilitate the processing of regulatory changes in ACT scores, as well as keeping WSU current with our Banner Student and Accounts Receivable administrative software. During this time access to all Banner-related services will be unavailable, including the following:

  • WINGS Express
  • Banner Admin
  • Wright1 Card Services
  • TouchNet
  • TK20
  • Parking Services
  • WrightBuy
  • Xtender
  • DARS

If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to

Office Delve

Thursday, October 20, 2016

Office Delve helps you discover the information most likely to be interesting to you across Office 365. Delve shows you documents no matter where they're stored, whether in your OneDrive for Business or SharePoint Sites. Delve never changes any permissions, so you see files already shared with you, while others cannot see files you've kept private.

With Delve, you can connect and collaborate with other members of your organization. Click someone's name or picture anywhere in Office 365 to see shared or public documents they're working on, or to learn more about them. Add documents as a favorite or to a board in Delve to easily return. Office 365 organizes documents according to what's most relevant to you at the time, and the more often your colleagues and you use Office 365 the more targeted content will be for you specifically.

For more details, visit our page about Office Delve

For questions, contact the CaTS Help Desk at (937) 775-4827 or send an email

Microsoft Forms

Sunday, October 16, 2016

Microsoft Forms is a new part of Office 365 Education that allows you to quickly and easily create custom quizzes, surveys, questionnaires, registrations, and more. This service is accessible to all students, faculty, and staff as an alternative to Qualtrics. 

When you create a form, you can invite others to respond to it using any web browser or mobile device. As results are submitted, you can use built-in analytics to evaluate responses. Form data can also be easily exported to Excel for additional analysis or grading. 

For more details, visit our Microsoft Forms page. 

For questions, contact the CaTS Help Desk at (937) 775-4827 or send an email

Home Base Services

Saturday, October 15, 2016

Home Base was created to meet the advanced support needs of university faculty, staff, and students. CaTS provides basic support services for free, but can now offer more in-depth support through Home Base. You'll find prices for these support offerings are much lower than going off campus. Home Base also offers software available for purchase to students, staff, and faculty members.

Atomic Learning

Monday, October 10, 2016

Want to learn more about new software? Atomic Learning is an excellent free resource provided by CaTS. Using your Campus username (w###abc) and password, you have access to training videos ranging from Microsoft Office and Captivate to preparing for college and for your career!

Start exploring on the Atomic Learning website today! 

If you have any comments or concerns, please contact the Help Desk at


CaTS Technology Fair

Friday, September 2, 2016
The 2016 Wright State Technology Fair, hosted by CaTS, is coming soon!
Visit with hardware and software vendors, learn more about University technology services, and attend technology training and product demo sessions. You'll also have an opportunity to ask questions at an Open Forum with our CIO Craig Woolley, and you can enter for a chance to win an iPad Air 2 or a Best Buy Gift Card!
Mark your calendars for Wednesday, October 12 from 10am – 3pm, and join us for this exciting event. Visit our Tech Fair site for more details including the training schedule and session descriptions at

BioSci I Network Outage

Thursday, August 18, 2016

On Friday, August 19, from 6:30am to 7:30am, network connectivity will be unavailable in Biological Sciences I.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827 or email