CaTS Blog

Updates for Fall Semester 2016

Thursday, July 28, 2016

Hello everyone, as we gear up for Fall Semester, I wanted to give everyone an update on the many ventures CaTS has been working on.

Below are the topics that will be covered in this post, which can be clicked on to take you directly to the section you're interested in.


CaTS Satisfaction Survey Results

I want to thank everyone who participated in the CaTS Satisfaction Survey. We are continuously looking for ways to improve our services, and your feedback is crucial in helping us set our goals for the future. We value our customers' opinions and strive to improve our services for the university.

You can view the results of the survey here: CaTS Survey Results

Three major themes were apparent when reviewing the results:

  • The need to provide technical training to our customers
  • Increased transparency of CaTS projects through improved campus communications
  • Faster service resolution times

CaTS plans to address each of these in the following ways

Technical Training

We received a large number of requests to provide technical training to the University. As a result, CaTS is beginning the development of a training program. As development progresses, a variety of topics will have training sessions formed to aid Wright State employees. Some of these topics include Office 365 training (email/calendar, OneDrive for Business, Skype for Business, SharePoint), Banner Admin training, and more. If you have questions about the development of the CaTS training program, contact cats-training@wright.edu.

Increased Transparency and Faster Service Resolution Times

CaTS is striving to increase department transparency to keep our customers better informed of major projects effecting Wright State. While CaTS staff works diligently to provide excellent services, we are in the process of implementing an Incident Management process as a way to improve users experience when interacting with CaTS, and quicker response times to your requests. You can also read more about this process in the Information Technology Service Management section below.


Information Technology Service Management

In anticipation of our customer's needs, CaTS has begun developing a new Information Technology Service Management (ITSM) program. The goal of this program is to improve the delivery of IT services by developing processes in-line with industry best practices, known as ITIL.

Over the past few months the ITSM team has been working on two concurrent projects: formalizing CaTS’ Incident Management process (how we respond when a service is down or in a degraded state) and Request Fulfillment process (when you request something from us); and implementing a new software application, called ServiceNow, to manage our work (your tickets and requests). ServiceNow will replace an existing application, called HEAT, which has been in use at Wright State since 2001. In addition to calling or emailing the Help Desk, with ServiceNow you will be able submit tickets and track progress via a self-service portal. Both the process models and ServiceNow are slated for implementation on August 2.

You can find more information about this ITSM project here: Information Technology Service Management


Interactive Video Distance Learning Classrooms 

We are in the process of converting several rooms around campus to interactive distance learning classroom. This allows Faculty members to teach a class at either Dayton or Lake Campus with the ability to connect the two campuses, as well as include students learning from off-site locations. When an instructor walks into the room, the first step is using an iPad-like device to choose which room they want to connect to. Once the instructor begins talking, the equipment set up in the room uses a camera to follow the instructor around the room using facial recognition. Two additional cameras can also work in tandem to zoom in on audience members as they are talking. 

A benefit of using this system is the ability to easily upgrade software, which will allow for future features to be easily introduced. The following classrooms will feature this new technology by the beginning of the Fall 2016 Semester:

Main Campus

  • 009 Millett Hall
  • 050 Rike Hall
  • 125 Oelman Hall
  • 154 Russ Engineering Center
  • 1 portable unit

Lake Campus

  • 150 Dwyer Hall
  • 186 Andrews Hall
  • 2 portable units

If you are interested in using this new technology in your class, contact Debbie Whisler at (937) 775-4066. You can find more information about this service here: Interactive Video Distance Learning


Email Security Enhancements

CaTS is expanding Proofpoint's Targeted Attack Protection (TAP) service to help protect against specific threats that are distributed via email attachments. When a malicious attachment in an email has been detected, TAP strips the attachment to prevent phishing and targeted malware attacks. If you receive an email containing an infected attachment, Proofpoint will filter out the email to protect your account from being compromised. These emails will be presented to you when you receive your End User's Digest, or when you visit your Proofpoint inbox. 

This enhancement to TAP is being implemented as an addition to our existing spam filtering service. For more information about TAP, visit Targeted Attack Protection.

If you have any questions or concerns, I'd be happy to discuss them with you. Please contact me at (937) 775-4008, or craig.woolley@wright.edu.

Craig Woolley, Chief Information Officer

 

CaTS Storage Maintenance Update

Wednesday, July 27, 2016

CaTS will be performing the following system maintenance this weekend:

The system which provides the H:\, K:\, and R:\ drives will be updated Sunday, July 31, between 6 a.m. and 12 p.m. This update should be non-disruptive. However, as a precaution please save your work often if you are accessing these drives during that time. If you experience issues during this maintenance period, you may need to save your work and restart your computer.

If you have questions, contact the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu.

New Office 365 Services!

Tuesday, July 19, 2016

Since the implementation of Office 365, CaTS has added several new services to your Office 365 account – available to all students, faculty, and staff!

  • Office Sway: Office Sway is a presentation application tied to your Microsoft account which allows you to pull content from local devices or internet sources such as Facebook, OneDrive, and  YouTube.
  • Office Delve: Office Delve helps you discover the information most likely to be interesting to you across Office 365. Delve shows you documents no matter where they're stored, whether in OneDrive for Business or a SharePoint Site.
  • Microsoft Forms: Microsoft Forms is a new feature of Office 365 Education that allows you to quickly and easily create custom quizzes, surveys, questionnaires, registrations, and more.

Learn more about each of these services at http://www.wright.edu/information-technology/services/office-365-overview.

CaTS is currently offering Office 365 ‘Ask Me Anything’ drop-in workshops. If you have questions about any of the new applications listed above, or any other existing Office 365 service, visit our
Workshops page for dates and times of these sessions:http://www.wright.edu/information-technology/training/workshops.

If you have any questions contact the CaTS Help Desk at (937) 775-4827 or helpdesk@wright.edu.
 

CaTS SharePoint Training!

Friday, July 8, 2016

CaTS is offering training workshops for owners and users of Office 365 SharePoint Sites. Multiple dates and sessions are available.

  • Ask Anything About Office 365 & SharePoint - Want to know what Office 365 is about? Have questions about your Office 365 SharePoint Site? Come on in and ask us about Office online to learn about Office 365 and the basics of managing and/or owning a SharePoint Site.
  • SharePoint Site Owner Training - *Registration Required* Learn the 'ins and outs' of owning and managing a SharePoint Site from content to membership.
  • Advanced SharePoint Site Owner Training - *Registration Required* *Prerequisite: Attended or viewed the CaTS Office 365 Communities Owner Training* Learn to manage the look and feel of document libraries and lists for your users with view and web parts, build your first communication workflow from scratch, and use task lists and assignments to begin managing a project using a Site.


For more information, visit our Workshops page. To register, visit the CaTS Training and Learning Site
 
If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

Important Email Fraud Information

Friday, July 8, 2016

The Help Desk recently learned that some Wright State faculty, staff, and students are receiving notifications of fraudulent emails. Users are receiving malicious emails originating from forged  'wright.edu’ addresses. The sender and receiver addresses are the same, so it appears in your inbox as if you are receiving an email from your own Office 365 email address.

Email malware and phishing scams have increased over the past week and are targeting all Wright State members. Please be aware of these scams. Do not open any documents attached to a suspicious email or give out any personal information.

If you have any questions or receive a suspicious email, please contact the CaTS Help Desk immediately. You can reach us at (937) 775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice 7/4/16

Wednesday, July 6, 2016

The Help Desk was notified yesterday of a large number of email phishing scams targeting Wright State faculty, staff, and students.


As always, you should be very careful before opening attachments from unknown sources, but please pay particular attention to any suspicious emails you received yesterday, July 4. These emails may include attachments containing malware and should NOT be downloaded or opened.


If you have any questions about these scams, or if you have already opened or downloaded any attachments, please contact the CaTS Help Desk immediately. You can reach us at (937) 775-4827, or email helpdesk@wright.edu.

New Student Orientation

Wednesday, July 6, 2016

Welcome, Wright State Students!

We're excited to start another year here at Wright State, and we're glad to have you along for the ride! During our presentation, you received a brief overview of our services and a handbook to take with you to refer to later. Here you can access both the PowerPoint you saw during our session, and an electronic copy of your new handbook. Both of these can also be found on our Getting Started for Students page.

Remember, CaTS is here to help! If you ever have tech questions, give us a call at (937) 775-4827, or email us at helpdesk@wright.edu. For quick, on the go questions, tweet us @WrightStateIT and we'll be happy to help.

New Student Orientation-CaTS Presentation (PDF)

Student Tech Handbook (PDF)

Systems Unavailable 6/30 - 7/1

Wednesday, June 29, 2016

The following systems will be briefly unavailable from 7 p.m. on Thursday, June 30, 2016 until 1 a.m. on Friday, July 1, 2016.

  • WINGS Express
  • Banner Admin
  • TK20
  • Parking Services
  • Wright1 Card Services
  • WrightBuy
  • Software & Music Sales
  • Applicant Portal

For questions regarding this maintenance, contact the CaTS Help Desk at (937) 775-4827.

Office 2016 Update

Thursday, June 23, 2016

Microsoft recently released Office 2016 for Windows and Mac, featuring updated versions of Word, Excel, PowerPoint, Access and other popular applications. CaTS is now recommending that Office 2016 be installed on all university-owned computers.

If you currently use a university-owned computer that has Office 2010 or Office 2013 installed, we encourage you to upgrade to Office 2016. You can do this by installing the software through Software Center, or calling the CaTS Help Desk at (937) 775-4827 and requesting the upgrade if you are using a non-domain PC or a Macintosh. The installation is free and in most instances can be done over the phone. For more information on using Software Center, visit http://www.wright.edu/information-technology/services/software-center.

Beginning October 1, 2016, all new computers purchased for university use will have Office 2016 already installed when you receive it, so no upgrade will be necessary.

Office 2016 will also be installed in all computer labs and electronic classrooms by the beginning of the 2016 Fall Semester. If you currently use Microsoft Office in any of your coursework, it is recommended that you begin revising that content to reflect Office 2016.

If you would like to learn more about Office 2016, you can find video tutorials on the Atomic Learning website. Visit the following link and login with your campus “w” username and password to access these videos. https://www.atomiclearning.com/highed/home?q=office+2016&selected_topics=All+topics&selected_categories=


If you have further questions about Office 2016 call the Help Desk at (937) 775-4827, or emailhelpdesk@wright.edu.
 

Your Wright State Accounts

Wednesday, June 22, 2016

Your Wright State Accounts

  University ID (UID) Campus Account Office 365
Example U01234567 w000abc lastname.#@wright.edu or firstname.lastname@wright.edu
Expires Never Every 180 Days Never
Used For WINGS Express (grades, registration, financial aid) WINGS, Pilot, and logging in to campus computers Wright State email, calendar, Online Communities and OneDrive
Important Links wingsexpress.wright.edu wings.wright.edu wings.wright.edu (email/calendar icon) or outlook.wright.edu
How to Change Password
  1. Go to wingsexpress.wright.edu
  2. Enter your UID and click 'Forgot PIN?'
  3. Answer your security questions
  4. Enter your new PIN
  5. Click 'Reset PIN'
  1. Go to wings.wright.edu
  2. Click on 'Password Management'
  3. Enter your UID and PIN
  4. Answer your security question
  5. Enter your new password
  6. Click 'Submit'
  1. Go to wings.wright.edu
  2. Click 'Password Management'
  3. Enter your UID and PIN
  4. Answer your security question
  5. Enter your new password
  6. Click 'Submit'

Learn to set up your email on your phone by visiting: wright.edu/node/28671

 

Pages