CaTS Blog

Take Our Customer Satisfaction Survey!

Tuesday, April 3, 2018

As a customer of Computing and Telecommunications Services (CaTS), we need your feedback. As Wright State University’s central information technology organization, your input is critical to our improvement efforts. Please click on the link below and fill out the quick survey.

https://wright.qualtrics.com/jfe/form/SV_8uYEqeXnQrXZDO5

Your anonymous responses will help us to improve the quality, timeliness, and breadth of the services we offer. If you would like for us to contact you, please include your contact information at the end of the survey.

When complete, survey results will be available to view at http://www.wright.edu/information-technology/about/office-of-the-cio.

Results from the 2017 survey can be found here: https://www.wright.edu/sites/www.wright.edu/files/page/attachments/2017-cats-satisfaction-survey.pdf.

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.
 

Banner 9 Admin is Available!

Tuesday, March 27, 2018

Wright State Faculty and Staff,

CaTS is excited to announce that Banner 9 Admin is now available!

Banner 9 Admin provides many benefits, including a fresh look and feel, streamlined upgrades and conserved resources, and new administrative pages and reports. It is completely browser based, and does not require Java to run. For best results, use either Chrome or Firefox when working in Banner 9 Admin.

Banner 8 Admin will run parallel to Banner 9 Admin over the next several months to ensure a smooth transition. Please provide any feedback on Banner 9 Admin through this short survey: https://wright.qualtrics.com/jfe/form/SV_2h4vMwy0sEO9ydv.

Accessing Banner 9 Admin
There are several ways to access Banner 9 Admin:

General Navigation training is now available; to view and register for training, visit http://www.wright.edu/information-technology/services/banner-9-admin#tra.... If you have questions about training, contact cats-training@wright.edu.

To read more about the transition to Banner 9 Admin including FAQs and updates, visit http://www.wright.edu/information-technology/services/banner-9-admin. If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Reminder: Two-Factor Authentication Service Now Available!

Tuesday, March 20, 2018

CaTS now offers a two-factor authentication service to increase security of your Wright State account!

As of March 5th, you now have the option to sign up for two-factor authentication through DUO Mobile. If you choose to sign up for this service, you will be prompted to confirm your login when accessing services like WINGS, Office 365, ServiceNow, and more. To sign up, visit https://wright.edu/2fa.

What is Two-Factor Authentication?
Two-factor authentication is an extra layer of security that requires not only a username and password, but also authenticates with a device in your possession (cell/smart phone, key fob, landline phone). View an instructional video for enrolling your device here: https://www.youtube.com/watch?v=EMj89Ulpx6c.

Benefits of Two-Factor Authentication

  • Individuals utilizing two-factor authentication will have their campus ‘w’ password set to never expire.
  • Provides increased online security.
  • Provides increased security for your Wright State accounts.

DUO Open Forums
Several Open Forums are being held to provide more information, answer any questions, as well as give you an opportunity to sign up for this new service.

  • Tuesday, March 27: 11:30 a.m.-12 p.m. (005 Library Annex)
  • Wednesday, March 28: 1-1:30 p.m. (005 Library Annex)
  • Thursday, March 29: 2:30-3 p.m. (005 Library  Annex)
  • Friday, March 30: 2:30-3 p.m. (005 Library Annex)
  • Monday, April 2: 9-9:30 a.m. (005 Library Annex)

For more information regarding two-factor authentication, visit https://www.wright.edu/information-technology/services/two-factor-authen.... If you have questions about signing up for this service, call the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Banner 9 Admin Training Dates

Thursday, March 15, 2018

Banner Admin User,

Banner 9 Admin training is now available for specific modules! A half hour General Navigation will take place at the beginning of the session, followed by a more targeted training delivered by an expert in that area.

Banner 9 Admin Training Dates:

March

  • 3/19: 9-11 (Accounts Receivable)
  • 3/27: 2-4 (Accounts Receivable)
  • 3/29: 10-11 (Lake Campus)

April

  • 4/4: 2-3
  • 4/6: 2-3
  • 4/10: 2-4 (Finance)
  • 4/12: 10-11
  • 4/18: 2-3
  • 4/20: 2-3
  • 4/25: 9-10
  • 4/26: 10-12 (Advisors/Colleges)


May

  • 5/3: 2-4 (Advisors/Colleges)
  • 5/4: 2-3
  • 5/8: 2-3
  • 5/10: 10-11
  • 5/16: 2-3
  • 5/22: 2-3
  • 5/29: 2-3

Please note that these trainings do not cover Banner Self-Service through WINGS Express. To register for training, visit https://www.wright.edu/information-technology/services/banner-9-admin.

For the latest information about Banner 9, visit our website at https://www.wright.edu/information-technology/services/banner-9-admin.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email cats-training@wright.edu.

Banner 9 Admin General Navigation Training

Monday, March 12, 2018

Banner Admin User,

Banner 9 Admin General Navigation training is now available!

As we approach the transition from Banner 8 Admin to Banner 9 Admin, CaTS will be offering training on the new Banner 9 Admin user interface.

Banner 9 Admin General Navigation Training Dates:

March

  • 3/13: 2-3
  • 3/15: 10-11
  • 3/19: 9-10
  • 3/27: 2-3
  • 3/29: 10-11 (Lake Campus)

April

  • 4/4: 2-3
  • 4/6: 2-3
  • 4/10: 2-3
  • 4/12: 10-11
  • 4/18: 2-3
  • 4/20: 2-3
  • 4/25: 9-10
  • 4/26: 10-11

May

  • 5/3: 2-3
  • 5/4: 2-3
  • 5/8: 2-3
  • 5/10: 10-11
  • 5/16: 2-3
  • 5/22: 2-3
  • 5/29: 2-3

Please note that these trainings do not cover Banner Self-Service through WINGS Express. To register for training, please visit http://www.wright.edu/information-technology/training/workshops.

If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email cats-training@wright.edu.

Office 365 Menu Update

Friday, March 9, 2018

Microsoft has made some recent changes to Wright State’s Office 365 environment, specifically to the Office 365 applications menu, accessible at http://outlook.wright.edu.

When accessing the Office 365 applications menu by clicking on the grid in the top lefthand corner of your email inbox, you will now see this window:

Office 365 Menu

This menu features your most used applications through Office 365. To view all services available to you, click on the All apps link under your list of Apps.

For More Help:
For more information about Wright State’s Office 365 service,visit http://www.wright.edu/office365. You can also contact the CaTS Help Desk at (937) 775-4827 or send an email to helpdesk@wright.edu.

New Self-Service Portal!

Monday, March 5, 2018

Do you have a support request for CaTS?

A new self-service support request portal is now available through ServiceNow! Classroom support, along with account, access, service, and network access requests can now be made through the ServiceNow Service Portal

If you have questions about the new Service Portal, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu

Urgent: Phishing Scam Notice for 2/16/18

Friday, February 16, 2018

The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. The email appears to come from Wright State President Cheryl Schrader and contains a message like the one shown below, along with a link to click. DO NOT click the link or provide your Wright State account information! If you have already clicked on the link and entered your account information, please contact the CaTS Help Desk immediately.

BEGIN COPY OF SCAM MESSAGE:

----------------------------------------------------

Subject: Report from President Cheryl B. Desk

President Cheryl B, Schrader sent you a report,

Report_Feb_16_2018 [LINK IS HERE IN EMAIL]

Cheryl B. Schrader, Ph.D
President
Wright State University.

----------------------------------------------------

END COPY OF SCAM MESSAGE

Please be aware that this is a scam. Again, do not click the link in the email.

If you have any questions about this scam, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

CaTS Classroom Computer Transition

Tuesday, January 30, 2018

CaTS is planning to replace existing classroom Mac Minis with Windows-based PCs. Although we realize this could be a concern for Mac users, we are proposing alternatives for faculty who still want to use a Mac in the classroom. 

On this page:


Rationale

  • Apple last updated the Mac Mini in October 2014, and there have been no public announcements regarding the future of the Mac Mini platform.
  • The dual boot setup requires each Mac Mini to be managed onsite and limits timely support by CaTS. Although there are 118 physical computers in our classrooms, the dual boot setup essentially creates 236 individual computers that have to be managed.
    • Moving to a PC/Windows only environment reduces overhead of CaTS staff and improves service and support capabilities. 
    • Because of the complexity of the dual boot setup, there is increased risk of misconfiguration.
  • Wright State will be moving to Windows 10 for all new machine purchases on May 1, 2018.
    • There is a significant possibility of incompatibility with Windows 10 on Mac Mini's.
    • Classrooms will have a more consistent user experience. 
  • CaTS is committed to providing alternative options for Mac users in the classroom. You can find out more about these various options under the Potential Options for Mac Users section of this page
  • General Mac support on campus will not be impacted. All full-time Help Desk and Workstation staff are Apple certified, and are committed to providing support to the University.  . 

Cost Savings

  • Each year CaTS refreshes 1/5 (approx. 30 machines) of all Mac Mini's in production.
  • Each Mac Mini costs approx. $1000 with an additional 2 years of Apple Care.
  • Total cost each year is approx. $30,000.
  • Each PC costs $659 with a 3 year warranty.
  • Total cost to replace approx 30 machines per year: $19,770.
  • Cost savings: approximately $11,000/year.

Spring 2017 Login Statistics

Data collected via LabStats indicates that there were 14,993 logins by customers during Spring Semester 2017.  11,600 (~77%) Windows and 3,393 (~23%) OS X.  Below is a percentage breakdown by college.

Top Level Department / College Mac Login Count Windows Login Count Mac Avg % Windows Avg % Unique Mac Users Unique Windows Users Unique Mac Avg. % Unique Windows Avg %
TOTALS 3393 11600 23% 77% 415 1111 27% 73%
AP - Associate Provost Academic Affairs 461 1455 24% 76% 157 420 27% 73%

Chief Information Office

22 36 38% 62% 5 7 42% 58%
College of Education & Human Services Admin 478 865 36% 64% 40 65 38% 62%
College of Engineering & Computer Science 207 1367 13% 87% 16 66 19.5% 80.5%
College of Liberal Arts 1129 3104 27% 73% 64 132 33% 67%
College of Nursing & Health 1 164 1% 99% 1 16 6% 94%
College of Science & Math 473 1733 21% 79% 46 92 33% 67%
Facilities Planning & Management 0 1 0% 100% 0 1 0% 100%
Human Resources 1 0 100% 0% 1 0 100% 0%
Intercollegiate Athletics 2 21 9% 91% 2 4 33% 67%
Lake Campus 10 4 71% 29% 1 1 50% 50%
Physical Plant Admin 0 24 0% 100% 0 5 0% 100%

President's Office

0 1 0% 100% 0 1 0% 100%
PVN5 1 7 13% 87% 1 3 25% 75%
Raj Soin College of Business 185 2023 8% 92% 7 77 8% 92%
School of Medicine 190 79 71% 29% 15 16 48% 52%
School of Professional Psychology 1 140 1% 99% 1 20 5% 95%
University College 18 14 56% 44% 4 7 36% 64%
University Controller 0 1 0% 100% 0 1 0% 100%
University Libraries 1 15 6% 94% 1 8 11% 89%
University Police Department 12 20 38% 63% 1 3 25% 75%
VP - Enrollment Management 0 2 0% 100% 0 2 0% 100%
VP - Multicultural Affairs & Comm. Engagement 0 1 0% 100% 0 1 0% 100%
VP - Research & Graduate Studies 155 426 27% 73% 48 135 26% 74%
VP - Student Affairs 46 95 33% 67% 4 27 13% 87%
VP - University Advancement Admin 0 2 0% 100% 0 1 0% 100%

Recommendation

  • Replace all 122 Mac Mini's with Windows PC's running Windows 10 Enterprise. 
  • Replace Registrar managed rooms and other locations currently using HP workstations (23 devices).
    • The only locations that would not be upgraded are locations with department purchased equipment. Although CaTS maintains and supports this equipment, funding is provided by the respective departments.
    • This proposal does not include Mac-specific locations, such as in the Creative Arts Center (122, 201, 205, 288), 058 Dunbar Library, the ERC, etc. 
  • Initial Cost:
    • To replace all 122 Mac Minis, plus existing Windows-based PCs the initial cost would be approx. $102,555. 
    • 3-year replacement cycle would begin in FY2022.

Potential Options for Mac Users

Apple TV/ShareLink

Using an Apple TV or ShareLink would give Mac users the ability to use their own devices in the classroom.

Rooms Currently Featuring Apple TV/ShareLink

  • 020 CAC
  • 227 CAC
  • 280 CAC
  • 285 CAC
  • 331 CAC
  • 335 CAC
  • 101 FH
  • 108 FH
  • 204 FH
  • 210 FH
  • 134 HS
  • 140 HS
  • 009 MH
  • 244 MH
  • 395 MH
  • 497 MH
  • 499 MH
  • 171 MM
  • 202 MM
  • 271 MM
  • 120 MS
  • 022 OH
  • 112 OH
  • 114 OH
  • 125 OH
  • 135 OH
  • 309 OH
  • 340 OH
  • 150 RC
  • 153 RC
  • 154 RC
  • 208 RC
  • 302 RC 
  • 406 RC
  • 050 RK

Rooms to be Upgraded With an Apple TV/ShareLink in Summer 2018 (budget dependent)

  • 002 MH
  • 028 MH
  • 242 MH
  • 286 MH
  • 301 MH
  • 399 MH
  • 401 MH
  • 402 MH 
  • 116 HS
  • All Student Success Center Classrooms
  • 167 RK

Port Adapters

At the request of the faculty member, port adapters will be provided free of charge. 

CaTS would purchase:

  • VGA-Display Port adapters (for older MacBook models)
  • VGA-USB-C adapters (for newer MacBook models)

Additional port adapters would be available through the CaTS Help Desk for a one-time or semester long use.

MacBook Air Option

Depending on demand, CaTS would purchase approximately 10 MacBook Air laptops with the appropriate adapters and travel bag for those faculty who need to use a Mac in the classroom. These could be checked out from the CaTS Help Desk at the start of the Semester and returned once the semester is over. 

Mac Mini Carts Option

CaTS would repurpose 10 Mac Mini cart systems, and faculty members would schedule classroom delivery for the semester. CaTS staff would deliver, setup, and tear down for each requested class. 

Voicemail Upgrade Coming Soon

Wednesday, January 24, 2018
Upgrade key

CaTS has recently implemented and tested an upgraded campus voicemail system. 

On February 6, 2018, CaTS will replace the current voicemail system with this new system for all campus voicemail users. This upgrade is needed since the current system is 10 years old and the vendor no longer provides support. 

To ensure a seamless transition, CaTS is asking that users prepare for this upgrade before the system cutover on February  6. The website listed below will guide you through setting a new PIN and configuring your personal greeting on the new system. These steps should take less than 5 minutes to complete. 

Important Notes: 

  • You will be required to set a new PIN and record a voicemail greeting in order to fully complete the setup process. Do not begin these steps unless you are prepared to record your greeting and create the PIN. 
  • These steps must be completed before February 6, 2018. Otherwise, you won't receive voicemails after the upgrade has been completed.
  • After the conversion on February 6, you will continue to check your voicemail using x1010. 
  • Existing voicemails will not be transferred to the new system. CaTS encourages you to review and clean up your existing voicemail before the February 6 conversion date.

New Voicemail System Setup

Additional capabilities of this new service will be announced at a later date.

For questions regarding this change, please contact the CaTS Help Desk at (937) 775-4827 or send an email to helpdesk@wright.edu

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