At approximately at 10:35am, CaTS will be taking down the "WSU_Secure"
and "WSU_EZ_Connect" wireless connections. This outage will last approximately 5-10 minutes.
CaTS Blog
Wireless Connection Emergency Maintenance
Friday, October 17, 2014
Information on 10/13/14 Network Outage
Monday, October 13, 2014
On Monday, 10/13/14, at approximately 3:25 p.m., the Wright State network experienced a brief slowdown that lasted around 15 minutes. Our records indicate the network was under a distributed denial of service (DDoS) attack designed to overwhelm and slow down the network. CaTS is currently working to implement additional defenses to help reduce the effects of such attacks.
If you have questions please call the CaTS Help Desk at (937) 775-4827.
Update on Outlook Web App Search Issues
Tuesday, October 7, 2014
The following information is an update from Microsoft concerning search issues within Outlook Web App.
- Current Status: The deployment process is approximately 92% complete at this time, and is expected to finish in the next 8-9 hours. Affected customers will begin to see mitigation of the issue as the deployment progresses.
- Customer Impact: Affected customers are experiencing problems with the search function within OWA.
- Workaround: As a workaround, customers can use the search function in Outlook Online mode or can enable the 'Conversations' setting in OWA.
- Percent of Users Affected: Customers experiencing this issue may see all of their users affected.
- Incident Start Time: Monday, October 6, 2014, at 1:07 AM UTC
- Preliminary Root Cause: A recent update to the environment has impacted OWA search functionality.
- Next Update: Tuesday, October 7, 2014, at 4:00 PM UTC
Outlook Web App: Issues with Search
Monday, October 6, 2014
Microsoft Engineers are investigating reports of an issue in which some customers are experiencing problems with the Outlook Web App (OWA) search feature. Engineers have ruled out indexing as the cause of the issue and have identified that a recent update to the environment has impacted the search functionality in the Outlook Web App (OWA). Engineers are continuing to develop a fix to remediate impact. Once the fix has been developed and tested, it will be deployed across the affected environment.
Workaround: As a workaround, customers can use the search function in Outlook Online mode or can enable 'Conversations' setting in OWA.
Your Wright State App Questions Answered
Monday, October 6, 2014
This page answers the most common questions asked about the Wright State app through the app's feedback form. You can also find the satisfaction rates for the app, based on numbers from the feedback form. If you have the app and would like to submit feedback, simply tap on the "Feedback" link under the "Services" menu.
CaTS News for Faculty - Fall 2014
Friday, October 3, 2014
CaTS would like to make you aware of some of the changes happening around campus during fall quarter. If you have questions about any of these items, please contact the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827.
Student Advantage
Did you know that students can now download Microsoft Office for free? With the Student Advantage product, all students (and faculty/staff who are also students), can download Microsoft Office 2013 Pro Plus or Office Mac 2011 for free on up to five laptop or desktop computers, AND up to five mobile devices. The software is a subscription service that is free while they are a student. In your interactions with students, please consider encouraging them to take advantage of this program. It’s a valuable benefit that can help make their academic life just a little bit easier. More information is available at the following website: Office 365 Student Advantage.
FileLocker
Looking for a way to share secure files within the university? CaTS encourages you to check out FileLocker, a secure file storage system recently implemented at Wright State. FileLocker allows you to share files with other people securely using your campus “w” username and password.
Documents saved in Filelocker can be sent within WSU to other faculty and staff, as well as to individuals outside of the WSU community. There’s also an option to password protect your files for added security if sending to someone outside of Wright State.
The documents in Filelocker are encrypted during transmission and storage and are automatically deleted 30 days after being uploaded. To begin using Filelocker, visit: https://fl1.wright.edu
For FileLocker usage instructions, please visit the following website:
https://www.wright.edu/information-technology/security/filelocker
New Switcher in Classrooms
As part of CaTS’ commitment to employing current technology in the classroom, the following classrooms have been upgraded to include HDMI capability over the summer break. As such, the video projector controller (switcher) is now a touchscreen panel located on the top of the teaching station. All controls will function just as they had with the old switcher that was mounted inside the teaching station. Please see the Wall Mounted Reference Guide (located in the classroom) for further instructions.
List of rooms:
210 Allyn
219 Allyn
225 Allyn
229 Allyn
240 Allyn
242 Allyn
261 Allyn
270 Allyn
302 Allyn
410 Allyn
494 Allyn
103 Bio Sci
105 Bio Sci
M252 CAC
035 Med Sci
125 Med Sci
127 Med Sci
129 Med Sci
141 Med Sci
143 Med Sci
145 Med Sci
005 LX
Things to Remember:
- Touch-screen panel operates the video projector.
- Panel is located on top of teaching station.
- Select input (Laptop, Computer, Blu-Ray, etc.) to transfer image to projection screen.
- Please turn video projector off when finished.
Document Cameras on Carts in Classrooms
Over the summer CaTS placed document cameras on carts in five classrooms to test their usability. These classrooms are 103OH, 303OH, 202MM, 125MS, and 154RK. If you are in one of these classrooms, we would appreciate any feedback on your experience with the document camera on a cart. Please send your feedback to helpdesk@wright.edu.
Things to Remember:
- These carts have a 10’ cable for more centralized positioning.
- Document Cameras are NOT connected to the computer at this time. No Tegrity recording can be done with these Doc Cams on carts until further notice.
- The image from the document camera will only be projected on the screen.
- Make sure to select the Doc Cam button on the video projector controls (switcher).
- Training can be scheduled by contacting the CaTS Help Desk at (937) 775-4827.
New Mac Minis in Classrooms
Over the summer semester, Mac Mini computers replaced the traditional PCs in all Rike Hall classrooms. They are now mounted on top of the teaching station and must be powered on using a button on the back of the machine. A sticker has been placed on these new Mac Minis to indicate the location of the power button. The Mac Minis will be dual-boot and you can select Mac or Windows by using the directional arrows.
Helpful resources on the CaTS website include the Equipment Preferences Form, the Classroom Features & Photos and Classroom Equipment Training Videos and Guides for your convenience. Please take a moment and review this material to enhance your comfort and abilities in the campus classrooms. If you have any questions, or would like to schedule classroom training of any kind, please contact the CaTS Help Desk at (937) 775-4827.
Urgent: Phishing Scam Notice for 9/30/14
Tuesday, September 30, 2014
The Help Desk was recently notified of another phishing scam that target students, faculty, and staff of Wright State University. This scam tells you that you logged in to "a different device" with your email, and because of that, your account will be disabled. It then gives a link for you to click on to re-enable your account. The subject line of this message is "Login Device" or something similar.
Please be aware that this message is a scam and is NOT BEING SENT BY CaTS. You should not click on the link or reply to the email. If you do so, your information mauy be sent directly to a scammer. You should delete this message immediately.
Always remember that any email claiming to be from CaTS, Wright State University or another business which asks for your login, personal, or financial information is a definite scam. CaTS, Wright State, and other reputable businesses WILL NEVER ask you for any personal information, such as your username and password, via email. CaTS would also like to emphasize that you should never respond to these emails or click links within them, nor should you give out your personal information to anyone via email.
If you receive an email and are unsure if the message is a scam, feel free to contact the CaTS Help Desk. We can help you determine whether the message is real or not. You can reach us at (937) 775-4827, or toll free at 1-888-775-4827.
Current Issues with OneDrive for Business
Monday, September 29, 2014
CaTS was recently made aware of issues with syncing files across the Microsoft OneDrive for Business system. This appears to be a server error that is affecting users across the country. When a resolution has been found we will notify the campus community.
Urgent: Phishing Scam Notice for 9/23/14
Tuesday, September 23, 2014
The Help Desk was recently notified of another phishing scam that target students, faculty, and staff of Wright State University. This scam looks like it is being sent from Wright State, and claims you have a 'document notification'; it then provides a link to access the document. The subject line of this message is "Employee Documents-Internal Use", or something similar.
Please be aware that this message is a scam and is NOT BEING SENT BY CaTS. If you reply, your information will be sent to an email address of the scammer, not to the CaTS Help Desk. You should delete this message immediately.
Be aware that any email claiming to be from CaTS, Wright State University or another business which asks for your login, personal, or financial information is a definite scam. CaTS, Wright State, and other reputable businesses WILL NEVER ask you for any personal information, such as your username and password, via email. CaTS would also like to emphasize that you should never respond to these emails or click links within them, nor should you give out your personal information to anyone via email.
If you receive an email and are unsure if the message is a scam, feel free to contact the CaTS Help Desk. We can help you determine whether the message is real or not. You can reach us at (937) 775-4827, or toll free at 1-888-775-4827.
CaTS News and Tips for Fall Semester 2014
Thursday, September 18, 2014
CaTS is excited to announce some of the projects we’ve been working on over the summer. We hope these new services will help make your technology use at Wright State that much better! We also want to share with you some technology tips to enhance your use of Wright State systems, such as Office 365. If you have questions about any of these items, don’t hesitate to contact the CaTS Help Desk. You can reach us at (937) 775-4827, or toll free at 1-888-775-4827. You can also send us an email at helpdesk@wright.edu.
Announcements
Wright State App
Learn more at: www.wright.edu/wrightstateapp/
One of the most buzzworthy items we’ve recently unveiled is the new Wright State App! Many of you have already downloaded it, and we’re hoping the rest of you will soon! The Wright State App offers a quick and convenient way to access student essentials. You can now easily view your scheduled classes, the building and room number they’re in, and who the professor is. You can also view your full schedule if you want a quick overview of the semester. The app also has a shortcut to Pilot, which allows easy access to course information and materials, as well as making it convenient to check grades that have been updated through the portal. You can also view your final grades from previous semesters, access the payment center, and look up people and departments through the directories. New on campus and feeling a little lost? Quickly access a map of the campus to find your way! Along with these features, you can also receive important notifications about news and events, as well as connect to social media all from the palm of your hand.
Microsoft Lync
Learn more at: www.wright.edu/information-technology/services/microsoft-lync
With Microsoft Lync, you can chat and share with friends, classmates, or anyone with a Wright State Office 365 account. Organize your Lync account by creating groups and communicate instantly with others through text and voice chat. Communicating through Lync is a great way to work with others when you cannot arrange face-to-face meetings. You can even share your computer screen to collaborate on projects more easily.
OneDrive for Business
Learn more at: www.wright.edu/information-technology/services/onedrive-for-business
All university faculty, staff, and students now have access to another new service from Microsoft called OneDrive for Business. OneDrive for Business is a cloud storage solution for your files and work documents, and is accessible with any web browser. Along with OneDrive for Business, you will have access to the Office Web Apps, which are web versions of Microsoft Word, Excel, PowerPoint, and OneNote.
OneDrive for Business, accessible through your Office 365 account, comes with 1 TB (terabyte) of free storage space. Your files can be kept private or you can share them with others. You will also have the ability to collaborate with others on a document.
Please remember that as you begin using OneDrive for Business, you should not store any files or documents that contain sensitive university data. If you do so, you will be in violation of University Policy 11300,, which is the university’s IT Security Policy. See section 11300.03 for further information.
RaiderMail is Now Office 365
As the university adopts more Microsoft services (such as Lync and OneDrive), and in order to be consistent with Microsoft’s naming conventions, CaTS has changed the name of our RaiderMail service in order to better describe what Microsoft services we offer. This new name is Office 365, which is Microsoft’s official name for the suite of online services which includes email, calendar, contacts, Lync, and OneDrive.
Please take note that nothing will be required from you for this change to take effect. You will still have the same email and calendar system, and you will still access these services in the same way you’ve always done. If you have questions about this, be sure to contact the CaTS Help Desk.
New CaTS Website
See the page: www.wright.edu/information-technology or www.wright.edu/it
The CaTS website recently received a makeover! The site has been re-built from the ground up to give you access to important announcements, features, and services that you use and need on a daily basis. You can find answers to your technology questions more easily, and you can even learn more about our departments in the “About” section of the page. Be sure to take some time to browse the site, and let the Help Desk now if you have any questions or can’t find something on our new page.
Technology Tips
Phishing Scams
CaTS wants to remind you about the dangers of email phishing scams and how best to avoid them. For those that don’t know, phishing scams are emails which are designed to trick you into sending an unknown third party your campus username and password or other personal or financial information. Your information can then be used in a number of ways, from accessing your email to identity theft. Frequently, these emails look like they’re coming from Wright State University, CaTS, your bank or credit card issuer, or any other institution you do business with.
Be aware that any email claiming to be from CaTS, Wright State University or another business which asks for your login, personal, or financial information is a definite scam. CaTS, WSU, and other reputable businesses WILL NEVER ask you for any personal information, such as your username and password, via email. CaTS would also like to emphasize that you should never respond to these emails or click links within them, nor should you give out your personal information to anyone via email.
If you receive an email and are unsure if the message is a scam, feel free to contact the CaTS Help Desk. We can help you determine whether the message is real or not.
How to Check Your Wright State Email on Your Phone
Did you know you can access your Wright State email on your smartphone? The setup process is simple, and you can use either your phone’s built-in mail app or the “OWA (Outlook Web App)” application from Microsoft. For instructions on how to use your Apple iOS, Android, or Windows Phone device to check your Wright State email, visit the link below.
Wright State Office 365 Mobile Device Setup
Scheduling Assistant
The Scheduling Assistant within Outlook allows you to invite groups of people to a meeting without having to contact them individually via email. For an excellent description and tutorial on using the Scheduling Assistant, visit the University of Wisconsin-Eau Claire's website, located at http://www.uwec.edu/Help/email/MicrosoftOutlookSchedulingAssistant.htm
Downloading Firefox Web Browser
CaTS recently found that if you are searching for the Firefox web browser download on Google, the first 2-3 search results are for malware or spyware. Not until the third or fourth link do you actually see the real download link. If you’d like to download Firefox, we recommend that you do so from our ConnectWright website. CaTS has links on this site that go directly to the download links you need. Check out the site at the following location:
www.wright.edu/information-technology/services/free-software-connectwright
