CaTS Blog

Office 365 Email Failure

Wednesday, November 25, 2015

At this time, Microsoft is experiencing email sending failures from accounts that have been flagged for the suspecting sending of spam, or possibly fell victim to a phishing attempt.

Microsoft is aware of the problem and is currently working on a resolution. Users experiencing this issue will receive this message when an email fails to send:

"Your message couldn't be delivered because you weren't recognized as a valid sender. The most  common reason for this is that your email address is suspected of sending spam and it's no longer allowed to send messages outside of your organization. Contact your email admin for assistance."

If you are have received an email like this, contact the Help Desk and we can assist in unlocking your account. If you have questions, please contact the Help Desk at (937) 775-4827.

Phishing Scam Notice for 11/24/15

Tuesday, November 24, 2015

The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. The email contains a message like this:
-----------------------------
Urgent technical notification to all faculty/staff, an account submission routine is in schedule this is as a result of unidentified activity in our database.

kindly follow below url to reconfirm login:

Faculty/Staff Only<URL here>
-----------------------------
Please be aware that this is a scam. Do not click on any links or give out any personal information.

If you have any questions about these scams, or if you have already clicked on the link and entered your account information, please contact the CaTS Help Desk immediately. You can reach us at (937) 775-4827, or by email at helpdesk@wright.edu.

WINGS Update for 11/23/15

Monday, November 23, 2015

On November 24, an update will be made to the WINGS Portal. The portal's Drupal platform was updated, and the portal’s footer now includes the CaTS Help Desk’s email, instead of the reference to the Marketing Team. 

There will be a 15-30 minute time span that WINGS will be unavailable between 6:30am and 7:30am tomorrow. If you have any questions, please call the CaTS Help Desk at (937) 775-4827 or email helpdesk@wright.edu.

Reminder: New Information About Your WSU Accounts

Tuesday, November 17, 2015

The next time you change your password, you will only have one password for both your campus (w012abc) and Office 365 (last.#@wright.edu or first.last@wright.edu) accounts. This change will reduce your  number of Wright State passwords from three to two.

For the steps you need to take the next time you change your password, see the following website:

http://www.wright.edu/information-technology/about/article/changes-to-ws...


Important Notes:

  • Your UID and PIN will not be affected by this change
  • All password changes should be done through the “Change Password” tool in WINGS. See how: www.wright.edu/node/36664#pw
  • You will need to update your mobile device passwords for both your email apps and ‘WSU-Secure’ wireless network. See how: www.wright.edu/node/36664#mobile
  • The password change feature in Office 365 will still be available. However, using this feature will cause the passwords for your accounts to become out of sync. Doing this is not recommended by CaTS.

This change is the first phase of CaTS working toward a full Single Sign On service/system. Once all phases have been completed, this will allow users to sign into multiple services, including WINGS, WINGS Express, and Office 365, using one account.

For questions, you may contact the CaTS Help Desk at (937) 775-4827 or send an email to helpdesk@wright.edu.

Phishing Scam Notice 11/10/15

Tuesday, November 10, 2015

The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. The email contains a message like this:

-----------------------------

"Attached, please find a notification letter regarding a change to your
banking information.  Please confirm the accuracy of the information and
notify Chase Paymentech immediately if this information is not correct.
  If you have any questions or need additional assistance, please refer
to the contact information contained within the letter.

** This message has been sent by a notification only system.  Please do
not reply to this e-mail message as this is an unmonitored mailbox. ***"

-----------------------------

Please be aware that this is a scam. Do not open any attachments or give out any personal information.

If you have any questions about these scams, or if you have already opened the attachment and entered your account information, please contact the CaTS Help Desk immediately. You can reach us at (937) 775-4827, or by email at helpdesk@wright.edu.

Clear Wrong Password for Pharos Printing

Tuesday, November 10, 2015

When printing to a Xerox printer on campus, you may be presented with a log in box (the Pharos Popup client) when trying to print a document. If you enter a wrong password for your account, the Pharos client will continue to use that wrong password and stop you from being able to print. Here's how to clear the bad password so you can continue with your print job.

There are two ways to clear a bad password:

Option 1

Log out of or restart your computer, then log back in. The next time you print a document you will be able to re-enter your account information.

Option 2

Clear the saved password via the Pharos Popup Client Configuration utility.

  • For Windows, click Start Menu -> Programs -> Pharos -> Popup Client Configuration utility -> Click Clear Saved Answers Now
  • For Mac, click Macintosh HD -> Library -> Application Support -> Pharos -> PopupConfiguration -> Click Clear Saved Answers Now

If you are unable to successfully clear the bad password, contact the CaTS Help Desk at (937) 775-4827.


How to Remove a Printer or Set As Default

Windows

  1. Click Start Menu -> Devices and Printers.
  2. Find the printer in the list you want to remove or set as default.
  3. Right click on the printer's icon.
  4. Choose Remove Device or Set as Default Printer.

Mac

  1. Click on the Apple icon on the top left of your screen.
  2. Click on System Preferences...
  3. Click on Printers & Scanners
  4. To remove a printer, click once on the printer name, then click the minus button.
  5. To set a printer as your default, hold Control on your keyboard, click the printer name, then select Set default printer.

Changes to WSU Accounts

Monday, November 9, 2015

Your campus ’w’ username and Office 365 (Wright State email) accounts will soon have the same password.

On or after November 17, the next time you change your password you will only have one password for both accounts. This change will reduce your number of Wright State passwords from three to two. On or after November 17, follow the steps below under "Password Sync Steps" to ensure a smooth transition for your accounts. 

Important Notes

  • Your UID and PIN will not be affected by this change
  • Beginning November 17, all password changes should be done through the “Change Password” tool in WINGS
  • The password change feature in Office 365 will still be available. However, this will cause the passwords for your accounts to become out of sync. Doing this is not recommended by CaTS.
  • You will need to update your mobile device passwords for both your email apps and ‘WSU-Secure’ wireless network (see steps 2 and 3 below)

Students

  • Your new password will be good for the next 5 years, unless you choose to change it yourself

Faculty and Staff

  • Your password will still need to be changed every 180 days 

Password Sync Steps

1

Change Your Password

Once you follow these steps to change your password, your "w" account and Office 365 account will have the same password. If you need assistance with your password, contact the CaTS Help Desk at (937) 775-4827.

  1. Log in to the WINGS website.
  2. Click on the Change Password button in the top right corner.
  3. Enter your current password.
  4. Enter and confirm your new password, making sure to follow the requirements listed at the bottom of the page.
  5. Click the Submit button.

2

Change the Password on Mobile Device Email Apps

To ensure you don't get locked out of your email, you'll need to change the password in any email app on your mobile device to match your new password. As there are numerous email apps available, these instructions focus on the built in mail apps for iOS and Android devices. If you need assistance with changing the password for your email app, contact the CaTS Help Desk at (937) 775-4827.

iOS Devices
  1. Go to Settings.
  2. Tap Mail, Contacts, Calendars.
  3. Tap the account name for your Wright State email account.
  4. Tap Account at the top of the screen.
  5. In the Password field, remove your current password.
  6. Enter your new password.
  7. Tap Done.
Android Devices

 For Android devices, note that you may see different options based on the operating system version you are using.

  1. Go in to your Email app.
  2. Go to Settings.
  3. Select your Wright State email account.
  4. Go to Incoming Settings.
  5. Enter your new password.
  6. Save your changes.
3

Change the Password for "WSU-Secure" Wireless Network

If you have used the "WSU-Secure" wireless network on Wright State's campus, you must change the password for the connection so you don't get locked out of your account. Most mobile devices will prompt you automatically to enter your password, but if you particular device does not, here are instructions for both iOS and Android devices.

iOS Devices
  1. Go to Settings.
  2. Tap Wi-Fi.
  3. Tap WSU-Secure.
  4. Tap Forget This Network.
  5. Tap Forget.
  6. Tap W-Fi in the top left.
  7. Allow your device to scan for wireless networks.
  8. Tap WSU-Secure again.
  9. Enter your campus "w" username.
  10. Enter your new password.
  11. Tap Join.
  12. If asked, accept the authentication certificate.
Android Devices

 For Android devices, note that you may see different options based on the operating system version you are using.

  1. Go to Settings.
  2. Tap Wi-Fi..
  3. Select WSU-Secure Wireless Network.
  4. Tap Forget.
  5. Re-select WSU-Secure Wireless Network.
  6. Enter your new password.
  7. Save your changes.

Tegrity is Now Available

Thursday, November 5, 2015

The Tegrity system is now available and fully operational.

If you are still experiencing problems using Tegrity, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

Tegrity Currently Unavailable

Thursday, November 5, 2015

The Tegrity system is currently experiencing problems and is inaccessible. This includes the ability to capture new lectures and view ones already created. We are working with the vendor to correct the problem, and will notify the university as soon as the issues are resolved.

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.
 

Take Our Security Quiz; Enter to Win a Prize!

Thursday, November 5, 2015

Attention Wright State Students!

Beginning November 4, you will have the opportunity to win one of two Dell Venue tablets, or one of three $50 Best Buy gift cards!

All you need to do is take our brief Information Technology Security quiz, which is available through this link:

https://wright.qualtrics.com/SE/?SID=SV_ctOSuIhJjFt98vr

By reading important information about cyber security and answering a few questions, you will automatically be entered into a drawing to win one of the prizes listed above. This opportunity only lasts until November 27, so don’t miss out!

**Note: The quiz will ask for your Wright State email address. Entering a non-WSU email address will invalidate your entry.**

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

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