CaTS Blog

Current Issues with Office 365 Sites Service

Thursday, January 29, 2015

Currently, the Office 365 Sites service is experiencing intermittent
access issues. Users who are members or owners of an Office 365 site may
receive an error stating "Sorry, you don't have access to this page"
when attempting to visit that site. Some users have found success by
logging out and then back in to the Office 365 Sites service. Microsoft
is aware of this issue and is working on a resolution. Please direct all
questions or concerns to the CaTS Help Desk at (937) 775-4827, or toll
free at 1-888-775-4827.

Malware Downloaded from Seemingly Clean Office Documents

Wednesday, January 28, 2015

Bitdefender is warning Microsoft Office users of a new spam campaign that resembles a tax return, a remittance, or form of bill from a bank. The spam often carries a Microsoft Word or Excel attachment that will automatically execute a piece of malware with a macro code disguised to bypass traditional antivirus if downloaded.  Source: 

If you happen to open one of these attachments or have any other concerns, please be sure to call the CaTS Help Desk at (937)-775-4827 or email at

CaTS Blog

Wednesday, January 21, 2015

To read all recent announcements, updates, and activities from CaTS, visit our Blog. If you have any additional questions, please contact the Help Desk at (937) 775-4827 or through email at

Sign Up for Microsoft Lync 2013 Training

Tuesday, January 20, 2015

CaTS wants to remind you that we have upcoming training sessions for
Microsoft Lync 2013. Our instructors will guide you through the Lync
software and show you how to chat, share files, and use Lync as both a
remote location meeting tool and as a way to interview prospective
employees or students.

Here is a list of upcoming sessions, along with their availability:

-Monday, February 23; 2:00 - 3:30pm - Only a few seats left!
-Wednesday, March 25; 2:00 - 3:30pm - Plenty of seats left to fill.
-Wednesday, April 15; 10:00 - 11:30am - Plenty of seats left to fill.

Sign up now and take advantage of all that Lync has to offer! To
register for a session visit this website:


To learn more about Microsoft Lync visit If
you've got any questions about Microsoft Lync or our training sessions,
please give the Help Desk a call at (937) 775-4827 or toll free at

Voicemail System Now Available

Tuesday, January 20, 2015

The university's voicemail system is once again fully available. If you
have further questions, please contact the CaTS Help Desk at (937) 775-4827.

Current Issues with Campus Voicemail

Tuesday, January 20, 2015

At this time, the university's voicemail system is experiencing
intermittent problems. Both the main campus and Lake campus are affected
by this outage. CaTS is aware of the issue and is working to resolve the
problem as soon as possible. We will notify the university once the
system is fully available.

Phishing Scam Notice for 1/16/15

Friday, January 16, 2015

Please be aware of the following phishing scam that is targeting J.P.
Morgan Chase customers. This text is a direct quote from a J.P. Morgan
Chase email about the issue.

J.P. Morgan has received a report of a new malicious email containing a
malware program designed to steal information and user credentials for
online banking websites. A current version of this email contains the
following details:

Subject: Payment from Chase bank

Body: You have received a payment from J.P. Morgan Chase for amount
17,841.00. Please check details attached.

Please Do Not open, click on any links, or click to download attachments
or pictures from the email.
Please Forward the email to and take advantage of the
Cyber Fraud & Secure Online
Banking Webinar available in Support and Community.

Malware Alert

J.P. Morgan has received reports of fraudsters successfully installing
on clients' computers malware that requests that the user make multiple
log on attempts, enter token codes multiple times as part of the log on,
or asks the end user to have someone else log on from their machine.
J.P. Morgan ACCESS will never request that another user attempt to log
on from your computer.

PC Mall Gov Unavailable

Monday, January 12, 2015

If you use the PC Mall Gov website to shop for personal purchases, be aware that the website is currently unavailable.

TouchNet MarketPlace System Outage

Wednesday, January 7, 2015

As of 1:30pm today, the TouchNet MarketPlace system is experiencing an outage. This outage affects any system on campus that utilizes TouchNet for bill payment. These services include, but are not limited to, student bill payment, Wright1 card deposits, and software sales.

TouchNet is working to resolve this issue. If you have further questions, please contact the CaTS Help Desk at (937) 775-4827.

Microsoft Lync

Thursday, January 1, 2015

Microsoft Lync is an instant messaging client that gives you instant messaging capabilities, voice and video chat, screen sharing, and more. There are numerous versions of Lync that are available to use with your WSU Office 365 account. Lync 2013 is available for Windows and mobile devices, while Lync 2011 is available for Macs. A version of Lync, called Lync Online, is also available after logging in to Outlook Web App (your web-based email and calendar). See below for links to pages about each of these versions. If you have questions about Lync and its use at WSU, please contact the CaTS Help Desk.