CaTS Blog

Voicemail System Now Available

Tuesday, January 20, 2015

The university's voicemail system is once again fully available. If you
have further questions, please contact the CaTS Help Desk at (937) 775-4827.

Current Issues with Campus Voicemail

Tuesday, January 20, 2015

At this time, the university's voicemail system is experiencing
intermittent problems. Both the main campus and Lake campus are affected
by this outage. CaTS is aware of the issue and is working to resolve the
problem as soon as possible. We will notify the university once the
system is fully available.

Phishing Scam Notice for 1/16/15

Friday, January 16, 2015

Please be aware of the following phishing scam that is targeting J.P.
Morgan Chase customers. This text is a direct quote from a J.P. Morgan
Chase email about the issue.

J.P. Morgan has received a report of a new malicious email containing a
malware program designed to steal information and user credentials for
online banking websites. A current version of this email contains the
following details:

Subject: Payment from Chase bank

Body: You have received a payment from J.P. Morgan Chase for amount
17,841.00. Please check details attached.

Please Do Not open, click on any links, or click to download attachments
or pictures from the email.
Please Forward the email to and take advantage of the
Cyber Fraud & Secure Online
Banking Webinar available in Support and Community.

Malware Alert

J.P. Morgan has received reports of fraudsters successfully installing
on clients' computers malware that requests that the user make multiple
log on attempts, enter token codes multiple times as part of the log on,
or asks the end user to have someone else log on from their machine.
J.P. Morgan ACCESS will never request that another user attempt to log
on from your computer.

PC Mall Gov Unavailable

Monday, January 12, 2015

If you use the PC Mall Gov website to shop for personal purchases, be aware that the website is currently unavailable.

TouchNet MarketPlace System Outage

Wednesday, January 7, 2015

As of 1:30pm today, the TouchNet MarketPlace system is experiencing an outage. This outage affects any system on campus that utilizes TouchNet for bill payment. These services include, but are not limited to, student bill payment, Wright1 card deposits, and software sales.

TouchNet is working to resolve this issue. If you have further questions, please contact the CaTS Help Desk at (937) 775-4827.

Microsoft Lync

Thursday, January 1, 2015

Microsoft Lync is an instant messaging client that gives you instant messaging capabilities, voice and video chat, screen sharing, and more. There are numerous versions of Lync that are available to use with your WSU Office 365 account. Lync 2013 is available for Windows and mobile devices, while Lync 2011 is available for Macs. A version of Lync, called Lync Online, is also available after logging in to Outlook Web App (your web-based email and calendar). See below for links to pages about each of these versions. If you have questions about Lync and its use at WSU, please contact the CaTS Help Desk.

Transcript and Graduation Payment Problems

Tuesday, December 30, 2014

Currently, the ability to pay for transcripts and graduation requests is currently unavailable. CaTS is aware of the issue and is working on a resolution.

System Maintenance for 12/29 Complete

Tuesday, December 30, 2014

The system maintenance that was being performed on Tuesday, December 29
was completed at approximately 10:00pm that night. WINGS, WINGS,
Express, and Banner systems are now available. If you have further
questions concerning this maintenance please contact the CaTS Help Desk
at (937) 775-4827.

System Maintenance for Today Has Been Extended

Monday, December 29, 2014

The system maintenance scheduled to end at 1:00pm today has been
extended. The following systems are still unavailable as of 2:00pm:

-WINGS Express
-Banner and related services

CaTS will inform the university once all maintenance has been completed.

Reminder: CaTS System Maintenance for December 30

Monday, December 29, 2014

CaTS will be conducting system maintenance on Tuesday, December 30,
2014, during the hours of 7:00am - 11:00am. During this time, there will
be no access to any WSU systems or the Internet. If you have any
questions about this outage, please contact the CaTS Help Desk at (937)
775-4827 or toll free at 1-888-775-4827.​