CaTS Blog

Issues With Outlook Web App

Thursday, August 6, 2015

Currently, several people using Internet Explorer 10 as their web browser are having difficulty accessing their Office 365 email. When trying to access email through WINGS, users are taken to a login window for Outlook which doesn’t allow them to sign in.

Users encountering this issue are advised to try a different browser (Firefox, Chrome) in order to access their email. For further assistance, please contact the CaTS Help Desk at or (937) 775-4827.

WSU Systems Now Available

Thursday, July 30, 2015

All systems listed in today's earlier outage communication are now
available. This includes:

  • Banner and related systems
  • WINGS Express
  • Cognos
  • Xtender

If you continue to experience issues with any of these systems, please
contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827.

Current System Outages

Thursday, July 30, 2015

Currently, the following Wright State systems are unavailable:

  • WINGS Classic
  • Banner and related services
  • Xtender and related services

CaTS is aware of these outages and is working on a resolution.

New Software Available in Software Center

Wednesday, July 29, 2015

New software packages are now available to faculty and staff at no
charge for use on university-owned computers. These packages are
available for download through Software Center, or by calling the Help
Desk at (937) 775-4827.

New Software Available:

  • SPSS 23 for Windows
  • SAS (see below)
  • Stata
  • Snap&Read – a universal text reading tool

Important SAS Information

  • If you already use SAS, use the Software Center to update your license code.
  • If you don’t yet use SAS, call the Help Desk to request installation.

Software Center is currently available only on university-owned Windows
computers. Mac users should call the Help Desk to request software

For more information about Software Center, visit

CaTS Help Desk
(937) 775-4827 or 1-888-775-4827
Twitter: @WrightStateIT

Office 365 Services Information

Wednesday, July 29, 2015

Since the implementation of Office 365, CaTS has added several new
services to your Office 365 account – available to all faculty, staff,
and students.

  • Email/Calendar
  • OneDrive for Business
  • Office 365 ProPlus
  • Skype for Business (formerly Microsoft Lync)
  • Office 365 Online Communities

Learn about each of these services at

Office 365 (SharePoint) Sites Open Q&A Sessions

CaTS will be hosting several open sessions for Office 365 Sites in Room
012 Library Annex.

  • Wednesday, July 29 from 9-11 a.m.
  • Wednesday, August 5 from 1-3 p.m.
  • Tuesday, August 11 from 1-3 p.m.
  • Wednesday, August 19 from 9-11 a.m.

No registration is needed. Along with answering questions, we will cover
how to best use project, workflow and communication features in Office
365 Sites.

Raider Commons Being Taken Offline

Tuesday, July 28, 2015

On July 31, 2015, The Raider Commons website ( will
be taken offline. The functionality of this service has been replaced by
Office 365 Communities. To learn more, visit

For further assistance, please contact the CaTS Help Desk at or (937) 775-4827.

Windows 10 Support Information

Monday, July 20, 2015

Microsoft recently announced that Windows 10 will soon be available.
CaTS, in conjunction with departmental tech coordinators, will be
evaluating Windows 10 for compatibility with key applications and
systems. At this time, there are no plans to install Windows 10 on
university-owned computers.

For the time being, Windows 7 will continue to be the supported Windows
version for campus, but as further testing is completed, this could
change. In addition, CaTS will continue to provide limited support for
tablets running Windows 8, when running Windows 7 on the device is not
supported or recommended by the vendor. CaTS will notify the university
of any future plans to adopt Windows 10.

Issues With People Admin

Monday, July 13, 2015

Currently, People Admin ( is having issues. The vendor is working now to resolve the problem. If you have any questions, call the CaTS Help Desk at (937) 775-4827, or email

Issues With Tegrity

Monday, July 13, 2015

At this time, CaTS is experiencing problems with Tegrity in the
classrooms. CaTS requested that the Tegrity upgrade not be performed
until after the Summer session ended in August, however Tegrity
performed the upgrade last night. After the upgrade, the recorder on the
classroom workstations needs to be updated to the current version.
Please follow the steps below to update the recorder:

-Enter Tegrity as normal
-After selecting 'Record', you will be prompted to update the recorder
-A page will appear with instructions on how to update the recorder.
Please follow the instructions on this page
-A dialog box will pop up that says 'Preparing for Tegrity Recording...'
-Move the box to the side in order to select 'Run' and continue the update

This update will remain in effect until the machine is turned off or
restarted. If you have any problems or questions, contact the CaTS Help
Desk at (937) 775-4827, or email

Student Proxy Access

Friday, July 10, 2015

Beginning in the Summer of 2015, students can authorize proxy access through WINGS Express Proxy Management. Students can assign access for their proxy (third parties like parents, spouse, employer, etc.) to view specific WINGS Express content within a Student Proxy Access portal, or allow verbal access when contacting RaiderConnect/Lake Campus Enrollment Services by phone or in person, by using a passphrase.

For instructions and more information on Student Proxy Access - please visit our web page -

NOTE: If you are looking for information on authorizing a user to view your online billing information and make payments on your behalf, please select the Parent/Authorized User - Billing tab on our Student Proxy Access web page.