CaTS Blog

Office 365 Access Issues

Wednesday, September 2, 2015

Currently, Wright State's Office 365 system is experiencing intermittent
access issues. Microsoft has issued the following update concerning this
problem:

---------
Sep 2, 2015 10:22 AM
Investigating
Current Status: Engineers are investigating an issue in which some
customers may be experiencing problems accessing or using Office 365
Portal services or features. This event is actively being investigated.
More information will be provided shortly.
---------

CaTS will notify the university once Microsoft has provided an updated
status.

WINGS/Office 365 Email Access

Tuesday, September 1, 2015

Currently, some users who are trying to access their Wright State email
through WINGS are being prompted to sign in with their Office 365
username and password (first.lastname@wright.edu or
lastname.#@wright.edu), instead of being signed on automatically.

If you experience this issue, follow these steps:

1) Enter your Office 365 username (your WSU email address) and password.

  • If you do not remember your password, visit the WSU Accounts page and follow the 'How to Change Your Password' instructions for Office 365. Note: This password may be different than that of your "w" account.

2) Click on the "Work or School" account option.

3) Close and reopen your web browser.

4) Log in to WINGS and then click the "Email/Calendar" button. You
should now be automatically logged in to your email.

If you need further assistance, please contact the CaTS Help Desk at
helpdesk@wright.edu or (937) 775-4827.

Atomic Learning

Tuesday, September 1, 2015

Want to learn more about new software? Atomic Learning is an excellent free resource provided by CaTS. Using your Campus username (w###abc) and password, you have access to training videos ranging from Microsoft Office to Captivate to smart phone programs. 

http://www.wright.edu/information-technology/support-and-training/atomic-learning 

CaTS is on Twitter!

Tuesday, September 1, 2015

CaTS is now on Twitter! Our Twitter handle, @WrightStateIT, is a great resource for IT announcements, tips and tricks, or just an easy way to ask us an IT question. Our goal is to make interaction with WSU members quick and convenient, so you can get your questions answered and get back to your busy day. Follow us now and stay up to date on what’s going on in Wright State's IT Department!

Tegrity Issues within Pilot

Friday, August 28, 2015

As mentioned in an earlier email on 8/26/15, the Tegrity system, although still functional, is experiencing slight performance problems. The developers of Tegrity are aware of these system issues and are working on a resolution. However, CaTS has found one of these problems that could impact your use of the Tegrity system, specifically within Pilot. Please see below for a description and resolution to this problem.

Problem: Tegrity does not start properly when using the "Start Recording" button (first image below) from within Pilot.

Start Recording Button

Detailed Description: After logging in to Pilot and launching the Tegrity widget, clicking the "Start Recording" button brings up the following screen, instead of the Tegrity Recording window.

 Recording Error

 

Resolution: To remedy this problem and begin recording, follow these steps BEFORE opening the Tegrity widget in Pilot.

  1. On the Windows taskbar, find the Tegrity icon on the right side, near the clock. You may have to click the up arrow to find the icon.
  2. Right click on the Tegrity icon. See the image below.
  3. Choose "Start Recording." This will open the Tegrity Recording Window.
  4. Open the Tegrity widget within Pilot.
  5. Click the "Start Recording" button.

Workaround

You should now be able to record using the Tegrity software. Once the developers of Tegrity have resolved this issue, CaTS will notify the university. For further questions, please contact the CaTS Help Desk.

 

Credit Card Vending Unavailable

Thursday, August 27, 2015

Currently, the ability to use a credit card at campus vending machines is unavailable. The Wright1 Card Center is looking into the issue. 

Issues With Tegrity 8/24

Wednesday, August 26, 2015

The Tegrity system is currently experiencing problems and is
inaccessible. This includes the ability to capture new lectures and view
ones already created. We will notify the university as soon as the
problems are resolved.

Change in Library Authentication Info

Thursday, August 20, 2015

Attention students, faculty and staff:

Beginning August 24, 2015, the University Libraries will be implementing a change to off-campus access for library resources. To comply with vendor license agreements, a more secure access method of authentication will be used, requiring users to login with their campus username (w#) and password, as are currently used for WINGS, Pilot and other Wright State online authentications.

All students, staff and faculty will need to know their login information to access library materials. Library staff will not have access to your login credentials.

Please contact CaTS at 937-775-4827 for assistance in obtaining or updating login credentials.

For assistance in finding and accessing library materials please contact the Information Desk at 937-775-2925 or visit libraries.wright.edu/help/ask.

Thank you,
University Libraries

New Home Software Offers

Wednesday, August 19, 2015

CaTS has made some changes to our software offerings for home and personal use:

  • On September 12, the free Work at Home editions of Office for Windows and Mac will no longer be available through the Home Software Store. Microsoft Office can now be downloaded through the Office 365 Pro Plus program, which allows Faculty and Staff to install the full version of the Microsoft Office Suite on up to five laptops/desktops, five mobile devices, and five tablets. For more information and installation instructions, visit: https://www.wright.edu/information-technology/services/proplus.

 

If you have any questions, please contact the CaTS Help Desk.

CaTS Help Desk
(937) 775-4827
1-888-775-4827
helpdesk@wright.edu
http://www.wright.edu/it/
Twitter: @WrightStateIT
 

Reminder: CaTS System Maintenance for 8/16/15

Friday, August 14, 2015

CaTS will be conducting system maintenance on Sunday, August 16, from
12:01am to 12:00pm. During this time access to all Banner-related
services will be unavailable, including the following:

* WINGS Express
* Banner Admin
* Wright1 Card Services
* TouchNet
* TK20
* Parking Services
* WrightBuy
* Xtender
* DARS

If you have any questions concerning this maintenance, please contact
the CaTS Help Desk at (937) 775-4827, or send an email to
helpdesk@wright.edu.

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