CaTS Blog

Important Update: OneDrive for Business

Thursday, April 20, 2017

Due to the increasing demand for faculty and staff to transfer and share files to outside organizations, CaTS is activating the feature to share Microsoft OneDrive for Business files with users outside of Wright State.

This feature was not previously enabled due to security concerns. Though OneDrive for Business is considered secure cloud storage, compliance requirements covering sensitive data require the university to maintain access control over certain data types, and therefore cannot be stored outside of centrally managed storage and systems.

To clarify the acceptable use of OneDrive for Business the following policy guidelines apply:

Acceptable Data Types

  • General non-sensitive business documents
  • Non-regulated Research Data

Non-Acceptable Data Types

  • Social Security Numbers
  • Student Records covered under FERPA
  • Health Care Records - HIPAA
  • Financial Documents covered under the Gramm–Leach–Bliley Act
  • Student Loan Information
  • Personally Identifiable Information not considered directory information
  • Research Data covered under ITAR, Controlled Unclassified Information (CUI), etc.

Sensitive data types should be stored on the Wright State network storage drives (H:, R:, and K: drives).

The University does not sanction personal Dropbox, Box, Google Drive, and other cloud storage solutions for the storing of official university data. Microsoft OneDrive for Business is the university’s recommended solution for cloud file storage.

Request for documents under ‘Sunshine Laws’, or in response to subpoena, require WSU to produce documents on demand; therefore cloud storage needs to be accessible to respond to such requests. Microsoft OneDrive for Business provides the eDiscovery tools needed to respond appropriately. In addition, state law requires data stored in the cloud be kept within the borders of the United States, which many cloud solutions do not.

CaTS is now offering OneDrive and file storage training through our Technical Training program. Register for a workshop today!
To read more about OneDrive for Business, including instructions on how to share files with external users, visit http://www.wright.edu/information-technology/services/onedrive-for-business.

Installing the VMware Horizon Client

Thursday, April 13, 2017

Installing the VMware Horizon Client for Windows

  1. Go to vdi.wright.edu.
  2. Select the ‘Install VMware Horizon Client’ button.
  3. Click ‘Go to Downloads’ next to VMware Horizon Client for Windows.
  4. On the ‘Download VMware Horizon Client for Windows’ page, click the ‘Download’ button in the bottom right corner.
  5. Once the download is complete, open the application.
  6. Click ‘Run’.
  7. Follow the prompt to install the client.
  8. Click ‘Finish’ .
  9. Open the VMware Horizon Client from your Start menu.
  10. Click ‘New Server’. The server name is vdi.wright.edu.
  11. Login with you campus ‘w’ username and password.
  12. You will receive a push notification from Duo; click ‘Approve’.
  13. The home screen will open displaying all of your available applications. Double-click an application to open it.

Installing the VMware Horizon Client for Macs

  1. Go to vdi.wright.edu.
  2. Select the ‘Install VMware Horizon Client’ button.
  3. Click ‘Go to Downloads’ next to VMware Horizon Client for Mac.
  4. On the ‘Download VMware Horizon Client for Mac’ page, click the ‘Download’ button in the bottom right corner.
  5. Once the download is complete, open the application.
  6. Click ‘Agree’ to the License Agreement.
  7. Drag the ‘VMware Horizon Client’ icon to the ‘Applications’ folder. The client will install in that folder.
  8. Open the VMware Horizon Client from your Applications folder.
  9. Click ‘Open’.
  10. Click ‘Continue’.
  11. Click ‘New Server’.
  12. Enter the server name vdi.wright.edu.
  13. Enter your campus username and password.
  14. You will receive a push notification from Duo; click ‘Approve’.
  15. The home screen will open displaying all of your available applications. Double-click an application to open it.

Take Our Annual Customer Satisfaction Survey!

Wednesday, April 5, 2017

As a customer of Computing and Telecommunications Services (CaTS), we need your feedback. As Wright State University’s central information technology organization, your input is critical to our improvement efforts. Please click on the link below and fill out the quick survey.

https://wright.qualtrics.com/SE/?SID=SV_57tgKtevZBNY5cV

Your anonymous responses will help us to improve the quality, timeliness, and breadth of the services we offer. If you would like for us to contact you, please include your contact information at the end of the survey.

When complete, survey results will be available to view at http://www.wright.edu/information-technology/about/office-of-the-cio.

Results from the 2016 survey can be found here: https://www.wright.edu/sites/www.wright.edu/files/page/attachments/cats-2016-survey-results.pdf

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

Systems Restored 3/7/17

Tuesday, March 7, 2017

Earlier system connectivity issues have been resolved. 

If you experience further issues, contact the CaTS Help Desk at (937) 775-4827.

System Outages for 3/7/17

Tuesday, March 7, 2017

Currently, a number of Wright State systems are experiencing intermittent connection issues. CaTS is working to identify these issues and will notify the campus community when they have been resolved.

Office 365 App Launcher Issues

Tuesday, March 7, 2017

Currently, some services within Office 365 are not available through the online App Launcher (grid in the top left corner of your Outlook Web App email or online calendar). If you need to access these services (such as OneDrive, SharePoint Sites, etc.) you can do so at the following link:

https://raidermailwright-my.sharepoint.com

This link will take you in to your OneDrive account, and you can use the grid in the top left to access all of your Office 365 services. As this is not a Wright State specific issue, we are actively monitoring Microsoft’s system alert dashboard for updates.

We will notify the campus community when the issue has been resolved. For further questions, contact the CaTS Help Desk at (937) 775-4827.

Information on Panopto Lecture Capture

Thursday, March 2, 2017

Wright State Faculty and Staff:

As some of you already know, Panopto was recently recommended to be the university’s new media management tool. Along with a number of new features and benefits, Panopto also offers  lecture capture capabilities currently provided by the Tegrity lecture capture system.

Panopto has been extensively evaluated (in use on campus since Fall 2015) and is now being recommended as the best choice for a media management tool, and one that could replace Tegrity for lecture capture capabilities.

The Information Technology committee of the Faculty Senate has presented this solution for final consideration to the Faculty Senate, who will vote on it next month. If approved, the Tegrity contract will be allowed to expire on June 30, 2017, and moving forward Panopto will be used for lecture capture. If you have concerns regarding this recommendation, please contact Terri Klaus (CTL), Dr. T. Wishgoll (Chair of the IT committee of the Faculty Senate), and/or a Faculty Senator so that your concern can be addressed before action by the Faculty Senate in March.

If this solution is approved, all Tegrity recordings through April 30, 2017 will be saved, and CTL staff can work with you to import any Tegrity video you would like to keep into Panopto. If you would like to convert any of your Tegrity recordings into Panopto now, please refer to the Tegrity Do-It-Yourself conversion documentation on the CTL website:

http://www.wright.edu/center-for-teaching-and-learning/resources/tegrity...


The Center for Teaching and Learning is also offering the following workshops/tutorials to help make the conversion from Tegrity to Panopto as easy as possible.

http://www.wright.edu/center-for-teaching-and-learning/workshops
http://www.wright.edu/center-for-teaching-and-learning/resources/panopto...


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WHY THIS CHANGE IS HAPPENING

Since 2015, faculty and staff members (including those of the Faculty Senate IT committee, the Faculty Advisory Board of CTL, and CTL instructional designers) were invited to engage in a process of evaluating several potential new media management solutions. As a result of this evaluation, Panopto was chosen to be the best solution to serve instructional needs.

Along with having built-in lecture capture capabilities, Panopto offers the following benefits that faculty involved in the evaluation process found useful:

  • Integrated with Pilot
  • Streaming video playback directly in browser
  • Multiple publishing options
  • Detailed analytics
  • Video editing (a significant update from editing options in Tegrity)
  • Variable speed playback
  • Upload capabilities for students

Although this was not a primary consideration, using Panopto for lecture capture instead of Tegrity also saves the university $50,000 per year. If you have any questions or concerns about this change, please contact Terri Klaus in CTL at (937) 775-4965, or email terri.klaus@wright.edu.

Phishing Scam Notice for 2/20/17

Monday, February 20, 2017

The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. The email contains a message like the one shown below, along with a link to click. DO NOT click the link or provide your Wright State account information!


BEGIN COPY OF SCAM MESSAGE:
------------------------------------------------------------------
Subject:Your Wright Admission is Fake..

Hey,

I received an email from the ADMISSION department saying my FEE was increased. it also stated to confirm the new fee, faliure to update it, your admission will be deleted from WRIGHT in 7 days. follow the url below;

[LINK IS HERE IN EMAIL.]

Its absurd to see this increase.
------------------------------------------------------------------
END COPY OF SCAM MESSAGE


Please be aware that this is a scam. Again, do not click the link in the email.

If you have any questions about this scam, or if you have already clicked on the link and entered your account information, please contact the CaTS Help Desk immediately. You can reach us at (937) 775-4827, or by email at helpdesk@wright.edu.

Wireless Network Issues Resolved

Thursday, February 9, 2017

Recent connection issues with the university’s wireless network have been resolved. If you are still experiencing problems with the wireless network, please contact the CaTS Help Desk at (937) 775-4827.

Wireless Connectivity Issues

Wednesday, February 8, 2017

CaTS is aware of intermittent connectivity issues with the wireless network. Devices are taking longer than normal to connect to the wireless access points. When attempting to connect to the wireless network on campus, please allow a few moments for your device to try the connection. You can also try disconnecting your device or computer from the network and reconnecting, although this may also take several attempts.

CaTS is working on a resolution to this problem and will notify the university when it is resolved. For further questions, please contact the CaTS Help Desk at (937) 775-4827.

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