CaTS Blog

System Outages for 3/7/17

Tuesday, March 7, 2017

Currently, a number of Wright State systems are experiencing intermittent connection issues. CaTS is working to identify these issues and will notify the campus community when they have been resolved.

Office 365 App Launcher Issues

Tuesday, March 7, 2017

Currently, some services within Office 365 are not available through the online App Launcher (grid in the top left corner of your Outlook Web App email or online calendar). If you need to access these services (such as OneDrive, SharePoint Sites, etc.) you can do so at the following link:

https://raidermailwright-my.sharepoint.com

This link will take you in to your OneDrive account, and you can use the grid in the top left to access all of your Office 365 services. As this is not a Wright State specific issue, we are actively monitoring Microsoft’s system alert dashboard for updates.

We will notify the campus community when the issue has been resolved. For further questions, contact the CaTS Help Desk at (937) 775-4827.

Information on Panopto Lecture Capture

Thursday, March 2, 2017

Wright State Faculty and Staff:

As some of you already know, Panopto was recently recommended to be the university’s new media management tool. Along with a number of new features and benefits, Panopto also offers  lecture capture capabilities currently provided by the Tegrity lecture capture system.

Panopto has been extensively evaluated (in use on campus since Fall 2015) and is now being recommended as the best choice for a media management tool, and one that could replace Tegrity for lecture capture capabilities.

The Information Technology committee of the Faculty Senate has presented this solution for final consideration to the Faculty Senate, who will vote on it next month. If approved, the Tegrity contract will be allowed to expire on June 30, 2017, and moving forward Panopto will be used for lecture capture. If you have concerns regarding this recommendation, please contact Terri Klaus (CTL), Dr. T. Wishgoll (Chair of the IT committee of the Faculty Senate), and/or a Faculty Senator so that your concern can be addressed before action by the Faculty Senate in March.

If this solution is approved, all Tegrity recordings through April 30, 2017 will be saved, and CTL staff can work with you to import any Tegrity video you would like to keep into Panopto. If you would like to convert any of your Tegrity recordings into Panopto now, please refer to the Tegrity Do-It-Yourself conversion documentation on the CTL website:

http://www.wright.edu/center-for-teaching-and-learning/resources/tegrity...


The Center for Teaching and Learning is also offering the following workshops/tutorials to help make the conversion from Tegrity to Panopto as easy as possible.

http://www.wright.edu/center-for-teaching-and-learning/workshops
http://www.wright.edu/center-for-teaching-and-learning/resources/panopto...


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WHY THIS CHANGE IS HAPPENING

Since 2015, faculty and staff members (including those of the Faculty Senate IT committee, the Faculty Advisory Board of CTL, and CTL instructional designers) were invited to engage in a process of evaluating several potential new media management solutions. As a result of this evaluation, Panopto was chosen to be the best solution to serve instructional needs.

Along with having built-in lecture capture capabilities, Panopto offers the following benefits that faculty involved in the evaluation process found useful:

  • Integrated with Pilot
  • Streaming video playback directly in browser
  • Multiple publishing options
  • Detailed analytics
  • Video editing (a significant update from editing options in Tegrity)
  • Variable speed playback
  • Upload capabilities for students

Although this was not a primary consideration, using Panopto for lecture capture instead of Tegrity also saves the university $50,000 per year. If you have any questions or concerns about this change, please contact Terri Klaus in CTL at (937) 775-4965, or email terri.klaus@wright.edu.

Phishing Scam Notice for 2/20/17

Monday, February 20, 2017

The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. The email contains a message like the one shown below, along with a link to click. DO NOT click the link or provide your Wright State account information!


BEGIN COPY OF SCAM MESSAGE:
------------------------------------------------------------------
Subject:Your Wright Admission is Fake..

Hey,

I received an email from the ADMISSION department saying my FEE was increased. it also stated to confirm the new fee, faliure to update it, your admission will be deleted from WRIGHT in 7 days. follow the url below;

[LINK IS HERE IN EMAIL.]

Its absurd to see this increase.
------------------------------------------------------------------
END COPY OF SCAM MESSAGE


Please be aware that this is a scam. Again, do not click the link in the email.

If you have any questions about this scam, or if you have already clicked on the link and entered your account information, please contact the CaTS Help Desk immediately. You can reach us at (937) 775-4827, or by email at helpdesk@wright.edu.

Wireless Network Issues Resolved

Thursday, February 9, 2017

Recent connection issues with the university’s wireless network have been resolved. If you are still experiencing problems with the wireless network, please contact the CaTS Help Desk at (937) 775-4827.

Wireless Connectivity Issues

Wednesday, February 8, 2017

CaTS is aware of intermittent connectivity issues with the wireless network. Devices are taking longer than normal to connect to the wireless access points. When attempting to connect to the wireless network on campus, please allow a few moments for your device to try the connection. You can also try disconnecting your device or computer from the network and reconnecting, although this may also take several attempts.

CaTS is working on a resolution to this problem and will notify the university when it is resolved. For further questions, please contact the CaTS Help Desk at (937) 775-4827.

Phishing Scam Notification 2/6/17

Monday, February 6, 2017

The Help Desk was recently notified of an email phishing scam that targets Wright State members containing the following message:

---BEGIN SCAM EXAMPLE---
Your Mail Box Exceeded it storage limit CLICK HERE TO UNBLOCK Fill and click SUBMIT for more space or you wont be able to send Mail.
---END SCAM EXAMPLE---

Please be aware that this is a scam. Should you receive this message do not reply to it and delete immediately. For questions about this or other phishing scams, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

Security Reminder: Fake Job Offers

Thursday, February 2, 2017

Recently Wright State students have been the target of email scams containing fake job offers. Below are tips to help recognize these phishing attempts:

  • If an email is difficult to read (poor grammar or wording), it is most likely a scam.
  • If a job offer seems too good to be true, it most likely is.
  • Never accept a job that requires you to deposit checks into your own account, or wire a portion of money from your account. 
  • Read any career offer carefully.
  • Banks, credit unions, and other financial institutions will never ask for your account information in an email. 
  • If you think you have been a target of a phishing scam, file a report with the FBI's Internet Crime Complaint center here: https://www.ic3.gov/default.aspx 

To read more about these scams, visit http://abc6onyourside.com/news/local/fbi-sends-out-warning-about-scam-ta.... If you receive a suspicious email or have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

Security Reminder: Phishing

Thursday, February 2, 2017

What is spear phishing?

Spear phishing is an email that appears to be from, an individual or business you know, but is actually someone disguising themselves in an attempt to get you to send sensitive information via email. Spear phishing attacks are targeted and specific, and you may even recognize a person's name, email address, or WSU department in the email. You may also see the Wright State logo within the email. These emails often target an individual bawed on their job and the type of sensitive information (human resource data, payroll and financial information, etc.) regularly accessed by their position. This is different from a normal phishing attack, which is broad and targets a large number of users.

How do I spot a spear phishing email?

  • Look for spelling errors, especially in the subject line.
  • Watch for generic titles for the addressee. Instead of your name, yuou'll see "Attn. Email User" or "WState Employee".
  • If there are links in the email, they may look like the official Wright State links. However, by hovering over the lini you'll see that it goes to an external, non-WSU site.
  • If you think you have been a target of a spear phishing attack, contact the CaTS Help Desk for further assisstance. 

As a best practice, Wright State employees should never send an email that contains sensitive information or request this of others.

For more security tips, best practices, and guidelines, visit the Information Security website

Single Sign-on for Wright State Email

Wednesday, January 25, 2017

Beginning Sunday, January 29, your Wright State Office 365 email will become a part of our Single Sign-on (SSO) service. This change is planned for the 5:00 - 6:00 a.m. hour, so you may experience connectivity issues with your email during this time.

Once this change happens, a different log in screen will appear if you access your email through the outlook.wright.edu website. This new screen will be identical to the current WINGS log in screen. If you use other methods to access your email (WINGS, Outlook or Mac Mail clients, mobile phone apps), you will not notice a difference.

WHAT IS SSO? 

The Single Sign-on (SSO) service makes it possible to log in to multiple Wright State online applications without re-entering your campus 'w' username and password each time. For more information about SSO, visit https://www.wright.edu/information-technology/services/single-sign-on.

HOW DOES THIS AFFECT ME?

After logging in to a Wright State site using SSO, you'll be able to access other SSO-enabled sites during the same browser session without logging in again. For email specifically, here's what you'll see:

  • When logging in to your email through outlook.wright.edu, the log in screen will be identical to the screen you see when accessing WINGS.
  • When logging in to your email through WINGS, the Outlook Client, or mobile applications, you will not notice a difference,

FUTURE ENHANCEMENTS:

CaTS has been working towards a full Single Sign-on service/system. As other services are transitioned, users will be able to sign into other online applications using one account. This allows for a smoother, simplified process when accessing different university services.

QUESTIONS:

For questions about Single Sign-on, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.

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