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Important Information Regarding Panopto

Wednesday, April 27, 2022

We appreciate your attention to this important message.

The CaTS-ITS department worked with the Faculty Senate IT Subcommittee during the March meeting and shared the need for developing a retention plan for video content in Panopto.  A three-year retention was agreed upon but after further work, ITS determined that delaying the implementation of a three-year retention policy for Panopto would be necessary.

What does this mean for Panopto content?
Users do not need to take any action to migrate Panopto video content. Video that has not been accessed in the last 13 months will be moved to an "archived" state.  Video that has been accessed within the last 13 months will remain in an "active" state.

Please go to wright.edu/its-project for more important information about Panopto retention including a breakdown of frequently asked questions.

If you have any questions, please contact the CaTS Help Desk at 937-775-4827 or helpdesk@wright.edu.

Quarterly Security Reminders: Summer 2022

Tuesday, April 26, 2022

Two-Factor Authentication - Hacking Techniques

Wright State recently made two-factor authentication mandatory for all faculty, staff, and students. This implementation improves our security posture, however as more and more companies implement this technology, hackers are developing methods to get by this security control.

There are currently two methods that are being used to get users to approve a fraudulent 2FA request. They are both similar in nature.

The first method floods a user with multiple 2FA requests in the hope the user will get frustrated and approve one of them.

The second method is subtler, in that the 2FA requests come in slowly over time. Again, the hope is the user will get frustrated and approve one of them.

It’s important to note that none of the above methods will work unless the user’s password has been obtained by the hacker. This emphasizes the need to protect our passwords.

If you experience any of the methods mentioned above, please immediately contact the CaTS Help Desk at 937-775-4827.

Important Information Regarding Blackboard Collaborate Ultra

Wednesday, April 20, 2022

We appreciate your attention to this important message.

The CaTS-ITS department worked with the Faculty Senate IT Subcommittee during the March meeting and shared the need for one video conferencing tool to be adopted as the primary tool used for all students and faculty. The use of one tool is not only student-centered, it is more efficient to support and provide training.

Webex was selected as the primary video conferencing tool for use at Wright State University.

What does this mean for Blackboard Collaborate Ultra users?
Due to the adoption of Webex, Blackboard Collaborate Ultra will end on August 5, 2022.

Users do not need to take any action to migrate Blackboard content. All Blackboard content will be backed up to on-campus local storage by ITS prior to ending the Blackboard Service. More information will be shared about when the backup will occur and how to access this video content in the coming weeks.

Please go to wright.edu/its-project for more information about Blackboard Collaborate Ultra.

If you have any questions, please contact the CaTS Help Desk at 937-775-4827 or helpdesk@wright.edu.

New Weekly Maintenance Window for Windows PCs

Wednesday, April 20, 2022

In order to maintain effective data security and efficient system performance for our users, CaTS will be instituting a weekly maintenance window for all University-owned Windows PCs. During this time, your system may be unavailable and you should expect that it could reboot. 

When is the Weekly Maintenance Window? 

Wednesday mornings, between 1 – 4 a.m. 

What Actions Do I Take Now? 

When you are done using your PC for the last time before the next maintenance window is scheduled to occur, please ensure that you save and close out of any applications. You should also sign out of or reboot your PC, but should not shut it down as this could prevent updates from running. 

When Will This Begin? 

This maintenance window will begin on May 11, and will remain in effect every week moving forward. 

Questions? 

If you have any questions or concerns regarding this maintenance window, please contact the CaTS Help Desk at 937-775-4827, or helpdesk@wright.edu

Update: Network Outage for 4/14

Friday, April 15, 2022

CaTS is experiencing connectivity issues to a variety of services at this time.

 If you have any questions please contact the CaTS Help Desk at helpdesk@wright.edu.

Network Outage for 4/14

Friday, April 15, 2022

This morning the Dayton and Lake Campus' experienced network issues which affected various services across campus. At this time those services should be restored. CaTS will continue to monitor network performance and notify the campus if there are any further issues.

If you have any questions, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Instructional Technology Resource Alignment and Retention Project

Wednesday, April 13, 2022

The purpose of this email is to share important information about a few major instructional technology system changes.

Video Conferencing Tool Selection
The CaTS-ITS department worked with the Faculty Senate IT Subcommittee during the March meeting and shared the need for one video conferencing tool to be adopted as the primary tool used for all students and faculty. The use of one tool is not only student-centered, it is more efficient to support and provide training.

Webex was selected as the primary video conferencing tool for use at Wright State University.

What does this mean for Zoom and Blackboard Collaborate Ultra?
Our Zoom evaluation trial will end on May 31, 2022.  Blackboard Collaborate Ultra use will end on August 5, 2022.

What do you need to do now in regards to your videos stored on Zoom or Collaborate?
Zoom evaluation customers will be given instructions early next week with details on how to copy and preserve any recordings from this Spring and last Fall they wish to keep.

Blackboard Collaborate Ultra customers have nothing to do now. CaTS will preserve all Collaborate recordings and make them available outside of Blackboard in the coming months.

Pilot and Panopto Retention Schedules
The CaTS-ITS department worked with the Faculty Senate IT Subcommittee during the March meeting and shared the need for a retention schedule for both Pilot and Panopto. A retention schedule will not only ensure system security best practices, but it will also allow for improved system performance. 

Pilot course content will be kept for six years and Panopto video content will be kept for three years. Panopto content that has not been accessed for the last 13 months will be archived. During this initial attempt of retention for Panopto, we will archive all of the content and slowly move to the three-year retention schedule.

What do you need to do now in regards to your videos or content stored on Panopto and Pilot?
Nothing. Additional information will be shared in the next days and weeks outlining a three-phase ITS Resource Alignment Project. Each phase will provide additional information including a webpage that will provide a timeline; infographic outlining the phase; and how-to document/video if action is necessary. At this time, faculty do not have to take action to download any Panopto video content. Additionally, the Pilot retention process will not begin until the end of Fall Semester 2022.

The message about Zoom will be sent to the faculty affected on Monday, April 18, 2022.
The message about Phase I Blackboard will be sent on Wednesday, April 20, 2022.
The message about Phase II Panopto will be sent to on Thursday, April 21, 2022.
The message about Phase III Pilot will be sent on Monday, August 8, 2022.

We appreciate your attention to this important message. 

Upcoming Changes to NetSupport School Availability

Thursday, March 31, 2022

At the beginning of the Summer 2022 Semester, NetSupport School software will no longer be available in 207 Student Success Center due to a reduction in the number of "seats" included in our licensing agreement.

NetSupport School will still be available in the following Student Success Center classrooms:

  • 005 SSC
  • 007 SSC
  • 014 SSC

If you are scheduled to teach in 207 Student Success Center for either the Summer or Fall 2022 Semester(s) and plan on using NetSupport School during your class, please contact your department’s scheduling admin to change your room assignment(s) with the Office of the Registrar.

For more information about Dayton campus classrooms, visit https://www.wright.edu/information-technology/general-classroom-information. If you have any questions, please call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Classroom Software and Training Needs for Summer 2022

Tuesday, March 22, 2022

CaTS is in the process of preparing our Dayton Campus electronic classrooms and computer labs for the 2022 Summer Semester. If you need specialized software installed in your classroom for the Summer Semester and have not already requested it from CaTS, please submit your request by April 29th.

Please send your specialized software request to helpdesk@wright.edu. A technician will follow up with you regarding your request.

Software requests should include:

  • The specific name and version of software being requested
  • What classroom the software will need to be installed in
  • Which Summer term you will be teaching (A, B, C)

Do you need training on classroom equipment?

If you would like training on the use of any equipment available in your classroom before the beginning of Summer Semester, please fill out the Classroom Training request at https://wrightstate.service-now.com/sp?id=wsu_sc_cat_item&sys_id=3f822ea5131d620000263482e144b0d2. A CaTS training representative will contact you shortly thereafter.

If you have any questions, call the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

Phishing Scam Notice for 3/3

Thursday, March 3, 2022

The Help Desk was recently notified of an email phishing scam that targets Wright State members with the subject line of "Covid-19 Benefits," and appears to come from a Wright State email address.

Please be aware that this is a scam. As always, do NOT click on any links or download any documents that may be contained in this email, and do not respond to this email with any personal information. If you have already clicked on a link and entered any personal information or your Wright State credentials, please reset your Campus "w" account password immediately.

If you have any questions, or for assistance resetting your password, contact the CaTS Help Desk at 937-775-4827, or email helpdesk@wright.edu.

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