Do you have a support request for CaTS?
A new self-service support request portal is now available through ServiceNow! Classroom support, along with account, access, service, and network access requests can now be made through the ServiceNow Service Portal.
If you have questions about the new Service Portal, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
The Help Desk was recently notified of an email phishing scam that targets Wright State students, faculty, and staff. The email appears to come from Wright State President Cheryl Schrader and contains a message like the one shown below, along with a link to click. DO NOT click the link or provide your Wright State account information! If you have already clicked on the link and entered your account information, please contact the CaTS Help Desk immediately.
BEGIN COPY OF SCAM MESSAGE:
----------------------------------------------------
Subject: Report from President Cheryl B. Desk
President Cheryl B, Schrader sent you a report,
Report_Feb_16_2018 [LINK IS HERE IN EMAIL]
Cheryl B. Schrader, Ph.D
President
Wright State University.
----------------------------------------------------
END COPY OF SCAM MESSAGE
Please be aware that this is a scam. Again, do not click the link in the email.
If you have any questions about this scam, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
CaTS is planning to replace existing classroom Mac Minis with Windows-based PCs. Although we realize this could be a concern for Mac users, we are proposing alternatives for faculty who still want to use a Mac in the classroom.
On this page:
Data collected via LabStats indicates that there were 14,993 logins by customers during Spring Semester 2017. 11,600 (~77%) Windows and 3,393 (~23%) OS X. Below is a percentage breakdown by college.
| Top Level Department / College | Mac Login Count | Windows Login Count | Mac Avg % | Windows Avg % | Unique Mac Users | Unique Windows Users | Unique Mac Avg. % | Unique Windows Avg % |
|---|---|---|---|---|---|---|---|---|
| TOTALS | 3393 | 11600 | 23% | 77% | 415 | 1111 | 27% | 73% |
| AP - Associate Provost Academic Affairs | 461 | 1455 | 24% | 76% | 157 | 420 | 27% | 73% |
|
Chief Information Office |
22 | 36 | 38% | 62% | 5 | 7 | 42% | 58% |
| College of Education & Human Services Admin | 478 | 865 | 36% | 64% | 40 | 65 | 38% | 62% |
| College of Engineering & Computer Science | 207 | 1367 | 13% | 87% | 16 | 66 | 19.5% | 80.5% |
| College of Liberal Arts | 1129 | 3104 | 27% | 73% | 64 | 132 | 33% | 67% |
| College of Nursing & Health | 1 | 164 | 1% | 99% | 1 | 16 | 6% | 94% |
| College of Science & Math | 473 | 1733 | 21% | 79% | 46 | 92 | 33% | 67% |
| Facilities Planning & Management | 0 | 1 | 0% | 100% | 0 | 1 | 0% | 100% |
| Human Resources | 1 | 0 | 100% | 0% | 1 | 0 | 100% | 0% |
| Intercollegiate Athletics | 2 | 21 | 9% | 91% | 2 | 4 | 33% | 67% |
| Lake Campus | 10 | 4 | 71% | 29% | 1 | 1 | 50% | 50% |
| Physical Plant Admin | 0 | 24 | 0% | 100% | 0 | 5 | 0% | 100% |
|
President's Office |
0 | 1 | 0% | 100% | 0 | 1 | 0% | 100% |
| PVN5 | 1 | 7 | 13% | 87% | 1 | 3 | 25% | 75% |
| Raj Soin College of Business | 185 | 2023 | 8% | 92% | 7 | 77 | 8% | 92% |
| School of Medicine | 190 | 79 | 71% | 29% | 15 | 16 | 48% | 52% |
| School of Professional Psychology | 1 | 140 | 1% | 99% | 1 | 20 | 5% | 95% |
| University College | 18 | 14 | 56% | 44% | 4 | 7 | 36% | 64% |
| University Controller | 0 | 1 | 0% | 100% | 0 | 1 | 0% | 100% |
| University Libraries | 1 | 15 | 6% | 94% | 1 | 8 | 11% | 89% |
| University Police Department | 12 | 20 | 38% | 63% | 1 | 3 | 25% | 75% |
| VP - Enrollment Management | 0 | 2 | 0% | 100% | 0 | 2 | 0% | 100% |
| VP - Multicultural Affairs & Comm. Engagement | 0 | 1 | 0% | 100% | 0 | 1 | 0% | 100% |
| VP - Research & Graduate Studies | 155 | 426 | 27% | 73% | 48 | 135 | 26% | 74% |
| VP - Student Affairs | 46 | 95 | 33% | 67% | 4 | 27 | 13% | 87% |
| VP - University Advancement Admin | 0 | 2 | 0% | 100% | 0 | 1 | 0% | 100% |
Using an Apple TV or ShareLink would give Mac users the ability to use their own devices in the classroom.
Rooms Currently Featuring Apple TV/ShareLink
Rooms to be Upgraded With an Apple TV/ShareLink in Summer 2018 (budget dependent)
At the request of the faculty member, port adapters will be provided free of charge.
CaTS would purchase:
Additional port adapters would be available through the CaTS Help Desk for a one-time or semester long use.
Depending on demand, CaTS would purchase approximately 10 MacBook Air laptops with the appropriate adapters and travel bag for those faculty who need to use a Mac in the classroom. These could be checked out from the CaTS Help Desk at the start of the Semester and returned once the semester is over.
CaTS would repurpose 10 Mac Mini cart systems, and faculty members would schedule classroom delivery for the semester. CaTS staff would deliver, setup, and tear down for each requested class.
CaTS has recently implemented and tested an upgraded campus voicemail system.
On February 6, 2018, CaTS will replace the current voicemail system with this new system for all campus voicemail users. This upgrade is needed since the current system is 10 years old and the vendor no longer provides support.
To ensure a seamless transition, CaTS is asking that users prepare for this upgrade before the system cutover on February 6. The website listed below will guide you through setting a new PIN and configuring your personal greeting on the new system. These steps should take less than 5 minutes to complete.
Important Notes:
Additional capabilities of this new service will be announced at a later date.
For questions regarding this change, please contact the CaTS Help Desk at (937) 775-4827 or send an email to helpdesk@wright.edu.
*Requires Microsoft Authenticator App to Two-Factor into the following applications*
Workaround is to contact the CaTS Help Desk. The Help Desk will temporarily disable Two-Factor Authentication. User will then authenticate into the app and then the Help Desk will re-enable Two-Factor Authentication. Once a login session is established for these applications, Two-Factor challenge does not regularly reoccur.
Workaround is to authenticate on a whitelisted network (e.g., wired on campus), or contact the CaTS Help Desk. The Help Desk will temporarily disable Two-Factor Authentication. User will then authenticate into the app and then the Help Desk will re-enable Two-Factor Authentication. Once a login session is established for these applications, Two-Factor challenge does not regularly reoccur.
To read about common issues users have experienced when using Two-Factor Authentication, visit https://guide.duo.com/common-issues. These issues are not Wright State specific.
If you do not use a Mac computer running macOS High Sierra (e.g., a Windows PC, or earlier versions of macOS), you can disregard this message. Mac users can check the current version of their operating system by clicking into the Apple Menu, and selecting "About This Mac".
Earlier this week a vulnerability was identified in all versions of macOS High Sierra (10.13+) that allowed users access to administrative features of the system by using a blank password with the default administrator account. On Wednesday Apple released a security update for the vulnerability through the Mac App Store (click here for details), and is pushing the update through their standard update process for systems running version 10.13.1.
This is a required security patch for all macOS High Sierra users. Computers still running version 10.13 of High Sierra may have to update to version 10.13.1 in order for the update to be available. Users can update through the Mac App Store by following the instructions on Apple's website.
If you have any questions, contact the CaTS Help Desk at (937) 775-4827, or email helpdesk@wright.edu.
CaTS has noticed an increase in the number of phishing attempts targeting Wright State faculty, staff and students. These scams are an attempt to steal your personal or student information, present you with fake job opportunities, or persuade you to transfer money to fake organizations.
What are phishing scams?
How can you avoid phishing scams?
If you receive an email and are unsure if the message is a scam, feel free to contact the CaTS Help Desk at (937) 775-4827. We can help you determine whether the email you received is real or not.
Wright State Community Member,
I want to thank everyone who participated in the CaTS 2017 Satisfaction Survey conducted in the Spring Semester. We are continuously looking for ways to improve our services, and your feedback is crucial in helping us set our goals for the future.
You can view the full results of the survey here: https://www.wright.edu/sites/www.wright.edu/files/page/attachments/CaTS%20Satisfaction%20Survey%202017.pdf.
Survey Statistics
This year we identified five themes when reviewing the comments and requests given in the survey responses:
Thank you again for your feedback on this year's survey.
Craig Woolley
Chief Information Officer
CaTS will be conducting maintenance on the Banner system during the date and time listed below:
Date: Sunday, October 22, 2017
Time: 6 a.m. – 2 p.m.
During this time, CaTS will be updating core Banner modules that will address bug fixes, meet financial aid regulatory requirements and meet prerequisites for Banner 9.
Access to all Banner-related services will be unavailable, including the following:
If you have questions regarding this maintenance, contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.
The CaTS Banner 9 development team has been working hard the last few months on getting Banner 9 ready for use by the university. See below for the latest updates and preliminary timelines for this important upgrade.
