On Campus Printer Issues
On Thursday, December 20, some users on campus began experiencing issues when printing to certain network printers. If are trying to print to a network printer on campus and receive a box asking if you “trust this printer”, please click the “Install driver” button. This will allow you to continue printing to that printer. An screenshot of this box can be viewed at the link shown below:
If you continue to have any difficulties with printing, please contact the CaTS Help Desk at (937) 775-4827.
CaTS News: Changes to Instructor Station Computers
Recently, CaTS has been working to improve the performance of instructor station computers located in the electronic classrooms. Beginning in the spring semester, CaTS will remove the firewall authentication process from these computers. Firewall authentication currently happens when the Internet Explorer window opens to the access.wright.edu website after the initial computer login.
This change will accomplish two things. First, it will eliminate the requirement for faculty to log in a second time in order to access the internet. The initial computer log in will be the only one needed. Secondly, the time needed to startup the computer and have it available for class is reduced.
If you have any questions concerning this change, please contact the CaTS Help Desk at (937) 775-4827, or send an email to email@example.com.
Wright1 Card System Maintenance for 12/17 - 12/18
CaTS will be conducting system maintenance to the Wright1 Card system on Monday, December 17, and Tuesday, December 18. Maintenance will begin at approximately 12 noon on Monday and should conclude by 12 noon on Tuesday. During this time, the following Wright1 Card system services will be unavailable:
- Card usage at campus vending machines
- Wright1 Card deposit stations
- Wright1 Card deposits from within WINGS
- The Wright1 Card office will close at 1pm on Monday, December 17
CaTS will notify the university once the Wright1 Card system is operational. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.
RaiderMail Update - Mac Mail Setup Information
Please note: this message only applies to users running the Mac Mail email client on their Macintosh computer. If this is not you, please disregard this message.
Recently, some Mac Mail users have experienced problems with the Microsoft Exchange setup used to access their RaiderMail email. To create a more reliable connection to RaiderMail, CaTS is recommending that all Mac Mail users configure their client to use an IMAP connection.
If you are a Mac Mail user, please follow the instructions located at the following website to ensure that your client is setup as an IMAP connection.
If you have any questions concerning this information, please contact the CaTS Help Desk at (937) 775-4827, or send an email to firstname.lastname@example.org.
CaTS System Maintenance for 12/9/12
CaTS will be conducting system maintenance during our regularly scheduled maintenance window on Sunday, December 9, from 6:00 – 8:00 a.m. During this time access to the following services will be unavailable:
* WINGS Express
* Banner Admin
* Parking Services
* Wright1 Card Services
* Software & Music Sales
* Banner Related Services
If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to email@example.com.
RaiderMail Update - Spam Filtering
Wright State University has been successfully using the Proofpoint anti-spam/antivirus software for the past four years. During the transition to RaiderMail we opted to continue using our existing Proofpoint services in addition to the anti-spam filter from Microsoft that is available with RaiderMail.
We are currently evaluating whether we should continue using the Microsoft anti-spam software due to concerns with its configuration options. After all accounts have been migrated to RaiderMail, which should occur before the end of the year, we will make a recommendation regarding the continued use of the Microsoft anti-spam software. Until that decision is made we urge you to monitor your RaiderMail Junk E-Mail folder for misfiled messages. If you would like to turn off the junk e-mail filtering, see the link below. We also recommend that you review the daily End-User Digest email generated from Proofpoint for messages that Proofpoint has marked as spam.
Disable Junk E-Mail Filtering in RaiderMail:
Documentation on Proofpoint can be found at:
To login to Proofpoint to change settings and view quarantined messages go to: http://antispam.wright.edu/
As a reminder, there is documentation available for RaiderMail at the following website: https://support.wright.edu/raidermail/. Two new sections that you might find useful have been added to this website: “Known Issues” and “Microsoft Notifications”.
Reminder: Classroom VHS Players Being Phased Out
CaTS wants to remind you that as of June 1, 2012, any electronic classroom that is renovated will have the VHS/DVD Combo player removed. In its place a Blu-Ray/DVD player will be installed. In addition, any new electronic classrooms being built will have only the Blu-Ray/DVD player installed. If you would like to read the original announcement concerning this project, which includes more detailed information than this reminder, please see the following document:
Several electronic classrooms (listed below) were upgraded or built throughout the previous summer quarter. These rooms no longer have VHS capability. We encourage faculty members to begin t ransitioning their VHS media to a digital format as soon as possible. If you have any questions or concerns, please contact the CaTS Help Desk at x4827.
*Classrooms that do not have VHS players*
Medical Sciences Building – room 120
Millett Hall – room 497
Rike Hall – rooms 016, 018, 020, 033, 036, 041, 044, 147, 054, 058, 060, 072, 154, 157, 158, 160, 161, 163, 166
Russ Center – rooms 144, 146, 148,150, 152c (Scale-Up Room), 153, 154
University Hall – rooms 009, 084, 086, 267
Official Notice from CaTS Concerning Phishing Scam-November 15, 2012
Wright State University Students, Faculty, and Staff,
If you receive any message in your WSU email that asks you to click on a link and enter your account information in order to get the latest news from Wright State, DO NOT click on the link or reply to the message. This is a scam, and someone is attempting to obtain your account information.
Please note that CaTS and Wright State University will never ask you for your account information through an email.
Please call the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827 with any questions or concerns, or if you suspect that an email you received is spam.
University RaiderMail Update
In the wake of the ongoing RaiderMail transition, some faculty and staff have reported situations where emails have not been delivered but no “undeliverable” or “bounce” notice has been returned to the sender. CaTS is trying to identify and investigate all such reports. In the meantime, we need to make sure that all emails, especially student emails to faculty and vice versa, are being followed up on. Here are some suggestions.
- If a student claims to have sent an email you did not receive, he or she should be able to provide evidence by showing you the sent mail record. At this time, emails all appear to be properly recorded in the sent mail folder even if they are “undeliverable” or “bounced”.
- Encourage students to send delivery and read confirmation when they send their work to a faculty member. The faculty would then just have to acknowledge the read receipt.
If you are forwarding your RaiderMail to another email provider (e.g. Gmail) and you are using that provider as your primary email account, make sure that your “From” address is that of the provider (e.g. firstname.lastname@example.org). If you attempt to use your "@wright.edu" address as your "From" address with the external provider you will not receive non-delivery reports or bounce messages since the provider will discard them. Additionally, attempting to use a "@wright.edu" address with an external provider may increase the chances that your message will be classified as spam to other external domains.
Finally, help CaTS understand what may be going on by reporting all instances where emails may have been lost. If anything like this has happened to you, please contact the CaTS Help Desk at x4827.
University RaiderMail Update-November 9, 2012
Over the past few months, CaTS has been in the process of migrating all university email clients to the new RaiderMail Email system (which is built on Microsoft's Live@edu service). All student accounts have been successfully migrated and all faculty and staff accounts will be migrated by the end of the 2012 calendar year. To date the new services have received very positive feedback from the university community in regards to the improved web interface, messaging/calendaring functionality, email storage space, mobile device support and a number of other new features.
With the adoption of any new enterprise wide service it is safe to assume there will be some minor issues integrating the new services into the university environment. CaTS is making every attempt to identify and quickly resolve issues related to the new RaiderMail services. You can assist with this process by contacting the CaTS Help Desk and reporting any problems that you may encounter with the new services.
As documented in the initial RaiderMail welcome email we are continuing to ask clients to periodically check their new "Junk Email" folder for any messages which may be misclassified as spam. CaTS is continuing work to resolve any problems related to the misclassification of messages. This feature can be disabled through the RaiderMail Online web interface (available via the Email/Calendar icon in WINGS) by clicking on “Options…See All Options…Block or Allow”, then selecting the option for “Don’t move e-mail to my Junk Folder”. Note: if you are using the Outlook desktop client you will still need to check for messages in your Junk Email folder.
For clients who forward their RaiderMail to external email accounts such as Gmail or Yahoo!, and who also send email messages via RaiderMail, please refer to the following link for known issues with this configuration.
CaTS is continuing to work towards making RaiderMail a very successful service and would like to thank those who have provided feedback on the new services.
To report any outstanding problems, or if you would like to request additional information, please contact the CaTS Help Desk at (937) 775-4827 or send an email to email@example.com.