Email Delivery Delays
At this time, Wright State and other universities using Office 365 are
experiencing email delivery delays. Microsoft is aware of the issue and
is currently working on a resolution. If you have questions, please
contact the Help Desk at (937) 775-4827.
Announcing REMARK Scantron Exam Software
CaTS is pleased to announce that REMARK, our new examination scoring software, is now available. Welcome packets have been distributed to all clients using our services during Spring and Summer A/C Semesters. Many of you have already switched to this product and are receiving reports and spreadsheets in the new formats. Over the summer, Exam System II will be phased out and Remark will become the standard package. We will continue to process special requests for Exam System II until October 1, 2014 to transition those who are new to REMARK in the Fall Semester.
REMARK documents are available on the Scanning website. These pages include report examples, request options and helpful information.
Some important highlights include:
- Costly header sheets are no longer required/used
- Multiple answer questions are permitted
- Extra Credit can now be identified and calculated
- Weighting is more flexible
- An additional spreadsheet format option has been made available in response to Faculty feedback
- Test Item statistics may also be exported
Paper reports are still available. However, electronic results are now distributed through FileLocker. FileLocker encrypts the data and eliminates the need to place passwords on each file. Before using FileLocker please remember:
- It is only available to Faculty/Staff (uses your “w” account)
- It is accessible with any on-campus connection
- Off campus connections must be made by first signing into VPN
If you have questions about this software, please visit the 035 Library Annex Scanning Services Center, call (937) 775-4027, or email email@example.com. Documentation is also available in hard copy format at the window. If you have questions about FileLocker or VPN, please contact the CaTS Help Desk at (937) 775-4827.
Wireless Connectivity Issues Resolved 6/17/14
Today's issues with the university wireless connection have been
resolved. If you are still experiencing issues with wireless
connectivity, please contact the CaTS Help Desk at (937) 775-4827 for
Campus Wireless Connectivity Issues for 6/17/14
Currently, many users are experiencing connection issues when using the
"WSU_EZ_Connect" wireless connection. CaTS is aware of the situation and
are actively working to resolve this issue. In the meantime, wireless
connectivity is still available by using the "WSU-Secure" connection.
CaTS will notify the university when wireless connectivity returns to
normal. If you have any questions, please contact the CaTS Help Desk at
How To Use the Scheduling Assistant
The Scheduling Assistant within Outlook allows you to invite groups of people to a meeting without having to contact them individually via email. For an excellent description and tutorial on using the Scheduling Assistant, visit the University of Wisconsin-Eau Claire's website, located at http://www.uwec.edu/Help/email/MicrosoftOutlookSchedulingAssistant.htm
Information About Email Access Through WINGS
As some of you may have experienced today, access to WSU email from
within WINGS was unavailable for a short period of time. CaTS would like
to remind you that if at any time you cannot login to your email through
WINGS, you can still visit the Outlook Web App website and login there
with your Office 365 (RaiderMail) username and password. The website is
located at http://outlook.wright.edu. Enter your username (your
@wright.edu email address) and associated password. If you have
forgotten your password, find step-by-step information on how to change
it at the following website: https://support.wright.edu/url/?3e.
If you have further questions regarding your WSU email, feel free to
contact the CaTS Help Desk at (937) 775-4827.
Introducing Microsoft Lync and Office 365
Microsoft Lync Coming Soon
On June 9, all university faculty, staff, and students will have access to a new service from Microsoft called Lync. This new service is a communications systems that provides voice and video chat, instant messaging capabilities, computer screen sharing, and more.
There are different versions of Lync, depending on your operating system or mobile device, with each one having some difference in features offered. If you would like to learn more about Lync, what versions are offered, and to see how it works, check out our Lync Help and Training website, available at https://support.wright.edu/url/?3z
Those of you who use the Collaborate software through Pilot may be wondering how Lync compares to that system. CaTS and the CTL have created a document that details this information. You can find it at the link below:
RaiderMail Service to Be Called Office 365
As the university adopts more Microsoft services (such as Lync), and in order to be consistent with Microsoft’s naming conventions, CaTS will be changing the name of our RaiderMail service in order to better describe what Microsoft services we offer. At the same time we launch the Lync service, we will begin using the name “Office 365”, which is Microsoft’s official name for the suite of online services which includes email, calendar, contacts, and Lync.
Please take note that nothing will be required from you for this change to take effect. You will still have the same email and calendar system, and you will still access these services in the same way you’ve always done. CaTS is working to have all of our documentation changed soon to reflect this new name, but you may still see the “RaiderMail”
terminology used on some portions of our website.
With a new name and a new service, we know that you might have some questions. No problem! Feel free to give us a call at the CaTS Help Desk and we’ll be glad to answer them for you. You can reach us at (937) 775-4827, or toll free at 1-888-775-4827. You can also send us an email at firstname.lastname@example.org.
Best Practices for Your Email & Calendar
The following are best practices to keep in mind when using your WSU email and calendar. Unless otherwise noted, these apply to Microsoft Outlook 2010 for Windows and Outlook 2011 for the Mac. If you have questions about any of the topics presented here, please contact the Help Desk.
1) Always respond to each meeting request you receive.
When you receive a meeting request in your Inbox, you should decide what to do with that request and respond appropriately. By selecting 'Accept,' 'Tentative', 'Decline,' or 'Propose New Time,' you are letting the meeting organizer know your intentions about the meeting. If you delete the meeting request it will be removed from your calendar and the organizer will not be notified what you have decided. This will also prevent you from having to manage multiple requests for a meeting in case the organizer decides to change any information about the meeting.
2) Use the Outlook Web App or Microsoft Outlook clients to manage your email & calendar.
Outlook Web App gives you access to your email, calendar, and contacts from your web browser. Microsoft Outlook 2010 for Windows and Outlook 2011 for Mac give you the full functionality of your email, calendar, and contacts, and stores that information on a Microsoft Exchange server. Programs such as Thunderbird and Mac Mail do not provide full syncing functionality for your account. To learn more about Outlook 2010, including setup instructions see the Setting Up Microsoft Outlook 2010 website. For Outlook 2011, seeSetting Up Microsoft Outlook 2011.
3) Don’t use iCal to manage your calendar.
Using iCal to manage your calendar may cause issues with meetings on your calendar. The meetings may get deleted or outdated. CaTS highly recommends that you use Microsoft Outlook 2011 on a Mac for access to your email and calendar. If you want to use Mac Mail to access your email, we strongly suggest you use Outlook Web App to manage your calendar instead of iCal.
4) Remove any meeting cancellation you receive.
If you receive a meeting cancellation, click "Remove from Calendar" to remove the meeting from your calendar. Simply deleting the cancellation from your Inbox won't remove the meeting from your calendar.
5) Always send meeting updates.
If you modify one of your own meeting requests, you should always send invitees an update. To do so, click the "Send Update" button inside the meeting request window.
6) Let someone know if you give them permission to see your calendar.
After setting calendar permissions for someone to view your calendar, you should always let them know via email or phone that you have set those permissions for them. That person will then need to open your calendar using the instructions outlined on the following pages:
Viewing Another User's Calendar in Outlook 2010 for Windows
Viewing Another User's Calendar in Outlook 2011 for Macintosh
Pilot Maintenance Now Complete
The system maintenance for the Pilot system has been completed and it is now available. If you experience any problems, please contact the CaTS Help Desk at (937) 775-4827 during normal business hours.
This list is maintained by Computing and Telecommunications Services.
Reminder: CaTS System Maintenance for 5/24 - 5/25/14
CaTS will be conducting system maintenance on the Pilot system during the dates and time listed below:
Dates: Saturday, May 24 – Sunday, May 25, 2014
Time: 11:00pm – 3:00am
During this maintenance time, the Pilot system will be unavailable. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.
This list is maintained by Computing and Telecommunications Services.