Resources to Address Workplace Conflict

WORKPLACE BULLYING:

What is it?
In a recent article put out by impactsolutions, Wright State’s Faculty & Staff Assistance Program provider, research varies on the most commonly perpetrated bullying behaviors.  According to the Workplace Bullying Institute, the five most common bullying behaviors are:

1) Falsely accusing the victim of errors not actually made (“Oh, now look what you’ve done”), but refusing to show or prove any error;
2) Staring, glaring, or behaving nonverbally in order to intimidate, but clearly showing hostility;
3) Discounting the person’s thoughts or feelings in meetings with peers (“Gee, duh, thanks for sharing, Susan”);
4) Using the silent treatment to “ice out” and separate the victim from others;
5) Making up rules on the fly that the bully himself or herself does not follow but has then imposed on the victim.

Understanding the broad range of bullying behaviors can help you spot them. (impactsolutions, FrontLine Supervisor, Newsletter, March 2015)

What resources are available?
Visit www.myIMPACTsolution.com  and review articles on workplace bullying and complete the Skill Builder “Nobody Likes a Bully: Bullying in the Workplace.”

Who do I go to for help?
Supervisor or VP/Dean
Human Resources – Employee and Labor Relations
Office of Equity and Inclusion

HARASSMENT OR DISCRIMINATION:

What is it? 
Discrimination is making a distinction regarding education or employment based on    something other than ability and effort.  Harassment is interfering with another’s work or education by creating a hostile environment.  Sexual Harassment is conduct of a sexual nature that also involves employment or educational decisions.

What resources are available?
Visit www.myIMPACTsolution.com  and review articles on workplace diversity and complete the Skill Builder “Cultural Diversity in the Workplace”, and/or “Sexual Harassment Prevention in the Workplace.”

Who do I go to for help?                   
Supervisor or VP/Dean
Office of Equity and Inclusion
Human Resources – Employee and Labor Relations

DISPUTE RESOLUTION:

What is it? 
Dispute Resolution is a process that can be used to resolve work-related problems. The Dispute Resolution process is available to all non-bargaining unit classified staff and all unclassified staff.

What resources are available?   
Visit Dispute Resolution Procedures for information on our Informal and Formal Dispute Resolution processes.

Who do I go to for help?
Supervisor or VP/Dean
Human Resources – Employee and Labor Relations
Office of the Associate Provost

MEDIATION:

What is it? 
Mediation is a conflict resolution process that allows for an independent third party to assist with difficult workplace conversations. The mediation process is voluntary and available to all faculty and staff as applicable.

What resources are available?   
Visit www.myIMPACTsolution.com and review the Skill Builder video on “The Art of Conflict Resolution.”

Who do I go to for help?                     
Human Resources – Employee and Labor Relations
Mediation services are provided by Employee and Labor Relations and impactsolutions. A fee may be involved for services provided by impactsolutions.

ADDITIONAL ARTICLES OR RESOURCES AVAILABLE:

Once you have logged onto: www.myIMPACTsolution.com you can click on the “Balancing,” tab and review articles on Communication and Conflict Resolution, such as:

  • Anger: Events, Cues and Control
  • Being Assertive: Reduce Stress, Communicate Better
  • Resolving Conflict Constructively and Respectfully
  • Cool Rules to Break the Anger Chain
  • Practicing Listening Skills

COUNSELING:

For faculty or staff members who may prefer personal counseling, our faculty and staff assistance program benefit also provides up to six (6) free sessions of counseling per problem occurrence.

You can learn more about the counseling benefit offered through our faculty and staff assistance program by reviewing the FSAP Welcome Letter and Cards found on the Human Resources website at: Faculty and Staff Assistance Program.

Also, after logging onto: www.myIMPACTsolution.com you can review information specific to the Counseling services provided through impactsolutions, such as:

  • Frequently Asked Questions about Counseling
  • Types of Counseling
  • Fiscal Fitness Credit Counseling
  • Premarital Counseling and
  • Marriage Counseling