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Prescription Drug Plan Update: Upcoming System Migration and Enhancements
In late 2009, our parent company completed a deal to sell its NextRx pharmacy benefit management subsidiaries to Express Scripts, and subsequently entered into a contract with Express Scripts to provide certain operational and administrative support for our prescription drug plans. As a result, customers will gain the advantage of best-in-class programs from both organizations and integration of their medical and pharmacy benefits from leaders in their respective fields.
We continue to control pharmacy policy, clients' prescription drug programs and benefit designs. However, Express Scripts will begin processing prescription drug claims and managing pharmacy operations once accounts have migrated to their pharmacy operating platform. Your organization will start migrating on April 1, 2010.
Upon migration, members will keep their existing ID cards and numbers, Customer Service phone numbers, drug list/formulary and benefit designs. However, mail pharmacy customers and website users will experience some changes beginning April 1.
Mail Pharmacy Current NextRx mail service pharmacy customers will transition to Home Delivery from the Express Scripts Pharmacy.
What Isn't Changing:
What's Changing:
Web Experience Members who currently use our website to access pharmacy information will continue logging into the same site. However, beginning April 1, they will be redirected to the Express Scripts website and asked to provide registration information. This information will be used to manage members' pharmacy benefits and preferences for communication and privacy.
Other web changes include:
Member Communications Current mail pharmacy customers were sent letters that detail the changes listed above on March 19. These mailings will also include an Express Scripts Pharmacy new patient information order form and a Frequently Asked Questions document.
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