Wednesday, November 20, 2013, 9 am to 12:30 pm
Student Union, Endeavor Rooms B & C
We all have ‘customers’ – some internal (students; staff; faculty) and some external (parents; vendors; the community). The service we provide defines how we’re each perceived and how our unit/department/school is perceived. This seminar – open and beneficial to all WSU personnel – will look at: the power of ‘one’ – how we each represent WSU and our area; the definitions of ‘customer’ and ‘exceptional’ service; the importance of establishing a personal standard; the need to take responsibility and ownership; being solution-focused; and how to avoid over-promising – while still delivering. Registration is required. Please contact OD and Learning at firstname.lastname@example.org or call ext. 4705.