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Wright State University administrative and academic offices will be closed beginning December 24, 2014, and reopen January 2, 2015, at 8 a.m. Please enjoy the holidays with your family, as we enjoy them with ours.

Exceptional Customer Service

Wednesday, November 20, 2013 - 9:00am to 12:30pm
Student Union, Endeavor Rooms B & C
Audience: 
Faculty
Staff

We all have ‘customers’ – some internal (students; staff; faculty) and some external (parents; vendors; the community). The service we provide defines how we’re each perceived and how our unit/department/school is perceived. This seminar – open and beneficial to all WSU personnel – will look at: the power of ‘one’ – how we each represent WSU and our area; the definitions of ‘customer’ and ‘exceptional’ service; the importance of establishing a personal standard; the need to take responsibility and ownership; being solution-focused; and how to avoid over-promising – while still delivering. Registration is required. Please contact OD and Learning at odandlearning@wright.edu or call ext. 4705.

For information, contact