Training and Development - Supervisory Development Programs

Joining the rank and file of supervision typically means meeting greater challenges and increased responsibility. The Center for Performance Excellence can serve as your one-stop resource for establishing yourself as a supervisor, managing employee performance, and creating a positive work environment. Whether you're new to the role of a supervisor, or have years of experience but would like additional tips and strategies for the areas where you struggle, we can help. These programs can be customized to meet various levels of supervision.

• Coaching for Improvement* (PDF document)
• Coaching for Success* (PDF document)
• Developing Managers into Leaders (PDF document)
• Effective Team Building Skills (PDF document)
• Identifying, Addressing and Resolving Conflict (PDF document)
• Intergenerational Diversity (PDF document)
• Myers-Briggs Type Indicator (PDF document)
• Professional Presentation Skills (PDF document)
• Emotional Intelligence
• Reviewing Performance Progress
• Setting Performance Expectations* (PDF document)
• Supervisory Skills for New Supervisors (PDF document)
• Workplace Communication
• Creating a Customer Service Culture

We also offer a 3-day Supervisory Development Program. This interactive workshop will give you the knowledge and skills you need to successfully perform as a supervisor in your organization. The workshop covers the following topics:

• The Role of a Supervisor
• Planning for Success
• Supervisory Styles (MBTI)
• Effective Communication Strategies
• Performance Management: setting goals, giving feedback, addressing performance issues
• Delegation for Development and Results
• Dealing with Difficult People and Conflict Management
• Team Building and Effective Meeting Management
• Strategies to reward and recognize performance
• Time and Task Management

For more information and free consultation, contact The Center for Performance Excellence at (937) 775-1100.