CoLA Technology
Frequently Asked Questions (FAQs)

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Here are a few questions people ask concerning common problems with their computers.  Just click the question to go to the answer.  

If you can't find the answer to your question here, please call the CaTS Help Desk at ext. 4827.

Basic Hardware Problems

  1. What do I do when my computer locks up?

  2. What do I do when my mouse and keyboard won't work?

  3. What do I do when my mouse or keyboard won't work?

  4. What do I do when a window appears and says I have performed an illegal operation?

  5. What do I do when my screen turns blue and has a lot of words on it that make not sense to me?

  6. Where are the files I know I saved?

  7. Why won't my printer print?

  8. My computer is making an unusual grinding noise.  What should I do?

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Drives and Files

  1. How do I know which drive I'm on?

  2. Where should I save my files?

  3. Are my files backed up?

  4. Which of my drives are private?

  5. Why can't I open this file?

  6. How do I open an email attachment?

  7. What do I do when a file on a floppy disk won't open?

  8. I have a PC and need to open a Mac formatted disk.  How can I open a file on the Mac disk?

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Miscellaneous

  1. My computer is running more slowly than usual.  Is there anything I can do?

  2. I'm writing a book/article; where can I get help interpreting what the publisher wants?

  3. Should I turn off my computer at night?

  4. Should I give my passwords to anyone else?

  5. What information do I need when I call the help desk?

  6. How do I access my H: or K: Drive from an electronic classroom?

         
 

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This web site was created and is maintained by the CoLA Technology Committee.
Comments or questions?  E-mail virginia.gimenez@wright.edu
This page was updated 02/02/04