Voice Mail Instructions

The first time you access your voice mailbox a tutorial will take you through the setup of your mailbox. You must accomplish these steps in order to allow the system to properly set up the menu for the room telephone number.

Set Up Your Personal Greeting

Each student has a six digit assigned mailbox. To determine your mailbox number, refer to the document containing your long distance authorization. (Personal Identification Number)

1. From your room, pick up the telephone and dial your voice mail access number, 1010. You will hear "To retrieve messages for 911234 press 1, to retrieve messages for 921234 press 2"

2. During this greeting press the digit corresponding to your mailbox.

3. You will hear "Hello, mailbox (mailbox number) please enter your pass code."

4. Enter your pass code (8 digit Long Distance Access or PIN). You will hear a short introduction about recording your greeting and your name.

5. When prompted press 8 to get User Options.

6. Press 4 when prompted to record your greeting.

7. Press 6 when prompted to record your name.

8. When finished recording press #.

Example of a greeting:

HI, THIS IS                . I AM NOT AVAILABLE TO ANSWER THE PHONE AT THIS TIME. PLEASE LEAVE YOUR NAME, TELEPHONE NUMBER AND A SHORT MESSAGE. I WILL RETURN YOUR CALL AS SOON AS POSSIBLE. THANK YOU.

9. Press 7 to listen to your greeting.

10. When you are finished listening to your message press 9 to save it, or press 3 to discard it and record a new greeting.

Accessing Your Voice Mail

From your single room -  Dial the main voice mail number 1010, wait for prompt and enter your PIN.

From your multiple room - Dial the main voice mail number 1010, enter your position number for your mailbox (1,2,3,or 4), wait for prompt and enter your PIN.

From off campus - Dial (937) 775-1010. When your voice mail answers, it will say "Welcome to the message center, please enter a mailbox number," upon this response enter your mailbox number (ex. 3333), press * at your voice mail prompt, enter your PIN to retrieve messages.

From another campus phone - Dial the main voice mail number 1010, press *, enter your mailbox number (ex. 3333), press * at your voice mail prompt, enter your PIN to retrieve messages.

Changing Rooms

If you change rooms, your mail box number changes but your PIN number stays the same.  Therefore, although the PIN number stays the same, your voice mail needs to be set up again.  Once Residence Services and Telecomm Services has made the necessary changes to your account, you can set up your new voice mail by doing the following:

Dial 1010, enter your new mail box number, when the old greeting begins, wait for prompt and enter your PIN code. Press 8 (U) for User Options, press 4 (G) to change the greeting, and 6 (N) to change the name.

FAQ

What happens if you lose your PIN number?

If your PIN number is lost you can get another PIN number from the Telecommunications office located in the basement of the library. (015 Library) Remember to bring your picture ID.

What happens if your suspect someone has stolen your PIN?

If you suspect someone has stolen your PIN number, immediately report it to the Telecommunications office in order to get it changed. If you receive your phone bill and there are charges that you think you did not make, you can file an appeal in the Telecommunications Office. (015 Library)

What should you do if your receive harassing phone calls?

Contact Public Safety at extension 2111 if calls continue. You can file a report and they will decide the course of action.

Other Telecommunications Services

Residents are not to enlist any outside services to be billed back to their campus telephone number.  Examples other than long distance would be voice mail, third party calls, etc.  The University provides the telecommunications services for Resident Students and this is billed to the students on a quarterly basis within the Communication Fee that is on your Bursar bill.  ANY service charged to your campus phone will be billed back with a surcharge to the student.  When outside agencies are enlisted, the charges show up on the University's phone bill.

Telephone Tips

• Cordless telephones may be an interference and other people may be able to hear your conversations.
• Make sure your telephone is plugged into the ivory jack, not the gray or black one.
• If your phone is not working properly and is hooked in with a modem, unplug the modem to make sure it isn't the problem.
• If you have a problem with your phone, try plugging a friends phone into the jack to determine if it is a problem with your phone or the jack.
• Make sure cords are not broken or have exposed wires.
• Use a good quality touch-tone phone.
• Make sure that batteries are charged sufficiently on cordless phones. If you hear static or buzzing, try changing the channel.

ALL CABLE SERVICES AND MAINTENANCE PROBLEMS SHOULD BE REPORTED TO TIME WARNER CABLE AT (937) 294-6400.

Telecommunications is not responsible for maintenance problems or cable cords. If you want additional premium channels you should also contact Time Warner at (937)294-6400.