WARRANTY REPAIR

Getting Started

For warranty repair on MPC/OmniTech equipment a simple call to the CaTS Help Desk will get the process started. See the information below for more details. However, many other companies will ask for the serial number of the equipment and a copy of the packing slip or invoice in order the have equipment repaired. To get a copy of this paperwork, you will need to know the purchase order number for your computer or printer. Once you have the PO number call Accounts Payable and request a copy of the invoice and packing slip. View the Accounts Payable Contacts page.

Items ordered using a WSU credit card can be handled in a similar manner, however, all paperwork (receipts invoices, etc.) for these orders are the responsibility of your department. If equipment must be returned to the company or sent to a repair center, your department will be responsible for shipping charges.

 

Before You Ship  |   Apple  |   HP  |   Mac Depot  |   MPC  |   Pomeroy  |   Sony  |   Viewsonic

 

Before You Ship

Before sending any item off campus for repair, it is important that the vendor provide you with a tracking number. This number, often called an RMA or Reference Number, should be clearly marked on the outside of the box as well as recorded by your office for future reference.

Items have been lost in shipping and without some type of tracking number, there is no way to search for the item. If you are shipping an item out via Receiving, make sure that the RMA number is clearly printed on the outside of the box and that you record any shipment number used by the carrier service (ie: FedEx, UPS.)

We also recommend attaching a note directly on the equipment indicating the tracking number and a contact name and phone number. This can be as simple as taping your business card to the equipment.

 

Apple

Power Mac G4: 1 year on-site warranty.
iMac: 1 year carry-in warranty.
PowerBooks: 1 year mail-in warranty.

Customer Service: 1 800 SOS APPLE
Apple Website: http://www.apple.com

MacDepot also handles Apple repairs.

 

HP

PCs: Warranty varies by product line.
Laser Printers: 1 year warranty.
Deskjets: 1 year carry-in warranty.
Note: Warranty periods may vary from those listed above. Check your owner's manual for exact warranty coverage.

Contact the Help Desk at 1-888-775-4827 for warranty and repair information for HP desktops and laptops.

 

Mac Depot

Macintosh repair specialists including in warranty and out of warranty support.

2025 E. Dorothy Lane
Kettering, OH 45420

(937) 643-2667

 

MPC

Contact the Help Desk at 1-888-775-4827 for warranty and repair information for MPC desktops and laptops.

 

Pomeroy

Pomeroy can service any Hewlett-Packard (HP), Compaq or IBM computer or printer either in-warranty or out of warranty. For repair assistance, please contact the CaTS Help Desk at x4827. They can diagnose the problem and log a service request to Pomeroy for you if neccessary.

If you prefer to handle the service request yourself, please follow this procedure:

  1. Check the computer and write down the make, model and serial number.
  2. Call Pomeroy Dispatch at 1.877.553.6622.
  3. Provide a description of the problem and any testing that's been done.
  4. Provide the location and contact information.
  5. Provide ideal time for service visit.

A service technician will be dispatched within 8 business hours. Pomeroy makes every effort to have all service calls fully resolved within 72 hours, however if replacement parts need to be ordered additional time will be required.

 

Sony

Monitors: 1 year warranty. Items to be returned to repair center.

Sony Technical Support: 1-800-326-9551
Sony Service and Parts:1-800-488-7669

 

Viewsonic

Monitors: 1 year warranty. Items to be returned to repair center.

Viewsonic Customer Service: (909) 468-5800

 

 

3640 Colonel Glenn Highway - Dayton, Ohio - 45435