Warranty Repair Information
for university departments, labs and offices
For personal/home purchase information, go to the Personal Purchase Guides
Apple /
HP /
MPC/Omni Tech /
Pomeroy /
Sony /
Viewsonic /
Non-Warranty
Getting Started |
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For warranty repair on MPC/OmniTech equipment a simple call to the CaTS
Help Desk will get the process started. See the information below for
more details.
However, many other companies will ask for the serial number
of the equipment and a copy of the packing slip or invoice in order the have
equipment repaired. To get a copy of this paperwork, you will need to know
the purchase order number for your computer or printer. Once you have the
PO number call Accounts Payable and request a copy of the invoice and packing
slip.
AP Contacts
Items ordered using a WSU credit card can be handled in a similar manner,
however, all paperwork (receipts invoices, etc.) for these orders are
the responsibility of your department.
If equipment must be returned to the company or sent to a repair center,
your department will be responsible for shipping charges.
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Before You Ship |
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Before sending any iame off campus for repair, it is important that the
vendor provide you with a tracking number. This number, often called
an RMA or Reference Number, should be clearly marked on the outside of
the box as well as recorded by your office for future reference.
Items have been lots in shipping and without some type of tracking
number, there is no way to search for the item. If you are shipping
an item out via Receiving, make sure that the RMA number is clearly
printed on the outside of the box and that you record any shipment
number used by the carrier service (ie: FedEx, UPS.)
We also recommend attaching a note directly on the equipment indicating
the tracking number and a contact name and phone number. This can be
as simple as taping your business card to the equipment.
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MPC (Omni Tech) |
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University-Owned Systems
For basic problem diagnosis, please first contact the CaTS Help Desk
at campus extension 4827. If hardware repair or replacement is
required, CaTS can also arrange this service for you. Just call the
Help Desk!
You won't normally need any additional paperwork such as a copy of
your purchase order when requesting MPC/Omni Tech warranty repair. On the
side of each PC is an asset label with warranty information
and purchase date.
Personally-Owned Systems
If you took advantage of the MPC/Omni Tech Staff and Student discount
program, then your system came with a three-five year warranty. Contact the MPC/Omni Tech Help Desk
at 800.523.3304 x60400. Please have your serial number available when you call.
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Apple |
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Power Mac G4: 1 year on-site warranty.
iMac: 1 year carry-in warranty.
PowerBooks: 1 year mail-in warranty.
Customer Service: 1 800 SOS APPLE
Apple WWW Site: http://www.apple.com
MacDepot also handles Apple repairs.
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MacDepot |
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Macintosh repair specialists including in warranty and out of warranty support.
2025 E. Dorothy Lane
Kettering, OH 45420
937 643-2667
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HP |
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PCs: Warranty varies by product line
Lasers: 1 year warranty.
Deskjets: 1 year carry-in warranty.
Note:Warranty periods may vary from those listed above.
Check your owner's manual for exact warranty coverage.
PC Customer Support Phone: 800-474-6836
Laser Support Phone: (208) 323-2551
HP WWW Site: http://www.hp.com
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Pomeroy |
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Pomeroy can service any Hewlett-Packard (HP), Compaq or IBM computer
or printer either in-warranty or out of warranty. For repair assistance, please contact
the CaTS Help Desk at x4827. They can diagnose the problem and log a service request
to Pomeroy for you if neccessary.
If you prefer to handle the service request yourself, please follow this procedure:
- Check the computer and write down the make, model and serial number
- Call Pomeroy Dispatch at 1.877.553.6622
- Provide a description of the problem and any testing that's been done
- Provide the location and contact information
- Provide ideal time for service visit
A service technician will be dispatched
within 8 business hours. Pomeroy makes every effort to have all
service calls fully resolved within 72 hours, however if replacement
parts need to be ordered additional time will be required.
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