Your Guide to Getting Started with Campus Technology
Whenever you start something new (let’s say college), it’s always smart to be prepared. This is especially true for technology. That’s where CaTS can help. CaTS, short for Computing and Telecommunications
Services, is the university’s computing office. We provide service and support for all campus technology, including Internet access, computer labs, telephones, information technology security, cable television, and much more.
We’re also responsible for managing and supporting many of the online services you’ll use, such as WINGS and WINGS Express.
This site was created to introduce you, the new student, to many of the computing services offered at the Wright State University. The first thing you'll want to do is check out the Essential Services list. It's a quick rundown of the many popular and useful services offered by CaTS that can enhance your technology experience. Secondly, don't forget to review the FAQs and More section to get answers to commonly asked questions about WSU technology.
If you’d like to talk to someone about campus technology, you can give our Help Desk a call or stop by the office. See the Contact Us page for phone numbers and locations.
Although CaTS offers many technology services to the campus community, the following list is composed of essential services that all incoming students should know about. If you are able to access and use these services successfully, your computing experience here at Wright State University will be simpler and much more productive!
- WSU Account Information
A CaTS campus account is issued to all university faculty, staff, and students. The campus account is used to access WINGS, Pilot, lab computers, and the wireless network. You are responsible for any improper or illegal activity that occurs on your account. These activities include, but are not limited to, harassment of others through electronic communication and use of university resources for business purposes. Therefore, you should not share your password with anyone for any reason. Misuse of resources can result in the loss of account privileges and charges filed with the appropriate university offices. A printed copy of your campus account information is delivered to your home address after you apply to the university. A copy can also be obtained at the Help Desk in 025 Library Annex.
University ID (UID)
Your 9-digit University Identification Number (UID) is assigned to you when you apply as a student or become affiliated with Wright State University. Your UID never changes and is never re-used. The UID, along with your PIN, is used to access services within the WINGS Express system.
RaiderMail (WSU Email)
RaiderMail is WSU’s email service, and it has its own username and password that is different than your campus “w” username or UID. You can access your email without knowing your password by logging in to WINGS and clicking on the Email/Calendar button. If you want to access your email on a smartphone, tablet, or desktop computer, you will need to know your username and password. The username is your email address. The password is set for you automatically and you will need to change it to know what it is. Please visit the following website for instructions on how to change your password.
support.wright.edu/raidermail/ - Click on the “Passwords” link on the left
Important Information for Parents: Due to FERPA federal regulations, CaTS is unable to assist parents or legal guardians with logging in to or resetting the password of a student's account. If there is a problem with the account, the student will need to call or stop by the CaTS Help Desk for further assistance.
- Changing/Resetting Your Password & PIN
You are required to change your campus password every 180 days. To do so, log in to WINGS and click on the Change Password link in the upper left corner. If you have forgotten your password, go to the WINGS website and click on the Forgot Your Campus Password? link on the left side of the page.
To reset your PIN (mainly used with your UID to access services within WINGS Express), first log in to the WINGS portal with your campus username and password. Then, click the WINGS Express button in the top right corner. Once in WINGS Express, click on the Personal Information link or tab, and then on the Change PIN link. If you have forgotten your PIN, go directly to the WINGS Express login screen, click the Forgot PIN? button, and follow the instructions.
RaiderMail is WSU’s email service, powered by the Microsoft Live@edu technology platform. All students have a RaiderMail account, which includes 10 GB of email space, a 7 GB SkyDrive, nd more. You can access RaiderMail by logging in to WINGS and clicking on the “Email” link in the top right corner. To read more about RaiderMail visit the RaiderMail Help & Documentation website, located at https://support.wright.edu/raidermail/.
- WINGS Portal
WINGS (an acronym for Wright Information, News, and Group Services) is an electronic portal used by WSU to access various systems, services, and information from one location. This secure site provides you with a customizable layout enabling you to add channelized content that matters to you. Log in using your campus account to access your email, personal calendar, alerts, announcements, WINGS Express, and more.
- WINGS Express
WINGS Express is a personal, self-service site located within WINGS that contains student services such as class registration, financial aid and scholarship information, grades, and much more. To access WINGS Express, log in to WINGS (http://wings.wright.edu) and click on the WINGS Express icon in the top right corner.
- WINGS Resource Center
The WINGS Resource Center provides additional training, documentation, and videos to guide in the use of university computing resources. Students can learn how to register for classes, waive their health insurance, and more.
Using the Laptops2Go service, you can check out a wireless laptop (both Windows and Macintosh are available) for up to four hours FREE of charge! The Laptops2Go office is located on the second floor of the Dunbar Library in the Information Commons area. You must be a registered student to take advantage of this service.
- Software Licensing
Being a WSU student entitles you to significant savings on software from companies such as Microsoft, Apple, and Adobe. Savings of up to 80% off retail are available. The software can be purchased by logging into the WINGS portal (http://wings.wright.edu), clicking on the Resources tab, and then on Order Software under the CaTS Support channel. To see the list of all available titles and to read more about software licensing at the university, visit http://www.wright.edu/software/.
- Hardware Discounts
Considering the purchase of a new computer? Check out student discount information from companies such as Apple, Dell, Gateway, HP, and others at: http://www.wright.edu/cats/purchase/discounts.html.
- Home Base
Home Base offers advanced technical support to help you resolve the most common software issues, including operating system upgrades and virus/spyware removal. Home Base is located in 032 Library. In order to use the services from Home Base, you must first have your computer inspected by the CaTS Help Desk in 025 Library Annex. If needed, they will give you a referral to the Home Base.
- Information Technology Security
Location: http://www.wright.edu/security/ and http://www.wright.edu/itwright/
CaTS wants to make sure that your personal information is protected from spammers and phishers. That's why we created the IT Security website. On this site, you'll find all the information you need to know on how to protect yourself and your information.
- Atomic Learning for Wright State University
Atomic Learning offers video tutorials on current and popular software titles, including Microsoft Office and products from Adobe. All students have access to the full library of videos included in Atomic Learning. If you'd like to get started using this resource, simply follow the link above. You'll need to login with your campus username and password to access the site.
- Student Essentials
The Student Zone website provides more information and links to all of our services that are geared specifically toward students.
Here are some of the most commonly asked questions about CaTS and the services we offer. If you have a question not answered here, feel free to contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.
- What does "CaTS" stand for, and what do you?
CaTS is short for Computing and Telecommunications Services. We provide service and support for all campus technology, including Internet access (wired and wireless), computer labs, telephones, and information technology security. We also offer phone, email, and walk-in support for all of your technology needs. Here's our contact information:
Phone: (937) 775-4827 or 1-888-775-4827
Location: 025 Library Annex (basement of the Dunbar Library)
- Can I share my account information?
Please be aware that the account information for a student (username, password, etc) is for use ONLY by that student. Parents or guardians are not authorized to use the account. If there is a problem with the account that warrants a call to the Help Desk, the student MUST be the one who calls. Due to state and federal laws, parents or guardians will not be able to retrieve account information for the student.
- What is the difference between WINGS and WINGS Express?
WINGS is the university web portal and is used to access various systems, services, and information from one location. You log in to WINGS with your "w" campus username. WINGS Express is a personal, self-service site located within WINGS that contains student services such as class registration, financial aid and scholarship information, grades, and much more. You log in to WINGS Express with your UID and PIN.
- Do I need my own computer?
Computers are an increasingly essential part of the university experience. Could you imagine your life without access to a computer? They’re used for everything from basic e-mail to registering for classes and making housing arrangements to participating in virtual classrooms and taking online tests. Many important steps in your admission, registration and housing process will be done online, so it's important you have access to a computer.
For your convenience, computer labs are available at numerous locations across campus - many of them open 24-hours a day, so a computer is never far away. But most students choose to start their college career off with their own computer.
- Should I buy a tablet (such as an iPad)?
Mobile devices like iPads, Android and Windows 8 tablets offer great flexibly and access to many web services. However, tablets typically cannot run all of the applications that a traditional desktop or laptop computer can. Some courses may require use of software that only runs on a Windows or Macintosh computer, so purchasing a tablet may not meet all of your technology needs.
- Should I get a Windows or Macintosh computer?
Both platforms are supported on campus, but depending on your area of study, one may be preferred over the other. For instance, the College of Education and Human Services uses Macs in most of their coursework, while the Raj Soin College of Business uses mostly Windows systems. Your college may be able to outline for you, in general, the technology needs for your field of study. Your college advisor or other representative may provide more information, or in some cases it may be found on the college's website.
If you prefer a Mac, but are in a college with mostly Windows systems, you may still be able to run Windows software on your Intel-based Mac using Parallels or VMware Fusion software. Check out the Home Software Store for more information.
- Can I borrow a laptop from CaTS?
Yes! You check out a wireless laptop computer (both Windows and Macintosh are available) for up to four hours free of charge through our Laptops2Go program. See the Laptops2go website for more information.
- Can I buy discounted software through CaTS?
The Home Software Store offers huge savings on commonly used software titles for both Windows and Macintosh. Check out the website for the latest software deals.
- How do I get advanced technical support?
CaTS offers support services for students such as advanced virus/spyware removal, software installation and equipment troubleshooting. You can take advantage of Home Base's free 1-hour consulting service. Stop by the Help Desk to setup appointments for these advanced services. For a list of services offered, visit http://www.wright.edu/cats/homebase/.