CaTS BULLETIN - 2012 Archive

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  Official Notice from CaTS Concerning Phishing Scam | Posted: December 28, 2012

Wright State University Students, Faculty, and Staff,
If you receive any message in your WSU email that asks you to click on a link or reply to a message in order to verify your account information or increase your email quota because it has been exceeded, DO NOT click on the link or reply to the message. The message may even state that your mail will be deleted from the server. This is a scam, and someone is attempting to obtain your account information.

Please note that CaTS and Wright State University will never ask you for your account information through an email.

Please call the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827 with any questions or concerns, or if you suspect that an email you received is spam.

 

  On Campus Printer Issues | Posted: December 20, 2012

On Thursday, December 20, some users on campus began experiencing issues when printing to certain network printers. If are trying to print to a network printer on campus and receive a box asking if you “trust this printer”, please click the “Install driver” button. This will allow you to continue printing to that printer. An screenshot of this box can be viewed at the link shown below:

http://www.wright.edu/cats/docs/general/printer_issue.html

If you continue to have any difficulties with printing, please contact the CaTS Help Desk at (937) 775-4827.

 

  CaTS Network Maintenance for 12/26 - 12/31 | Posted: December 20, 2012

CaTS will be conducting network maintenance in Allyn Hall over the upcoming winter break. From December 26 to December 31, the following areas in Allyn Hall will have no network connectivity (wired and wireless):

- Floors 1-4 (all rooms and offices, and open seating areas, including the Hangar)

During this time period, wired & wireless network connectivity will still be available in the basement of Allyn Hall. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827.

 

  CaTS News: Changes to Instructor Station Computers | Posted: December 14, 2012

Recently, CaTS has been working to improve the performance of instructor station computers located in the electronic classrooms. Beginning in the spring semester, CaTS will remove the firewall authentication process from these computers. Firewall authentication currently happens when the Internet Explorer window opens to the access.wright.edu website after the initial computer login.

This change will accomplish two things. First, it will eliminate the requirement for faculty to log in a second time in order to access the internet. The initial computer log in will be the only one needed. Secondly, the time needed to startup the computer and have it available for class is reduced.

If you have any questions concerning this change, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  Wright1 Card System Maintenance for 12/17 - 12/18 | Posted: December 12, 2012

CaTS will be conducting system maintenance to the Wright1 Card system on Monday, December 17, and Tuesday, December 18. Maintenance will begin at approximately 12 noon on Monday and should conclude by 12 noon on Tuesday. During this time, the following Wright1 Card system services will be unavailable:

- Card usage at campus vending machines
- Wright1 Card deposit stations
- Wright1 Card deposits from within WINGS
- The Wright1 Card office will close at 1pm on Monday, December 17

CaTS will notify the university once the Wright1 Card system is operational. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

 

  RaiderMail Update - Mac Mail Setup Information | Posted: December 6, 2012

Please note: this message only applies to users running the Mac Mail email client on their Macintosh computer. If this is not you, please disregard this message.

Recently, some Mac Mail users have experienced problems with the Microsoft Exchange setup used to access their RaiderMail email. To create a more reliable connection to RaiderMail, CaTS is recommending that all Mac Mail users configure their client to use an IMAP connection.

If you are a Mac Mail user, please follow the instructions located at the following website to ensure that your client is setup as an IMAP connection.

https://support.wright.edu/raidermail/index.php?title=Setting_Up_Mac_Mail#Instructions_for_Existing_Mac_Mail_Users

If you have any questions concerning this information, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  RaiderMail Update - Spam Filtering | Posted: December 4, 2012

Wright State University has been successfully using the Proofpoint anti-spam/antivirus software for the past four years. During the transition to RaiderMail we opted to continue using our existing Proofpoint services in addition to the anti-spam filter from Microsoft that is available with RaiderMail.

We are currently evaluating whether we should continue using the Microsoft anti-spam software due to concerns with its configuration options. After all accounts have been migrated to RaiderMail, which should occur before the end of the year, we will make a recommendation regarding the continued use of the Microsoft anti-spam software. Until that decision is made we urge you to monitor your RaiderMail Junk E-Mail folder for misfiled messages. If you would like to turn off the junk e-mail filtering, see the link below. We also recommend that you review the daily End-User Digest email generated from Proofpoint for messages that Proofpoint has marked as spam.

Disable Junk E-Mail Filtering in RaiderMail:
https://support.wright.edu/raidermail/index.php?title=Junk_E-mail_Settings

Documentation on Proofpoint can be found at:
http://www.wright.edu/cats/antispam/

To login to Proofpoint to change settings and view quarantined messages go to: http://antispam.wright.edu/

As a reminder, there is documentation available for RaiderMail at the following website: https://support.wright.edu/raidermail/. Two new sections that you might find useful have been added to this website: “Known Issues” and “Microsoft Notifications”.

 

  CaTS System Maintenance for 12/9/12 | Posted: December 4, 2012

CaTS will be conducting system maintenance during our regularly scheduled maintenance window on Sunday, December 9, from 6:00 – 8:00 a.m. During this time access to the following services will be unavailable:

* WINGS
* WINGS Express
* Banner Admin
* TK20
* INFOED
* Cognos/ODS
* Parking Services
* Wright1 Card Services
* WrightBuy
* Software & Music Sales
* Banner Related Services

If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  Reminder: Classroom VHS Players Being Phased Out | Posted: November 29, 2012

CaTS wants to remind you that as of June 1, 2012, any electronic classroom that is renovated will have the VHS/DVD Combo player removed. In its place a Blu-Ray/DVD player will be installed. In addition, any new electronic classrooms being built will have only the Blu-Ray/DVD player installed. If you would like to read the original announcement concerning this project, which includes more detailed information than this reminder, please see the following document:

http://www.wright.edu/cats/docs/general/classroom/vhs_message.pdf

Several electronic classrooms (listed below) were upgraded or built throughout the previous summer quarter. These rooms no longer have VHS capability. We encourage faculty members to begin t ransitioning their VHS media to a digital format as soon as possible. If you have any questions or concerns, please contact the CaTS Help Desk at x4827.

*Classrooms that do not have VHS players*
Medical Sciences Building – room 120
Millett Hall – room 497
Rike Hall – rooms 016, 018, 020, 033, 036, 041, 044, 147, 054, 058, 060, 072, 154, 157, 158, 160, 161, 163, 166
Russ Center – rooms 144, 146, 148,150, 152c (Scale-Up Room), 153, 154
University Hall – rooms 009, 084, 086, 267

 

  Official Notice from CaTS Concerning Phishing Scam | Posted: November 15, 2012

Wright State University Students, Faculty, and Staff,
If you receive any message in your WSU email that asks you to click on a link and enter your account information in order to get the latest news from Wright State, DO NOT click on the link or reply to the message. This is a scam, and someone is attempting to obtain your account information.

Please note that CaTS and Wright State University will never ask you for your account information through an email.

Please call the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827 with any questions or concerns, or if you suspect that an email you received is spam.

 

  University RaiderMail Update | Posted: November 13, 2012

In the wake of the ongoing RaiderMail transition, some faculty and staff have reported situations where emails have not been delivered but no “undeliverable” or “bounce” notice has been returned to the sender. CaTS is trying to identify and investigate all such reports. In the meantime, we need to make sure that all emails, especially student emails to faculty and vice versa, are being followed up on. Here are some suggestions.

- If a student claims to have sent an email you did not receive, he or she should be able to provide evidence by showing you the sent mail record. At this time, emails all appear to be properly recorded in the sent mail folder even if they are “undeliverable” or “bounced”.

- Encourage students to send delivery and read confirmation when they send their work to a faculty member. The faculty would then just have to acknowledge the read receipt.

If you are forwarding your RaiderMail to another email provider (e.g. Gmail) and you are using that provider as your primary email account, make sure that your “From” address is that of the provider (e.g. john.smith@gmail.com). If you attempt to use your "@wright.edu" address as your "From" address with the external provider you will not receive non-delivery reports or bounce messages since the provider will discard them. Additionally, attempting to use a "@wright.edu" address with an external provider may increase the chances that your message will be classified as spam to other external domains.

Finally, help CaTS understand what may be going on by reporting all instances where emails may have been lost. If anything like this has happened to you, please contact the CaTS Help Desk at x4827.

 

  University RaiderMail Update | Posted: November 9, 2012

Over the past few months, CaTS has been in the process of migrating all university email clients to the new RaiderMail Email system (which is built on Microsoft's Live@edu service). All student accounts have been successfully migrated and all faculty and staff accounts will be migrated by the end of the 2012 calendar year. To date the new services have received very positive feedback from the university community in regards to the improved web interface, messaging/calendaring functionality, email storage space, mobile device support and a number of other new features.

With the adoption of any new enterprise wide service it is safe to assume there will be some minor issues integrating the new services into the university environment. CaTS is making every attempt to identify and quickly resolve issues related to the new RaiderMail services. You can assist with this process by contacting the CaTS Help Desk and reporting any problems that you may encounter with the new services.

As documented in the initial RaiderMail welcome email we are continuing to ask clients to periodically check their new "Junk Email" folder for any messages which may be misclassified as spam. CaTS is continuing work to resolve any problems related to the misclassification of messages. This feature can be disabled through the RaiderMail Online web interface (available via the Email/Calendar icon in WINGS) by clicking on “Options…See All Options…Block or Allow”, then selecting the option for “Don’t move e-mail to my Junk Folder”. Note: if you are using the Outlook desktop client you will still need to check for messages in your Junk Email folder.

For clients who forward their RaiderMail to external email accounts such as Gmail or Yahoo!, and who also send email messages via RaiderMail, please refer to the following link for known issues with this configuration.

https://support.wright.edu/raidermail/index.php?title=Known_Issues

CaTS is continuing to work towards making RaiderMail a very successful service and would like to thank those who have provided feedback on the new services.

To report any outstanding problems, or if you would like to request additional information, please contact the CaTS Help Desk at (937) 775-4827 or send an email to helpdesk@wright.edu.

 

  Urgent: Phishing Scam Notice | Posted: October 30, 2012

Faculty, Staff, and Students,
The Help Desk was recently notified of yet another phishing scam email that targets students, faculty, and staff of Wright State University. The message tells the reader that to prevent phishing on their account, they need to click on the link in the email.

This scam message could have a subject line with the words "Faculty/Staff" and might have a signature line indicating it's from a WSU employee in the Help Desk.

Please note that this is a scam and not an official notice from Wright State University or CaTS. DO NOT fall victim to this scam by clicking the link or entering your login information. If you do, your campus account could be used by spammers to send spam email or steal your personal information.

Remember, CaTS will NEVER ask you for your account information via email or the web. If you have questions concerning this, please contact the Help Desk at (937) 775-4827.

 

  CaTS News: Application of Security Updates to Third-Party Software | Posted: September 26, 2012

Beginning October 2, 2012, CaTS will begin applying security updates to third-party programs installed on WSU Windows workstations. These third-party applications include the following: Adobe Reader, Adobe Shockwave Player, Adobe Flash Player, Apple QuickTime, Mozilla Firefox, Microsoft Windows, and Microsoft Office. These updates will be applied automatically through Windows Update Services.

Previously, CaTS only provided updates to the Microsoft Windows operating system, while third-party updates were the responsibility of the user. Using Windows Update Services to deliver these updates will help reduce malicious activity on WSU workstation and will provide the university with a more secure and stable computing environment.

Also on October 2, CaTS will begin to upgrade all WSU workstations from Microsoft Forefront Endpoint Protection 2010 to Microsoft Forefront Endpoint Protection 2012.

If you have any questions concerning these changes, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

 

  Parallels 8 for Mac Now Available From CaTS | Posted: September 26, 2012

CaTS now has Parallels 8 licensing available for university-owned Macintosh computers. New licenses are $50 and upgrades from an older version are $38. Our records indicate that you purchased a license for Paralles 6 or 7 several years ago. If you would like to upgrade to the newer, much faster version, you can do so through CaTS at a discounted price.

Please note: Parallels 8 requires MacOS X 10.6 or greater. Version 8 is not supported on MacOS X 10.5 or prior.

For more information about software available through CaTS, and instructions on how to order, please visit:

http://www.wright.edu/cats/purchase/software.html

 

  Official Notice from CaTS Concerning Phishing Scam | Posted: September 14, 2012

Wright State University Students, Faculty, and Staff,
If you receive any message in your WSU email that asks you to click on a link or reply to a message in order to verify your account information or increase your email quota, DO NOT click on the link or reply to the message. This is a scam, and someone is attempting to obtain your account information.

Please note that CaTS and Wright State University will never ask you for your account information through an email.

Please call the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827 with any questions or concerns, or if you suspect that an email you received is spam.

 

  WSU E-mail Service Changes | Posted: September 12, 2012

This message is being sent to you because your account has been identified as one which is still accessing "mail.wright.edu" for outgoing e-mail. This could be due to e-mail client settings which have not been updated to use the new RaiderMail service, including settings on mobile or tablet type devices.

Please note that beginning September 12, Wright State University students who have been migrated to the new RaiderMail system will no longer have access to send outgoing e-mail using Wright State's old e-mail services. Students will continue to have access to their old messages through the "mail.wright.edu" and "webmail.wright.edu" websites until these services are no longer available.

For information on updating your e-mail client settings, please refer to the “Setup Instructions” section of the RaiderMail Help and Documentation website. This page includes settings for Windows, Macintosh, and Mobile device e-mail clients. In particular, you must update the client settings for the "Outgoing" or "SMTP Server" settings to use the new RaiderMail system.

RaiderMail Help and Documentation website:
https://support.wright.edu/raidermail

If you feel there is an ongoing need to continue using the old e-mail services for submitting outgoing e-mail, please contact the CaTS Help Desk at helpdesk@wright.edu or by calling (937) 775-4827.

 

  Electronic Classroom Equipment Training | Posted: September 7, 2012

CaTS will be providing training on Electronic Classroom equipment on September 17, 2012. There will be two training sessions. The morning session will run from 9 a.m. – 10 a.m and the afternoon session will run from 1 p.m. – 2 pm. Both classes will be held in 076 University Hall.

We welcome all faculty that want to learn more about the classroom equipment. CaTS Technicians will be introducing the equipment, offering simple troubleshooting solutions, and answering any questions you may have. Please join us.

If you have any questions, please contact Debbie Whisler at (937) 775-4066.

 

  Official Notice from CaTS Concerning Phishing Scam | Posted: August 30, 2012

Wright State University Students, Faculty, and Staff,
If you receive any message in your WSU email that asks you to click on a link or reply to a message in order to verify your account information or increase your email quota, DO NOT click on the link or reply to the message. This is a scam, and someone is attempting to obtain your account information.

Please note that CaTS and Wright State University will never ask you for your account information through an email.

Please call the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827 with any questions or concerns, or if you suspect that an email you received is spam.

 

  Campus Wireless Connectivity Issues | Posted: August 30, 2012

Many users are experiencing sporadic issues with wireless connectivity on campus. CaTS has determined that the cause of this problem is a known issue with the Android operating system, in which the Android device can disrupt wireless service for other devices on the same network. A temporary workaround for this issue has been established.

CaTS is asking all campus users with Android devices to visit the following website and perform the listed steps to help alleviate campus-wide issues. Assistance will be available through the CaTS Help Desk if needed.

http://www.wright.edu/cats/wireless/android_workaround.pdf

 

  CaTS System Maintenance for 9/1/12 | Posted: August 29, 2012

CaTS will be conducting system maintenance on Saturday, September 1, from 3 a.m. - Noon. During this time access to the following services will be unavailable:

* WINGS
* WINGS Express
* Banner Admin
* TK20
* Parking Services
* Wright1 Card Services
* WrightBuy
* Software & Music Sales
* Banner & Related Services
If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  Reminder: CaTS to Begin Locking Electronic Classrooms | Posted: August 22, 2012

Beginning in the Fall 2012 Semester, CaTS will begin locking the doors to all electronic classrooms by 11:59 p.m. Monday through Thursday and by 9:00 p.m. on Friday. This is being done to address recent security concerns, along with a need to have classroom technology ready to use for faculty/instructional use each morning. These steps will help to make the classrooms more secure and easier to use.

Please make note that three electronic classrooms in the basement of Millett Hall (002, 009, and 028) will be left open for students or student groups that need to use them for academic purposes. In addition, there are 10 24-hour computer labs across campus that students can use.

These labs are located in the following locations:

* 042 and 058 Dunbar Library
* 008, 012, 016, and 026 Library Annex
* 039 and 043 Millett Hall
* 064 and 072 Rike Hall

Any student or student group that wishes to use an electronic classroom other than those listed above must contact the Student Union Administrative Office (x5522) in advance to make a reservation. Any classrooms that have been scheduled through the Student Union Administrative Office or the Registrar for evening or weekend usage will be left unlocked by CaTS. If a door is inadvertently locked, a call can be placed to the Help Desk at (937) 775-4827 and a representative will come to unlock the door.

 

  Tegrity System Maintenance | Posted: August 21, 2012

CaTS will be conducting system maintenance on the Tegrity Classroom Recording System from 7:00 a.m. on Wednesday, August 22, until 7:00 a.m. on Thursday, August 23.

During this time access to the Tegrity System will be unavailable. If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  Urgent: Phishing Scam Information | Posted: August 14, 2012

Faculty, Staff, and Students,
The Help Desk was recently notified of yet another phishing scam email that targets students, faculty, and staff of Wright State University. The message tells the reader that their email account storage is over quota, and that they need to click the link in the email to upgrade their account. Once clicked, a page comes up asking for a username and password.

This scam message could have a subject line with the words "Final Warning!!!!" and might have a "copyright 2012 Wright State University" line within the email.

Please note that this is a scam and not an official notice from Wright State University or CaTS. DO NOT fall victim to this scam by clicking the link or entering your log in information. If you do, your campus account could be used by spammers to send spam email.

Remember, CaTS will NEVER ask you for your account information via email or the web. If you have questions concerning this, please contact the Help Desk at (937) 775-4827.

 

  CaTS System Maintenance for 8/12/12 | Posted: August 8, 2012

CaTS will be conducting system maintenance during our regularly scheduled maintenance window on Sunday, August 12, from 5 a.m. – 7 a.m. During this time access to the following services will be unavailable:

- Banner Admin
- WINGS
- WINGS Express
- Wright One Card
- Parking Services
If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  Urgent: Phishing Scam Information | Posted: August 1, 2012

Faculty, Staff, and Students,
The Help Desk was recently notified of yet another phishing scam email that targets students, faculty, and staff of Wright State University. The message tells the reader that their email account storage is over quota, and that they need to click the link in the email to upgrade their account. Once clicked, a page comes up asking for a username and password.

This scam message could have a subject line with the words "Final Warning!!!!" and might have a "copyright 2012 Wright State University" line within the email.

Please note that this is a scam and not an official notice from Wright State University or CaTS. DO NOT fall victim to this scam by clicking the link or entering your log in information. If you do, your campus account could be used by spammers to send spam email.

Remember, CaTS will NEVER ask you for your account information via email or the web. If you have questions concerning this, please contact the Help Desk at (937) 775-4827.

 

  Campus Phone Outage for 7/15/12 | Posted: July 3, 2012

On Sunday, July 15, 2012, CaTS will be conducting system maintenance and upgrades on the main campus telephone system between the hours of 7:00am and 10:00am. During this time, all land-line telephone service (including emergency telephones) will be unavailable. Cellular phone service will still be available. If you have any questions, or if you experience any problems with your telephone service after the maintenance times listed above, please contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827.

 

  Systems Unavailable 6/30 - 7/1 | Posted: June 27, 2012

To accommodate the fiscal year end reconciliation, the following systems will be briefly unavailable from 7 p.m. on Saturday, June 30, 2012 until 1 a.m. on Sunday, July 1, 2012:

* WINGS Express
* Banner Admin
* TK20
* Parking Services
* Wright1 Card Services
* WrightBuy
* Software & Music Sales
* New Student Orientation

If you have any questions concerning this message, contact the CaTS Help Desk at 775-4827 or email helpdesk@wright.edu.

 

  CaTS to Begin Locking Electronic Classrooms | Posted: June 26, 2012

Beginning in the Fall 2012 Semester, CaTS will begin locking the doors to all electronic classrooms by 11:59 p.m. Monday through Thursday and by 9:00 p.m. on Friday. This change is being made to address recent security concerns, along with a need to have classroom technology ready to use for faculty/instructional use each morning. These steps will help to make the classrooms more secure and easier to use.

Please make note that three electronic classrooms in the basement of Millett Hall (002, 009, and 028) will be left open for students or student groups that need to use them for academic purposes. In addition, there are 10 24-hour computer labs across campus that students can use. These labs are located in 042 and 058 Dunbar Library, 008, 012, 016, and 026 Library Annex, 039 and 043 Millett Hall, and 064 and 072 Rike Hall.

Any student or student group that wishes to use an electronic classroom other than those listed above must contact the Student Union Administrative Office (x5522) in advance to make a reservation. Any classrooms that have been scheduled through the Student Union Administrative Office or the Registrar for evening or weekend usage will be left unlocked by CaTS. If a door is inadvertently locked, a call can be placed to the Help Desk at (937) 775-4827 and a representative will come to unlock the door.

 

  Software Installation Requests | Posted: June 20, 2012

Fall Semester is rapidly approaching and with the conversion from quarters to semesters, CaTS is faced with a shortened window in which we can provide software to our lab and electronic classroom workstations. If you need specific software installed on our workstations for the Fall Semester, we ask that you provide us with a copy of that software by no later than Friday, July 13, 2012. This will ensure that your software is available for use at the beginning of the 2012-2013 academic year.

If you have any questions, please contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

 

  Important Information Concerning Computer Encryption | Posted: June 13, 2012

The protection of sensitive data is a concern for the university, so CaTS would like to take this opportunity to remind you of our Full Disk Encryption project that we originally announced in October of last year.

If a university-owned computer is lost or stolen, and if that computer is storing legally protected sensitive data (social security numbers, credit card information, grades, transcripts, etc.), the university may be held liable for this loss. To combat this situation, CaTS has been installing a software program called CheckPoint Full Disk Encryption on all university-owned laptops both new and previously purchased. This software stores data in an unreadable format unless the proper credentials are provided. By using this software, the university can identify which computers have been encrypted and can help avoid potential legal and financial risk.

The cost of the Full Disk Encryption software is being covered by the university. When a CaTS Desktop Technician is setting up your new laptop, they will ask you if they can install the software. Under certain circumstances, exceptions can be granted. There is an exception form available which allows you to request that the software not be installed. This form is available at http://www.wright.edu/cats/forms/exceptions.html.

For more information about the encryption process, see the CaTS PC Encryption website, located at http://www.wright.edu/cats/general/encryption.html. You can also call the Help Desk at (937) 775-4827.

 

  Update on Classroom VHS Player Phase Out | Posted: June 1, 2012

As per the CaTS email communication sent May 2, 2012, VHS/DVD Combo players will not be replaced in electronic classrooms that are renovated after June 1, 2012. A Blu-Ray/DVD player will be installed in its place. In addition, any new electronic classrooms being built will have only the Blu-Ray/DVD player installed.

Several electronic classrooms (listed below) are scheduled to be upgraded or built throughout the upcoming summer quarter. Please be aware that once upgrades are complete, there will no longer be VHS capability in these electronic classrooms. We encourage faculty members to begin transitioning their VHS media to a digital format as soon as possible.

If you have any questions or concerns, please contact the CaTS Help Desk at x4827.

Upgraded Classrooms:
Medical Sciences Building – room 120
Rike Hall – rooms 016, 018, 020, 033, 036, 041, 044, 147, 054, 058, 060, 072, 154, 157, 158, 160, 161, 163, 166
Russ Center – rooms 144, 150, 153, 154
University Hall – rooms 009, 267

New Electronic Classrooms:
Millett Hall – room 497
Russ Center – rooms 146, 148, 152c (Scale-Up Room)
University Hall – rooms 084, 086

 

  CaTS System Maintenance for 5/27/12 | Posted: May 24, 2012

CaTS will be conducting system maintenance on Sunday, May 27, from 8 a.m. – 1 p.m. During this time access to the following services will be unavailable:

- Banner Admin
- WINGS Express & Related Services, including Wright1 Card Services, Parking Services, Tk20 & Touchnet
- Banner Services within WINGS (Email & Calendar will still be available)
- Software Sales
- WrightBuy

If you have any questions concerning this maintenance, please contact the CaTS Help Desk at (937) 775-4827, or send an email to helpdesk@wright.edu.

 

  Reminder: Classroom VHS Players Being Phased Out | Posted: May 2, 2012

*Please Note: This message applies to VHS capability only* *DVD capability will remain available after this transition*

On June 6, 2011 the Faculty IT Senate approved the recommendation to phase out the VHS player in the electronic classrooms as proposed by CaTS. The university will no longer provide VHS players due to manufacturing constraints on this type of equipment, as well as the aging media format. The University Library is working to convert VHS requests to a DVD format and will no longer purchase media on the VHS format.

Effective June 1, 2012, any new electronic classroom installation will only include a Blu-Ray/DVD player for use with DVD and CD audio and video media. In any existing electronic classroom that is upgraded after this date, the VCR/DVD combo unit will be removed and a Blu-Ray/DVD player installed in its place as the renovation cycle dictates.

The impact to the faculty will be limited to faculty members that have their instructional media on VHS format. In order to ensure a timely transition, please begin assessing the faculty needs within your college as we develop a process for VHS media conversion.

Keep in mind that this transition will be spread out over time. However, we recommend that you transition your instructional media to DVD format as soon as possible to avoid potential conflicts in the classroom. The easiest solution may be to contact the appropriate vendors and obtain a DVD copy of the media that you are now using on a VHS format.

In order to do a one-time media conversion from VHS to DVD, you must obtain written copyright permission from the media publisher. Please refer to Wright Way Policy #2303.03, the Copyright Revision Act of 1976 and the 1980 Amendments relating to the reproduction of materials. Once the proper written permission has been acquired, CaTS will work with you to facilitate the media conversion.

CaTS will work with the University Library and faculty members to ensure a smooth transition as we begin the process of phasing VHS players out of the electronic classrooms. Any questions or concerns about the VHS removal process or the media conversion process should be directed to the CaTS Help Desk. You can contact the Help Desk by phone at (937) 775-4827 or toll free at 1-888-775-4827.

 

  Important Information Concerning Computer Encryption | Posted: April 18, 2012

The protection of sensitive data is a concern for the university, so CaTS would like to take this opportunity to remind you of our Full Disk Encryption project that we originally announced in October of last year.

If a university-owned computer is lost or stolen, and if that computer is storing legally protected sensitive data (social security numbers, credit card information, grades, transcripts, etc.), the university may be held liable for this loss. To combat this situation, CaTS has been installing a software program called CheckPoint Full Disk Encryption on university-owned laptops. This software stores data in an unreadable format unless the proper credentials are provided. By using this software, the university can identify which computers have been encrypted and can help avoid potential legal and financial risk.

The Full Disk Encryption software is included with the purchase price of each new HP laptop you buy through Pomeroy. However, the software is not installed until you call the Help Desk to arrange for setup of the new laptop. When a CaTS Desktop Technician is setting up your new laptop, they will ask you if they can install the software. Under certain circumstances, exceptions can be granted. There is an exception form available which allows you to request that the software not be installed. This form is available at http://www.wright.edu/cats/forms/exceptions.html.

For the following types of laptops, there is a $25 charge for installation of the encryption software. To have the software installed on these systems, please call the Help Desk at (937) 775-4827.

1) University-owned Windows laptop (any brand) that was purchased before 10/1/11
2) All Macintosh laptops
3) All new laptops not purchased through Pomeroy

For more information about the encryption process, see the CaTS PC Encryption website, located at http://www.wright.edu/cats/general/encryption.html. You can also call the Help Desk at (937) 775-4827.

 

  Help Desk Closed Saturday, April 14 | Posted: April 12, 2012

The CaTS Help Desk will be closed all day Saturday, April 14, due to a water shut-off in the Dunbar Library and nearby buildings. Telephone and walk-in assistance will not be available during this time.

The Help Desk will re-open on Sunday, April 15, at Noon.

 

  CaTS News for Students: Spring Quarter 2012 | Posted: April 4, 2012

As we begin the final quarter of the regular academic year, many of you may be considering the purchase of new computer systems and software. CaTS would like to make you aware of some of the programs we have especially for students and employees.


*CaTS Software Store*
http://www.wright.edu/software/

CaTS provides low-cost or free licenses for many software programs from companies such as Microsoft, Apple, Adobe and others. One of the most popular choices is Microsoft Office Pro Plus 2010 for only $60. Office features Word, Excel, PowerPoint, Access and Publisher. There’s even software programs such as anti-virus and spyware removal programs available free of charge! Check out the software website listed above.

We've recently added a number of new applications to the Home Software Store, including:
- Adobe PhotoShop & Premiere Elements - Windows/Mac simple photo and video editing
- Dragon Naturally Speaking for Windows & Dragon Dictate for Mac
- SPSS Statistical Suite for Students - Windows/Mac

SOFTWARE PRICES WILL BE GOING UP LATER THIS SUMMER, so get the best deals by purchasing soon.


*AT&T Wireless Discounts for WSU*
Wright State University has been working with AT&T to offer discounts on personal cell phone plans for faculty, staff, and now students. This discount is for personal cell phone plans for Wright State students and employees. Contact the Help Desk for more information, or see the AT&T flyer outside of CaTS Home Base, 032 Dunbar Library.


*HP Student Store*
http://www.hpdirect.com/academy/wrightstate

HP now offers WSU students special discounts on computers, printers, accessories and more. You'll find the full spectrum of HP & Compaq products at discounts up to 10% below normal web/retail pricing and most products come with free shipping. If you're in the market for a new notebook or a printer to create that perfect resume, check out the new HP Academy Store for Wright State.


*HomeBase - Advanced Computer Service & Support*
http://www.wright.edu/cats/homebase

All WSU students can take advantage of the free support offered by the CaTS Help Desk. For advanced services, check out CaTS Home Base, offering in-depth support, advanced virus and spyware removal, equipment upgrade assistance and more. CaTS Home Base is, "a whole lot cheaper than those other geeks!" Home Base will be open during Spring quarter, Mon. - Thursday 9am - 7pm and Fridays 9am - 5pm.


*CaTS Help Desk Spring Quarter Hours*
Mon-Thu: 8am – 10pm
Friday: 8am – 6pm
Saturday: Noon – 6pm
Sunday: Noon – 9pm


*Questions or Comments?*
The CaTS Help Desk is your support resource. You can contact us by e-mail at helpdesk@wright.edu, by phone at (937) 775-4827, or by stopping by our main office in 025 Library Annex. You can also visit the CaTS website at http://www.wright.edu/cats/ for information about our many services.

 

  Emergency Maintenance: WSU Email System | Posted: April 3, 2012

CaTS will be conducting emergency maintenance on our email system this Wednesday, April 4, from 5:30am - 5:45am. During this time, access to your WSU email will be unavailable. If you have questions, please contact the Help Desk at (937) 775-4827.

 

  Classroom VHS Players Being Phased Out | Posted: April 3, 2012

On June 6, 2011 the Faculty IT Senate approved the recommendation to phase out the VHS player in the electronic classrooms as proposed by CaTS. The university will no longer provide VHS players due to manufacturing constraints on this type of equipment, as well as the aging media format. The University Library is working to convert VHS requests to a DVD format and will no longer purchase media on the VHS format.

Effective June 1, 2012, any new electronic classroom installation will only include a Blu-Ray player for use with DVD and CD audio and video media. In any existing electronic classroom that is upgraded after this date, the VCR/DVD combo unit will be removed and a Blu-Ray player installed in its place as the renovation cycle dictates.

The impact to the faculty will be limited to faculty members that have their instructional media on VHS format. In order to ensure a timely transition, please begin assessing the faculty needs within your college as we develop a process for VHS media conversion.

Keep in mind that this transition will be spread out over time. However, we recommend that you transition your instructional media to DVD format as soon as possible to avoid possible conflicts in the classroom. The following information may make this process easier:

1) CaTS will keep a limited supply of VHS/DVD combo units in its checkout pool. These units can be obtained from Classroom Technology Support (CTS) for as long as the equipment can be maintained in good working condition. Once they no longer work, they will not be replaced.

2) In order to do a one-time media conversion from VHS to DVD, you must obtain written copyright permission from the media publisher. Please refer to Wright Way Policy #2303.03, the Copyright Revision Act of 1976 and the 1980 Amendments relating to the reproduction of materials. Once the proper written permission has been acquired, CaTS will work with you to facilitate the media conversion.

3) The easiest solution may be to contact the appropriate vendors and obtain a DVD copy of the media that you are now using on a VHS format.

CaTS will work with the University Library and faculty members to ensure a smooth transition as we begin the process of phasing VHS players out of the electronic classrooms. Any questions or concerns about the VHS removal process or the media conversion process should be directed to the CaTS Help Desk. You can contact the Help Desk by phone at (937) 775-4827 or toll free at 1-888-775-4827.

 

  Urgent: Phishing Scam Notice | Posted: March 28, 2012

Attention WSU Faculty, Staff, and Students:
CaTS wants you to be aware of another phishing scam that's targeting university faculty, staff, and students. Please read the below description of this scam.

*Increase Email Storage* This scam tells you that you can get your email inbox storage increased if you go to the included link and enter your login information. You should not visit this link, as you will be asked to enter your username and password, which could give scammers access to your email and other personal information.

Always remember: If you get ANY email that asks you to click on a link to enter your username and password, DON'T click on it. This is a scam. If you have questions about whether or not a message is a phishing scam, contact the Help Desk at (937) 775-4827.

 

  Urgent: Phishing Scam Notices | Posted: March 21, 2012

Attention WSU Faculty, Staff, and Students:
CaTS wants you to be aware of two new phishing scams that are targeting university faculty, staff, and students. Please read the below descriptions of these scams.

*Over Quota*
This scam tells you that your email is over quota and that you need to copy and paste a link into your web browser to avoid losing your account. You should not copy and paste this link, as you will be asked to enter your username and password, which could give scammers access to your email and other personal information.

*American Airlines Order Confirmation*
This scam gives you information about a supposed ticket order you placed with American Airlines. The message directs you to open the attached zip file to view your order information. You should not download or open the zip file, as it likely contains a virus which could damage your computer or steal your personal information.

Always remember: If you get ANY email that asks you to click on a link to enter your username and password, DON'T click on it. This is a scam. If you have questions about whether or not a message is a phishing scam, contact the Help Desk at (937) 775-4827.

 

  Final Reminder: Active Directory Transition | Posted: March 15, 2012

*Final Reminder*

Active Directory Transition
This message is being sent to remind you that CaTS is entering the final stages of the Active Directory transition project. To finalize this project, all Novell users must be converted to Active Directory by March 20, 2012. At that time, Novell will be retired on WSU’s campus, and you will not be able to access your files and printers if your workstation hasn’t been converted. If you do not recall having your computer converted from Novell to Active Directory, please call the Help Desk at (937) 775-4827 as soon as possible so that a technician can come to your office and do the conversion.

 

  Important Information Concerning WINGS Calendar Notifications | Posted: March 8, 2012

CaTS wants you to know that email notifications/reminders for WINGS Calendar events that are scheduled during the period of March 11 – April 1, 2012, will appear to be one hour behind the scheduled meeting time. Also, the notifications will display the wrong time zone identifier (e.g. EST instead of EDT).

Please be sure to verify all scheduled meetings during this period on your calendar instead of relying on reminders. The event time listed on your calendar will be correct.

Should you have further questions concerning this, feel free to contact the Help Desk by calling (937) 775-4827, or by sending an email to helpdesk@wright.edu.

 

  CaTS System Maintenance for 3/11/12 | Posted: March 7, 2012

CaTS will be conducting system maintenance this Sunday, March 11, from 10:30am - 11:00am. During this time, the WINGS Express system will be unavailable. If you have questions, please contact the Help Desk at (937) 775-4827.

 

  Active Directory Transition Reminder | Posted: March 1, 2012

*Active Directory Transition Reminder*
This message is being sent to remind you that CaTS is entering the final stages of the Active Directory transition project. To finalize this project, all Novell users must be converted to Active Directory by March 20, 2012. At that time, Novell will be retired on WSU’s campus, and you will not be able to access your files and printers if your workstation hasn’t been converted. If you do not recall having your computer converted from Novell to Active Directory, please call the Help Desk at (937) 775-4827 as soon as possible so that a technician can come to your office and do the conversion.

*Check Your Virus Protection Software*
CaTS is still trying to identify around 100 users that currently have McAfee Anti-virus as their on-campus computer’s virus protection software. To identify these users, CaTS would like to ask that you assist us in ensuring your computer has been transitioned from McAfee to Microsoft Forefront, the university’s new virus protection software.

Please visit the website linked below and follow the instructions listed under the operating system currently installed on your computer.

http://www.wright.edu/cats/general/transition.html

Please call the Help Desk at (937) 775-4827 with any questions.

 

  Reminder: H:\ Drive going Away for Students | Posted: March 1, 2012

CaTS would like to remind all students that, as previously mentioned, access to your campus network H:\ drive will no longer be available after March 20, 2012. Originally, we announced a date of March 1, but this has been extended to give you more time to access and move your files.

If you have any files stored on this drive, you will need to copy them to another device or location, such as a flash drive, external hard drive, or SkyDrive (available through RaiderMail). To get help on how to move your files from your campus H:\ drive to SkyDrive, please visit the following website:

http://www.wright.edu/cats/raidermail/skydrive/

 

  Information About RaiderMail for Faculty & Staff | Posted: February 7, 2012

As a faculty or staff member, you may have recently heard that CaTS has transitioned all of our student email accounts to RaiderMail, a service offered by Microsoft. One of the many benefits of this new system is the increased email storage space, which currently offers all students 10 GB each. Some faculty members have questioned whether they, too, will be able to use this email system and also receive those benefits, especially the increased email storage.

CaTS would like all faculty and staff members to know that we are currently in talks with the Academic Services Committee (ASC) and IT Committees on the feasibility of moving faculty and staff email/calendar to Microsoft Live, which is the same email system now being used by the students. Along with these talks, we are also working on developing policies and procedures that will address issues unique to a faculty/staff environment. Although an official decision has not yet been made, CaTS is hoping that we can begin moving faculty and staff to Microsoft Live as early as Spring Quarter.

CaTS will continue to notify the university as more information and details become available.

 

  Urgent: Phishing Scam Information | Posted: February 2, 2012

Attention WSU Faculty, Staff, and Students:
Another phishing scam email has been found that targets university faculty, staff, and students. If you get ANY email that asks you to click on a link to enter your username and password, DON'T click on it. This is a scam. If you have questions about whether or not a message is a phishing scam, contact the Help Desk at (937) 775-4827.

 

  Important: CaTS Notice Concerning Phishing Scam | Posted: January 31, 2012

Faculty, Staff, and Students,

The Help Desk was recently notified of yet another phishing scam email that targets students, faculty, and staff of Wright State University. The message tells the reader that their email account storage is over quota, and that they need to click the link in the email to fix the issue. Once clicked, a page comes up asking for a username and password. This scam message could have a subject line with the words "Final Warning!!!!" and might have a "copyright 2011 Wright State University Help Desk" line within the email.

Please note that this is a scam and not an official notice from Wright State University or CaTS. DO NOT fall victim to this scam by clicking the link or entering your login information. If you do, your campus account could be used by spammers to send spam email.

Remember, CaTS will NEVER ask you for your account information via email or the web. If you have questions concerning this, please contact the Help Desk at (937) 775-4827.

 

  Attention Users of pcAnywhere Software | Posted: January 27, 2012

Symantec Advises Users to Turn Off pcAnywhere in Hack Aftermath

Symantec has advised customers to take their copies of pcAnywhere offline as the company continues to struggle with the aftermath of a major data breach. The company issued a whitepaper addressing new vulnerabilities in its remote access tool that were exploited by a recently publicized attack which allowed attackers to gain access to the application’s source code. The 2006 hack was recently brought to light by an Indian hacking team that is seeking to publicly distribute the code. Symantec has now determined a major update is necessary to protect users from any flaws revealed in the compromised source code. The company is advising users of pcAnywhere 12.5 to disable the remote management tool until an update is released. If users do not take their copies of the tool offline, the company warned attackers could possibly compromise systems and perform “man-in-the-middle” attacks that could result in the theft of user credentials and other network traffic.

Source:
http://www.v3.co.uk/v3-uk/news/2141452/symantec-advises-users-pcanywhere-hack-aftermath

 

  Attention Faculty: Information Concerning RaiderMail and Network Drives | Posted: January 12, 2012

As a faculty member, you may have recently heard of the changes CaTS has made for student email and file storage. Some faculty members have questioned whether they, too, would have to make these same changes. As faculty and staff, you can continue using your email as you’ve always done, and you are still going to have access to your personal H:\ drive and departmental K:\ drive to store your files. Note, however, that CaTS is currently discussing faculty/staff email options with the Faculty IT Committee. You will be notified of this information as it becomes available.

Please be aware that you may hear students talking about RaiderMail and the removal of the H:\ drive, or you may see signs posted in campus computer labs mentioning these changes. Rest assured that you will not lose access to your personal or departmental files (H:\ and K:\ drive).

If you would like to learn more about how these changes affect your students, see the FAQ located at http://www.wright.edu/cats/general/fac_h_drive_faq.html. If you have further questions, feel free to contact the CaTS Help Desk at (937) 775-4827 or toll free at 1-888-775-4827.

 

  Introducing Raider Commons: A New Service for WSU Faculty, Staff, and Students | Posted: January 10, 2012

*Raider Commons Now Available to the Campus Community*
At the direction of the Provost, CaTS and Communications & Marketing, working in conjunction with Student Government, were asked to investigate an internal online social community to serve as a welcoming "gathering place" for faculty, staff, and students to openly communicate and collaborate on issues. Currently called Raider Commons, this environment enables people to opt-in to focused discussions on topics of personal interest.

Over the past several months, Raider Commons has been beta tested by faculty, staff, and students. A subset of this group comprised an Advisory Committee to offer recommendations and feedback. With key issues now resolved, we'd like to invite the campus community to participate in an evaluation of Raider Commons by using your CAMPUS user name and password to access http://commons.wright.edu.

Some of what you will find in Raider Commons includes:


When you first enter Raider Commons, it can be challenging to know where to begin. Start by simply browsing and follow discussion posts in groups of interest to you. If you wish to participate, join and try contributing to one of the existing groups. Add a blog entry or discussion topic. If you are curious about the difference, read the wiki post in the Our Commons group titled "Understanding Content Types - wiki, blog, shout, or discuss?"

If you have questions or concerns, please contact the Help Desk at (937) 775-4827 or helpdesk@wright.edu.

A short video tutorial on using and navigating Raider Commons will be available soon within the Raider Commons Help system.

 

  Reminder: Active Directory Transition Additional Information | Posted: January 4, 2012

*Active Directory Transition Additional Information*
Over the past year, most Novell users at Wright State University were converted to Microsoft Active Directory. As you may recall, Active Directory is the system on campus that is used to give you access to your personal and departmental files on network drives, as well as access to network printers. As a result of this transition, the password for your campus “w” account is now case sensitive. For instance, if you capitalize a letter in your password when changing it, you must remember to always capitalize that letter when typing in your password.

To complete the Active Directory project, all Novell users must be converted by the end of winter quarter. At that time, Novell will be retired on WSU’s campus, and you will not be able to access your files and printers if your workstation hasn’t been converted. If you do not recall having your computer converted from Novell to Active Directory, please call the Help Desk at (937) 775-4827 as soon as possible so that a technician can come to your office and do the conversion.


*Passwords on Mobile Devices*
Please remember to change your stored password on your mobile device after you change your password. If you don’t do this, the mobile device will continue trying to use your old password, and could cause a lockout on your account. If you have questions or need assistance with passwords, please contact the Help Desk at (937) 775-4827.

 

  CaTS News for Students: January 2012 | Posted: January 4, 2012

*Passwords Now Case Sensitive*
As a result of the recent transition from Novell Directory Services to Microsoft Active Directory, the password for your campus “w” account is now case sensitive. For instance, if you capitalize a letter in your password when changing it, you must remember to always capitalize that letter when typing in your password.


*Passwords on Mobile Devices*
Please remember to change your stored password on your mobile device after you change your password. If you don’t do this, the mobile device will continue trying to use your old password, and could cause a lockout on your account. If you have questions or need assistance with passwords, please contact the Help Desk at (937) 775-4827.


*Access to Your Files*
Do you store files on your personal campus H:\ drive, or do you use the My Documents folder in on-campus labs to store your files? If so, CaTS has an important announcement for you. Computers in CaTS Labs no longer use your campus H:\ drive as the default location to save your files. Previously, when you chose to save a file, that file was automatically saved to your H:\ drive unless you chose another storage option. Now, the default save location will be the lab computer’s hard drive. If choose this location to save your files, they will be automatically deleted once that computer is restarted.

***To make sure you don’t lose your files, you should always save them to another storage device, such as a flash drive, external hard drive, or your SkyDrive (available through RaiderMail).***

Also keep in mind that beginning March 1, 2012, access to your campus H:\ drive will no longer be available. If you have any files stored on this drive, you will need to copy them to another device or location, such as a flash drive or external hard drive. But you may also want to try out Skydrive, Microsoft’s online cloud storage solution.

As a WSU student, you get your own 25 GB SkyDrive after you sign up for RaiderMail, WSU’s new email service for students. To learn more about using SkyDrive and to get help on how to move your files from your campus H:\ drive to SkyDrive, please visit the following website: http://www.wright.edu/cats/raidermail/skydrive/ .

If you have any questions concerning this change, please contact the CaTS Help Desk at (937) 775-4827 or 1-888-775-4827. To learn more about the RaiderMail service, please visit http://www.wright.edu/cats/raidermail/.

 

 

 

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