CaTS BULLETIN - 2010 Archive

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  CaTS Classroom News for Faculty | Posted: November 18, 2010

Below are some of the upcoming projects CaTS is working on to enhance the classroom environment. If you have questions about any of these projects, feel free to contact the Help Desk at (937) 775-4827 or 1-888-775-4827.

1) Office 2010 for Windows & Adobe Creative Suite CS5 for Windows & Mac
As previously announced, all CaTS-managed classrooms and labs will be upgraded to Office 2010 for Windows in time for winter quarter. Microsoft Office 2010 Pro Plus features Word, Excel, PowerPoint, Access, Publisher and OneNote and replaces Office 2007. File formats have not changed, so documents can easily be shared between the two versions. Faculty and staff that wish to upgrade their departmental PC to Office 2010 can request a free upgrade through the Help Desk.

The Adobe Creative Suite used in CaTS-managed facilities will also be upgraded in December. Creative Suite CS5 Design Premium includes Photoshop Extended, Illustrator, InDesign, Acrobat Pro, Flash Professional and Dreamweaver. Design Premium CS5 replaces the older CS3 suite in the Windows PC labs. The 058L Macintosh lab that formerly ran Master Suite CS3 will also move to Design Premium CS5.

2) Virus Protection
Earlier this summer, McAfee virus and spyware protection software was installed in computer classrooms and labs. As always, when any of these computers are restarted, they are returned to a standard, clean configuration. By adding the anti-virus software, the computers will be further protected while they are in use.

The most common viruses we find in the public labs are spread through the use of USB thumb drives and portable hard disks. We strongly urge you to scan your flash/thumb drives regularly. Whenever you open a file from a USB drive, the computer will automatically scan the document and warn you if it finds a virus infection. Do not ignore these messages. If you need assistance in removing a virus, please contact the Help Desk.

One last tip – please allow the Windows PC or Mac enough time to fully boot and start up before inserting your USB drive. This gives the anti-virus software time to load. Once the icons appear on the desktop it is safe to insert your USB device.

3) Patches and Updates
CaTS will apply several patches and updates to all managed workstations in preparation for winter quarter 2011. These patches typically include relevant Microsoft updates to core applications such as media players, productivity applications, commonly used utilities and some department/discipline specific applications. Some of the items that will be patched or updated are as follows (this is not a complete list, but it represents some of the most commonly used items):

- Microsoft Windows (system updates and patches will be installed)
- Statistical Applications (SAS, PASW, STATA and R)
- Media Players (Real Player, QuickTime, Windows Media Player)
- Adobe Applications and Plug-Ins (Flash, Adobe Reader and Shockwave)

4) Reporting Issues in Electronic and Computer Classrooms
All CaTS-managed teaching facilities are equipped with a telephone which can be used to contact the Help Desk at x4827. All calls from these locations receive priority status and handling to minimize the impact on instruction. If you prefer to report a problem online, go to the Report Classroom Problems link under Labs and Classrooms on the CaTS homepage.

5) Requesting New Software
All classroom PCs are set up with a wide variety of software. Applications can also be installed on an as-needed basis by the user, as long as the installation does not require a reboot of the computer. In the event that an application needed for instruction is too complicated or too large to install on an as-needed basis, instructors can request that the application be made available throughout the quarter. For more information on software request procedures, please review the document located at http://www.wright.edu/cats/policy/labs/cats_procedures.pdf . A list of currently available software is published on the CaTS website under the Labs & Classrooms link.

6) Windows 7 Testing
CaTS is evaluating the deployment of Windows 7 and Internet Explorer 8 in campus computing facilities. Two labs are now available for testing software running under Windows 7. CaTS asks that instructors test their applications in either the 026 or 016 Library Annex labs and let the Help Desk know of any problems or software compatibility issues. Based on current plans, Windows 7 will be deployed to all Windows systems in labs and classrooms for fall quarter 2011.

7) Projector Tip: Display Mute
Projection equipment located in the electronic classrooms and computer classrooms (teaching labs) has the ability to have the screen blanked, allowing the instructor to temporarily block display of their screen to the class. The projector is still powered on, but nothing is displayed. Screen blanking can be quickly activated and DE-activated by pressing the Display MUTE button on the video-switching panel located in the classrooms. Please remember to UN-mute the display and power off the projection equipment when you are finished using an electronic or computer classroom. The projector and lamp are still powered on and running when in display mute mode, and if run for extended periods will shorten the life of the equipment.

Questions or Comments?
If you have questions or concerns about any of the topics presented here, please contact the CaTS Help Desk through email at helpdesk@wright.edu or by phone at (937) 775.4827.

 

  News & Updates from CaTS | Posted: October 29, 2010

Below are some of the upcoming projects CaTS is working on for the fall and winter quarters. If you have questions about any of these projects, feel free to contact the Help Desk at (937) 775-4827 or 1-888-775-4827.

1) Office 2010 and Adobe CS5 Upgrades for CaTS Labs/Classrooms
By the beginning of winter quarter, all CaTS-managed electronic classrooms and computer labs will receive two major software upgrades: Office 2010 (Windows-only) and Adobe CS5. Microsoft Office 2010 features Word, Excel, PowerPoint, Access, Publisher and OneNote and replaces the older Office 2007. File formats have not changed, so documents can easily be shared between the two versions. Faculty and staff that wish to upgrade their departmental PC to Office 2010 can request a free upgrade through the Help Desk.

The Adobe Creative Suite used in CaTS-managed facilities will also be upgraded in time for winter quarter. Adobe Creative Suite Design Premium CS5 includes Photoshop Extended, Illustrator, InDesign, Acrobat Pro, Flash Professional and Dreamweaver. Design Premium CS5 replaces the older CS3 suite. The 058 Library Macintosh classroom formerly ran the Master Suite CS3 and will also move to the Design Premium Suite CS5.

2) Windows 7 Testing for CaTS Labs/Classrooms
Currently, CaTS is evaluating Windows 7 for future use in our computer classrooms, open labs and electronic classrooms. At this time, two labs (016 and 026 Library Annex) have Windows 7 installed and are available if you want to test software for compatibility. We ask that instructors test their applications in either of these labs and let the Help Desk know of any problems or software compatibility issues.

3) Active Directory Transition
In the summer of 2010, CaTS began transitioning our file storage and printing network infrastructure from Novell Directory Services to Microsoft Active Directory. Novell is the system on campus that is used to facilitate access to network drives such as your H:\ and K:\ (also called users and shared on a Mac), as well as access to network printers.

This new infrastructure will give CaTS the ability to meet future needs and expectations of our users by providing them with better system functionality and tools to conduct their daily operations.

If you would like to learn more about this transition, please visit our Active Directory Transition website, located at http://www.wright.edu/cats/ad/ . You’ll find answers to frequently asked questions concerning this change.

4) Atomic Learning for Wright State University
Recently, CaTS acquired a license for a product called Atomic Learning. Atomic Learning offers video tutorials on current and popular software titles, including Microsoft Office and products from Adobe. All university faculty, staff, and students now have access to the full library of videos included in Atomic Learning. If you'd like to get started using this resource, follow these steps:

1) Log in to WINGS (http://wings.wright.edu)
2) Click on the “Resources” tab.
3) Under the “Training & Workshops” channel, look for the “Computing and Telecommunications Services (CaTS)” area.
4) Click the “Atomic Learning for Wright State University” link.
5) Login with your campus username and password.

If you have questions concerning Atomic Learning, feel free to contact the CaTS Help Desk at (937) 775-4827, or toll free at 1-888-775-4827.

5) New Email Service for Students
This winter, Wright State University is launching RaiderMail, a brand new student e-mail system with lots of features that students have been asking for. RaiderMail uses the Microsoft Live@edu service, and it provides incredible amounts of inbox storage (10 GB), the ability to collaborate on class and club projects, remote access to documents, and a wright.edu email address. More details about RaiderMail, its benefits and features, and the procedures for signing up will be discussed further in an upcoming email. Faculty and staff should note that RaiderMail is only for students; it will not affect your email inbox or change how you communicate via email with your students.

Questions or Comments?
If you have questions or concerns about any of the topics presented here, please contact the CaTS Help Desk through email at helpdesk@wright.edu or by phone at (937) 775.4827.

 

  News from CaTS for August 2010 | Posted: August 18, 2010

1. Wireless Network Authentication Coming August 23
The Wright State University wireless network was established to give WSU students, faculty, and staff convenient access to the internet and WSU computer systems. Currently, the wireless network allows free and open access to everyone, including those who have no affiliation with WSU.

On August 23, 2010, CaTS will establish authentication requirements on all campus wireless networks and the wired networks in the residence halls. This is being done to ensure WSU’s network is not being used by non-affiliated individuals.

CaTS would also like to make you aware that beginning on August 23 when this change takes effect, you will need to install a small software program that allows wireless authentication to work. You will only need to install this software once. To see more information about this process, including authentication directions and how to install the above-mentioned software, see the following website: http://www.wright.edu/cats/wireless/authentication.html .

2. Power Upgrade on August 29
CaTS will be performing a power upgrade on Sunday, August 29, 2010, from 5:30am - 4:30pm. Access to all systems on the network will be unavailable during this time.

3. Removal of Modem Banks on August 31
CaTS would like to remind the university that on August 31, 2010, we will be removing all dial-up modem banks on campus. These modems are currently being used by faculty, staff, and students to obtain free dial-up internet access on their home computer. After August 31, those who currently use this service will need to seek other means of internet access such as an ISP (Internet Service Provider) or cable provider. If you have questions concerning removal of the modem banks or how this will affect your at-home internet access, please contact the CaTS Help Desk at 775-4827.

Below are examples of companies that provide comparable dial-up services.

AOL Basic Dial-up:
http://free.aol.com/tryaolfree/index3.adp?promo=804300&service=aol&sem=1&ncid=AOLAOF00020000000598

NetZero: http://www.netzero.net

 

  Coming Soon: Wireless Network Authentication | Posted: August 11, 2010

The Wright State University wireless network was established to give WSU students, faculty, and staff convenient access to the internet and WSU computer systems. Currently, the wireless network allows free and open access to everyone, including those who have no affiliation with WSU.

On August 23, 2010, CaTS will establish authentication requirements on all campus wireless networks and the wired networks in the residence halls. This is being done to ensure WSU’s network is not being used by non-affiliated individuals.

CaTS would also like to make you aware that beginning on August 23 when this change takes effect, you will need to install a small software program that allows wireless authentication to work. You will only need to install this software once. To see more information about this process, including authentication directions and how to install the above-mentioned software, see the following website: http://www.wright.edu/cats/wireless/authentication.html.

If you have any questions or concerns about wireless network authentication, please contact the CaTS Help Desk at 775-4827.

 

  Reminder: Removal of Modem Banks | Posted: July 14, 2010

CaTS would like to remind the university that on August 31, 2010, we will be removing all dial-up modem banks on campus. These modems are currently being used by faculty, staff, and students to obtain free dial-up internet access on their home computer. After August 31, those who currently use this service will need to seek other means of internet access such as an ISP (Internet Service Provider) or cable provider. If you have questions concerning removal of the modem banks or how this will affect your at-home internet access, please contact the CaTS Help Desk at 775-4827.

Below are examples of companies that provide comparable dial-up services.

AOL Basic Dial-up:
http://free.aol.com/tryaolfree/index3.adp?promo=804300&service=aol&sem=1&ncid=AOLAOF00020000000598

NetZero: http://www.netzero.net

 

  Final Reminder: Important Information About Using VPN | Posted: June 29, 2010

Please note: If you have requested Virtual Private Network (VPN) access from CaTS within the last 4 months (through http://www.wright.edu/cats/vpn/) you can disregard this message.

As someone who has previously used the Wright State University Virtual Private Network (VPN) connection, CaTS would like to make you aware of the following information regarding VPN.

Earlier this year, CaTS implemented a new VPN software client, and along with that a new process for requesting and using the software. If you have not requested access to VPN within the last 4 months, please be aware that the VPN software you currently use will no longer work after June 30, 2010, due to discontinued support from the software manufacturer.

If you are using the old software client and would still like to use the VPN connection, you will need to request this access through the following website: http://www.wright.edu/cats/vpn/. You will be guided through each step of the process, from download to installation.

If you have any questions about this change, please contact the Help Desk at 775-4827, 1-888-775-4827, or send an email to helpdesk@wright.edu.

 

  Reminder: Important Information About Using VPN | Posted: June 21, 2010

Please note: If you have requested Virtual Private Network (VPN) access from CaTS within the last 4 months (through http://www.wright.edu/cats/vpn/) you can disregard this message.

As someone who has previously used the Wright State University Virtual Private Network (VPN) connection, CaTS would like to make you aware of the following information regarding VPN.

Earlier this year, CaTS implemented a new VPN software client, and along with that a new process for requesting and using the software. If you have not requested access to VPN within the last 4 months, please be aware that the VPN software you currently use will no longer work after June 30, 2010, due to discontinued support from the software manufacturer.

If you are using the old software client and would still like to use the VPN connection, you will need to request this access through the following website: http://www.wright.edu/cats/vpn/. You will be guided through each step of the process, from download to installation.

If you have any questions about this change, please contact the Help Desk at 775-4827, 1-888-775-4827, or send an email to helpdesk@wright.edu.

 

  Final Reminder: WINGS Express PIN Policy | Posted: May 26, 2010

CaTS would like to once more remind the university about two important security changes regarding the WINGS Express system. Beginning at 10:00am on Thursday, May 27, 2010, all users logging in to WINGS Express will be required to do the following:

1) Enter a new, 8-14 character PIN for your account.

2) Select two security questions and provide an answer to those questions.

CaTS has made this change to increase the security of your account. We recommend that you login to WINGS Express, change your PIN, and pick your security questions as soon as possible after the May 27 transition. By doing so, you will ensure that your account is ready to use before you need to complete time sensitive tasks such as entering grades, registering for classes, or entering time sheets.

For detailed information and answers to common questions concerning this new policy, please see the following website: http://www.wright.edu/cats/general/pin_faq.html.

 

  Reminder: WINGS Express PIN Policy | Posted: May 25, 2010

CaTS would like to inform the university about two important security changes regarding the WINGS Express system. Beginning May 27, 2010, all users logging in to WINGS Express will be required to do the following:

1) Enter a new, 8-14 character PIN for your account.

2) Select two security questions and provide an answer to those questions.

CaTS has made this change to increase the security of your account. We recommend that you login to WINGS Express, change your PIN, and pick your security questions as soon as possible after the May 27 transition. By doing so, you will ensure that your account is ready to use before you need to complete time sensitive tasks such as entering grades, registering for classes, or entering time sheets.

For detailed information and answers to common questions concerning this new policy, please see the following website: http://www.wright.edu/cats/general/pin_faq.html.

 

  CaTS News: WINGS Express PIN Policy | Posted: May 18, 2010

CaTS would like to inform the university about two important security changes regarding the WINGS Express system. Beginning May 27, 2010, all users logging in to WINGS Express will be required to do the following:

1) Enter a new, 8-14 character PIN for your account.

2) Select two security questions and provide an answer to those questions.

CaTS has made this change to increase the security of your account. We recommend that you login to WINGS Express, change your PIN, and pick your security questions as soon as possible after the May 27 transition. By doing so, you will ensure that your account is ready to use before you need to complete time sensitive tasks such as entering grades, registering for classes, or entering time sheets.

For detailed information and answers to common questions concerning this new policy, please see the following website: http://www.wright.edu/cats/general/pin_faq.html.

 

  Important Information About Using VPN | Posted: May 10, 2010

Please note: If you have requested Virtual Private Network (VPN) access from CaTS within the last 4 months (through http://www.wright.edu/cats/vpn/) you can disregard this message.

As someone who has previously used the Wright State University Virtual Private Network (VPN) connection, CaTS would like to make you aware of the following information regarding VPN.

Earlier this year, CaTS implemented a new VPN software client, and along with that a new process for requesting and using the software. If you have not requested access to VPN within the last 4 months, please be aware that the VPN software you currently use will no longer work after June 30, 2010, due to discontinued support from the software manufacturer.

If you are using the old software client and would still like to use the VPN connection, you will need to request this access through the following website: http://www.wright.edu/cats/vpn/. You will be guided through each step of the process, from download to installation.

If you have any questions about this change, please contact the Help Desk at 775-4827, 1-888-775-4827, or send an email to helpdesk@wright.edu.

 

  Reminder: Removal of Modem Banks | Posted: April 28, 2010

CaTS would like to remind the university that on August 31, 2010, we will be removing all dial-up modem banks on campus. These modems are currently being used by faculty, staff, and students to obtain free dial-up internet access on their home computer. After August 31, those who currently use this service will need to seek other means of internet access such as an ISP (Internet Service Provider) or cable provider. If you have questions concerning removal of the modem banks or how this will affect your at-home internet access, please contact the CaTS Help Desk at 775-4827.

Below are examples of companies that provide comparable dial-up services.

AOL Basic Dial-up:
http://free.aol.com/tryaolfree/index3.adp?promo=804300&service=aol&sem=1&ncid=AOLAOF00020000000598

NetZero: http://www.netzero.net

 

  News & Updates from CaTS | Posted: April 14, 2010

1) Removal of Modem Banks
Due to decreased usage, the campus dial-in modem pool will be shut down on August 31, 2010. Use has fallen substantially in the last several years and the equipment has exceeded its expected life.

2) WINGS Redesign Coming April 17
The new and improved WINGS is on its way! Along with a fresh look and streamlined content, the redesigned WINGS will offer many exciting new features including:

- Single sign-on to WINGS Express
- Streamlined campus communications
- New tab for First Year Students
- Better organized content
- and much more!

Watch the University Message Board channel on the Home tab for more information in the coming weeks on the new and improved WINGS.

3) Office 2010 Coming Soon for Windows
Microsoft will be releasing a new version of Office later this summer, featuring updated versions of Word, Excel, PowerPoint, Access and other popular applications. A beta version of Office 2010 has been available for several months and has been in testing by CaTS, the Libraries and several other departments on campus.

Office 2010 features a somewhat redesigned interface, but should be very familiar to current Office 2007 users. File formats are the same, so there should be no difficulty exchanging documents between Office 2010 and 2007. Training will be offered starting fall quarter.

CaTS is working with the Faculty Senate IT Sub-Committee on the implementation of Office 2010. We anticipate it being available on campus this fall and will be installed across all CaTS managed labs, computer teaching classrooms and electronic classrooms for winter quarter. If the release is delayed beyond mid-summer, campus availability may be pushed back.

Faculty using Office for instructional purposes should prepare to use the new version at that time.

4) Windows 7 Support Plan
CaTS will be supporting Windows 7 on new PCs starting this summer. On or around July 1st, recommended HP PCs will ship with Windows 7 as the default, though Windows XP can be requested at the time of installation. The university will be standardizing Windows 7 Enterprise 64-bit edition in order to maximize system performance and support memory configurations of 4 GB and greater.

CaTS and campus technology coordinators have been evaluating Windows 7 since late last year. Current versions of the most popular campus applications are now compatible with Windows 7; however some applications still require Windows XP. A list of tested applications and compatibility issues is available at http://www.wright.edu/cats/docs/win7_application_test_list.pdf.

Questions or Comments?
If you have questions or concerns about any of the topics presented here, please contact the CaTS Help Desk through email at helpdesk@wright.edu or by phone at 937.775.4827.

 

  CaTS News: Removal of Modem Banks | Posted: April 7, 2010

CaTS would like to inform the university that on August 31, 2010, we will be removing all dial-up modem banks on campus. These modems are currently being used by faculty, staff, and students to obtain free dial-up internet access on their home computer. After August 31, those who currently use this service will need to seek other means of internet access such as an ISP (Internet Service Provider) or cable provider. If you have questions concerning removal of the modem banks or how this will affect your at-home internet access, please contact the CaTS Help Desk at 775-4827.

Below are examples of companies that provide comparable dial-up services.

AOL Basic Dial-up:
http://free.aol.com/tryaolfree/index3.adp?promo=804300&service=aol&sem=1&ncid=AOLAOF00020000000598

NetZero: http://www.netzero.net

 

 

 

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