An emerging need identified at the Appreciative Inquiry Summit was to facilitate operational efficiencies by creating a framework for Finance and Business Operations employees to communicate process improvement ideas and to provide a platform where those ideas can be evaluated, prioritized and executed. Specifically, a forum is needed to raise awareness about the need for improvement, communicate the need to management, and obtain resources and buy-in to pursue. By empowering employees at all levels to contribute ideas, operational efficiencies and innovative processes may be uncovered that would previously have been overlooked.
Solution(s) & Plan(s)
- The Process Improvement Team will research and benchmark existing idea submission platforms and will identify opportunities to partner where synergies exist.
- A platform and rubric will be developed to evaluate, prioritize and execute process improvement ideas.
- Business Case templates will be designed to capture description, impact, scope, stakeholders, improvement measures, etc.
- Once piloted/tested in FBO, the team will institutionalize process improvement within the Division.